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Helpful answers
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Jan 22, 2014 9:07 AM in response to Melinda240by judysings,Hi Melinda240,
The article below may be able to help you with this issue.
The troubleshooting steps would be the same for 6th generation or 4th generation iPod.
Click on the link to see more details and screenshots.
iPod nano (6th generation): Hardware troubleshooting
http://support.apple.com/kb/TS3474
Check the volume setting.
Try adjusting the volume by pressing the volume buttons.
Try another song or audio file.
Try another headset.
Reset iPod by holding down the Sleep/Wake button and Volume Down buttons until you see the Apple logo appear.
Cheers,
- Judy
