Currently Being ModeratedJan 4, 2014 11:05 PM (in response to Eliran593)
Hi Eliran, i also live in israel, and bought my phone in the us. the problem is on an internal antena. Tryed everything, and realized that here is nothing you can do to fix it... i think the only thing is to send the phone back to apple. I also have the 5c.... pretty frustating...
Currently Being ModeratedJan 5, 2014 12:09 AM (in response to Marciafromisr)
But I realized that the process of sending the device back to the U.S. is not simple. People should get there with the device. This is the only way. No other solutions? I do not know anyone who flies and get there for me it's impossible.
Israel realized that you can not exercise their responsibilities. My question then is whether the device was bought in New York I exercise the responsibility elsewhere like Las Vegas? Why Apple will not solve this problem?
Currently Being ModeratedJan 10, 2014 7:16 PM (in response to Hyperyellow)
This problem persists even if you put a GSM SIM card in it. It is still connecting to CDMA towers (Straight Talk). I've tried manually installing an earlier carrier file, resetting network settings, putting a new GSM SIM in it, pretty much everything all of tech support prompts read by three or four different companies, and nothing works.
I really don't know what to do except get another, non-CDMA phone. It has to, has to be a Verizon/CDMA issue, my girlfriend has an ATT iPhone running on the same provider but different network and it has no issue.
Currently Being ModeratedJan 16, 2014 7:25 AM (in response to Hyperyellow)
I have an entire office experiencing this issue on iPhone 4, 4S & iPhone 5 models. It only happens when these folks enter the office, not at home, or on the street. This started a few weeks ago on the iPhone's. So the problem is clearly not tied to a specific model of iPhone. The only constant I thought was Verizon & IOS 7.
One employee had a company iPhone 4 (not IOS 7) and a personal iPhone 4S (IOS 7) - when in NYC the company phone experienced this problem, while the personal phone did not. Both phones are on Verizon. Darn, I really thought I could narrow down the problem to Verizon in my case, that shoots that theory down.
Now, I can also add another wrinkle to the mix...
I now have an employee today who contacted me that his Android a Motorola on Verizon's network has begun doing the same thing when he is in the NYC area. He does not live in NY. He only sees the problem when he travels to NYC.
Something tells me this problem is NOT going away anytime soon....
Currently Being ModeratedJan 16, 2014 7:38 AM (in response to Mtndoo)
My issue is still not solved, but every time I talk to someone, they ask me if I have an network extender (I don't).... but, could this be the reasoin people are experiencing it only in your office?
Currently Being ModeratedJan 16, 2014 8:21 AM (in response to cmack84)
Thanks for your reply - I do have a Verizon network extender, it's the only way to get reliable service in our office. When the problem first started, that was the first thing I suspected. I shut that down for an entire week and didn't see any difference. I have since powered that back up seeing as it did not solve the problem.
Thank You your suggestion is much appreciated !
Currently Being ModeratedFeb 26, 2014 12:06 PM (in response to Hyperyellow)
This happened from January 21st through the 28th in the Chicago branch of our company's offices. On the 28th it mysteriously stopped. Yesterday (February 25th, 2014) it started up again. It's only affecting iPhone 5 users with Verizon service. Our best guess is that Verizon does some sort of monthly system update that's affecting them. A co-worker here in LA says that his brother had the same issue. He was told that it has to do with a specific cell tower type. Perhaps the towers’ software or firmware is updated regularly?