HT201337: Remove or switch the SIM card in your iPhone or iPad
Learn about Remove or switch the SIM card in your iPhone or iPad
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All replies
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Helpful answers
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Jan 18, 2014 11:11 AM in response to Samantha Deugoby Allan Sampson,Your friend needs to contact Orange and request the iPhone be unlocked. If Orange does so and agrees to do so, Orange will send Apple an unlock request for the iPhone. When the unlock is ready, Orange will send your friend an email notifying that the unlock is ready. The actual unlocking will be done with iTunes.
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Jan 18, 2014 11:12 AM in response to Samantha Deugoby MetaSolaray,Only Orange will be able to unlock it if they will honor the request; you will have to contact them and ask if they will do such for you.