HT201400: If you can’t connect to the iTunes Store

Learn about If you can’t connect to the iTunes Store
Rasha Seleem

Q: I forgot the answers of my security questions of iTunes account, what to do?

Hi Team,

 

I need your urgent support, as I have forgotten the answers of my security questions so I am not able to purchase anything from apple store as it's my first time to purchase !

 

I tried many times to answer the questions but I couldn't remember the answers and now i am unable to even trying to try more answers ! I am stuck now and urgently I need to purchase applications from Apple store, could you please help?

iPhone 4, iOS 6.1.1

Posted on Jan 20, 2014 8:59 AM

Close

Q: I forgot the answers of my security questions of iTunes account, what to do?

  • All replies
  • Helpful answers

  • by King_Penguin,

    King_Penguin King_Penguin Jan 20, 2014 9:05 AM in response to Rasha Seleem
    Level 10 (134,019 points)
    iTunes
    Jan 20, 2014 9:05 AM in response to Rasha Seleem

    We are fellow users here on these forums, you're not talking to iTunes Support nor Apple.

     

    If you've disabled your account then you might be able to re-enable it via this page : http://appleid.apple.com, then 'reset your password'

    You might then need to log out of your account on your phone by tapping on your id in Settings > iTunes & App Store and then log back in so as to 'refresh' the account on it

    For your security questions, if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page give you a reset link on your account : http://support.apple.com/kb/HT5312

     

    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.

     

    Contacting Apple about account security : http://support.apple.com/kb/HT5699 (you can also try that link if you can't get your account enabled via the above)

     

    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use