HT202180: Turn on Automatic Downloads for iTunes Store, App Store, and iBooks Store purchases

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Teachermurray

Q: I cannot remember the answer to my security questions, so now I cannot purchase from iTunes

I cannot remember the answer to my security questions, so now I cannot purchase from the iTunes store. Incidentally, I remember my password and can connect on my iPad.

iPod touch (4th generation), iOS 6.1.5

Posted on Jan 18, 2014 6:16 PM

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Q: I cannot remember the answer to my security questions, so now I cannot purchase from iTunes

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  • by King_Penguin,Solvedanswer

    King_Penguin King_Penguin Jan 19, 2014 12:04 AM in response to Teachermurray
    Level 10 (134,019 points)
    iTunes
    Jan 19, 2014 12:04 AM in response to Teachermurray

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page give you a reset link on your account : http://support.apple.com/kb/HT5312

     

    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.

     

    Contacting Apple about account security : http://support.apple.com/kb/HT5699

     

    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use.

     

    If you also can't remember your iTunes account's password then you can try getting it reset via http://iforgot.apple.com or by contacting support via the HT5699 link above