2 Replies Latest reply: Jan 22, 2014 2:29 PM by chyzman
3calicoes Level 1 Level 1 (0 points)

After 2 years, my Canon printer is no longer working properly. The mesage reads "cannot connect to printer." I have done reboots, unplugs, shut downs etc...nothing seems to work. Ideas??


iMac
  • 1.
    jeremy_v Community Specialists Community Specialists (1,985 points)

    Hi 3calicoes,

     

    Thanks for visiting Apple Support Communities.

     

    If your printer is no longer working with your Mac, be sure to try all of these troubleshooting steps:

    Follow these steps until the issue is addressed:

    1. Make sure that the printer is powered on, has ink / toner, and that there are no alerts on the printer’s control panel. Note: If you cannot clear an alert on the printer's control panel, stop here and check the printer's documentation or contact the manufacturer for support.

    2. Ensure the printer is properly connected to a USB port on the Mac or AirPort base station / Time Capsule. If the printer is a network-capable printer, make sure that it is properly connected to your home network.

    3. Use Software Update to find and install the latest available updates. If an update is installed, see if the issue persists.

    4. Open the Print & Scan pane or Print & Fax (Snow Leopard) pane in System Preferences.

    5. Delete the affected printer, then add the printer again.
    If the issue persists, try these additional steps:

    1. Reset the printing system, then add the printer again.

    2. If the issue still persists, reset the printing system again.  Download and install your printer's drivers. Then, add the printer again.

    3. Contact the printer vendor or visit their website for further assistance.

    Additional Information

    Note: If your printer is wireless-capable, you should first add the printer to your network. Use the printer's control panel, or temporarily connect the printer to your Mac via USB.  For more details, see this article.

    You can find the full article with these steps here:

    Troubleshooting printer issues in OS X

    http://support.apple.com/kb/TS3147

     

    Regards,

     

    Jeremy

  • 2. Re: printer not connecting
    chyzman Level 1 Level 1 (5 points)

    Unplugging and Plugging back in the power on my router worked.  The printer, fax, etc. showed up in Bonjour.