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touch id not working with iTunes and App Store

4103 Views 17 Replies Latest reply: Jan 18, 2014 7:08 PM by Kapp610 RSS
  • Gilsalazar Calculating status...

    Hola a todos.  Tenía el mismo problema con mi Iphone 5s; seguí los pasos y se solucionó el problema.


    I was having this issue too, it was always asking for the passcode even though the setting was on for iTunes & App Store. To fix it I turned it off and then back on again, it asked for my password and then it worked.



    - Go to Settings -> General -> Touch ID & Passcode -> Touch ID

    - Disable iTunes & App Store

    - Re-enable iTunes & App Store

    - Enter your passcode one last time

    - It should work


    Also as others mentioned, under General -> Restrictions -> Require Password might need to be set to 15 minutes.

  • beej24 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 4, 2013 7:10 AM (in response to ERock69)

    Go to settings iTunes and App Store

    Log out and log back in


    Then go to settings general touch ID and it should now give you the option for iTunes and App Store.

  • Kapp610 Calculating status...
    Currently Being Moderated
    Jan 18, 2014 7:08 PM (in response to Alive_84)

    Thanks Alive 84 this solved  my problem

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