daleq1

Q: When retrieving mail I get "The Identity of "mail.me.com" cannot be verified"

My mail has worked fine for years.

I recently installed Mavericks. I have a Macbook Air.

Now suddenly when it tries to get mail I get the message, "The Identity of "mail.me.com" cannot be verified"

I can tell it to ignore the certificate and go get the mail anyway, but it is a nusiance to have to do this every time.

What is wrong?

How do I stop that message and get back to normal?

Posted on Jan 14, 2014 5:15 AM

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Q: When retrieving mail I get "The Identity of "mail.me.com" cannot be verified"

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  • by Linc Davis,

    Linc Davis Linc Davis Jan 14, 2014 10:00 AM in response to daleq1
    Level 10 (207,978 points)
    Applications
    Jan 14, 2014 10:00 AM in response to daleq1

    In the warning dialog, click Show Details and post a screenshot. Be careful not to include any private information.

    Start a reply to this message. Click the camera icon in the toolbar of the editing window and select the image file to upload it. You can also include text in the reply.

  • by daleq1,

    daleq1 daleq1 Jan 16, 2014 1:04 AM in response to Linc Davis
    Level 1 (0 points)
    Jan 16, 2014 1:04 AM in response to Linc Davis

    It has taken several pictures to show the message and what is in "show certificate'

    They are apparently too large to put in one post, I keep getting an error when I try to submit all the screenshots in one post, so I am sending them in several following posts.

    1st here below is the message that occurs, and the info at the top of the "show certificate"

    Thanks for any advice.

     

     

     

    Top of 'show certificate'.png

  • by daleq1,

    daleq1 daleq1 Jan 16, 2014 1:07 AM in response to daleq1
    Level 1 (0 points)
    Jan 16, 2014 1:07 AM in response to daleq1

    This forum is working better this morning so here is the rest of the screen shots showing the lower parts of the certificate info.(there is no "show details". I assume you ment show certificate.

    Middle of 'Show Certificate'.png

     

    and further down,

    Lower of 'Show Certificate'.png

     

    and the bottom,

    Bottom of 'Show Certificate'.png

  • by Linc Davis,

    Linc Davis Linc Davis Jan 16, 2014 5:42 AM in response to daleq1
    Level 10 (207,978 points)
    Applications
    Jan 16, 2014 5:42 AM in response to daleq1

    Please back up all data, then open the iCloud preference pane and uncheck the box marked Mail. Check it again and test.

  • by daleq1,

    daleq1 daleq1 Jan 16, 2014 12:23 PM in response to daleq1
    Level 1 (0 points)
    Jan 16, 2014 12:23 PM in response to daleq1

    I am guessing that by “iCloud Preference pane” you mean in Mail Preferences, Accounts, choose the account ‘iCloud’ and under ‘Account Information’  uncheck the box labeled “Enable this account”, and then recheck it.

    If I am wrong about this, please correct me.

     

    In any case I have done what I think you mean just now, and I will have to wait to see if it solves the problem. It is late here, Holland, and I will go to bed now, and see tomorrow if this has had any effect. It does not seem to happen every time mail loads, so I may have to wait a day or two to be sure it worked.

    If the error occurs again, I will post again. If not then problem solved, and my thanks to you.

  • by Linc Davis,

    Linc Davis Linc Davis Jan 16, 2014 12:30 PM in response to daleq1
    Level 10 (207,978 points)
    Applications
    Jan 16, 2014 12:30 PM in response to daleq1

    I am guessing that by “iCloud Preference pane” you mean in Mail Preferences

     

    No, I meant what I wrote, but what you did should have the same effect.

  • by daleq1,

    daleq1 daleq1 Jan 17, 2014 12:24 PM in response to daleq1
    Level 1 (0 points)
    Jan 17, 2014 12:24 PM in response to daleq1

    Yes, it does seem to be working, at least there have been no problems all day.

     

    Just out of curiosity, I am now guessing that what you meant was Under 'System Preferences' choose 'iCloud' and uncheck 'Mail' there. Is that right? I suppose both would do the same thing.

     

    Anyway, thanks again.

    Dale

  • by daleq1,

    daleq1 daleq1 Jan 18, 2014 3:59 AM in response to daleq1
    Level 1 (0 points)
    Jan 18, 2014 3:59 AM in response to daleq1

    Sorry, I spoke too soon. This morning it has twice given me the error again.

    This was also after I uncheck the box marked Mail and checked it back again under 'Mail' in System Preferences.

    And I have rebooted the computer.

     

     

    Got any other ideas?

     

     

    Thanks for any advice.

  • by Linc Davis,

    Linc Davis Linc Davis Jan 18, 2014 8:42 AM in response to daleq1
    Level 10 (207,978 points)
    Applications
    Jan 18, 2014 8:42 AM in response to daleq1

    From the Mail menu bar, select

    Window ▹ Connection Doctor

    Look for a disused SMTP (outgoing mail) account in the window that opens. Double-click it. Another window will open, showing a list of all the outgoing mail accounts. The unwanted one will be selected. Click the minus-sign button to delete it, then click OK.

  • by Csound1,

    Csound1 Csound1 Jan 18, 2014 9:28 AM in response to daleq1
    Level 9 (50,486 points)
    Desktops
    Jan 18, 2014 9:28 AM in response to daleq1

    Try signing out of iCloud in System Preferences>iCloud, reboot and sign back in. When asked to save or delete iCloud data stored on your Mac, choose delete.

  • by daleq1,

    daleq1 daleq1 Jan 20, 2014 10:42 AM in response to Csound1
    Level 1 (0 points)
    Jan 20, 2014 10:42 AM in response to Csound1

    I tried the connection Doctor, but no luck, I still get the error mesage.

    Then I tried Csound1's recommendation of signingout of iCloud, deleting, rebooting, and signing in again. The first time I opened Mail, the same message ("The Identity of "mail.me.com" cannot be verified") appeared.

     

    I'm still looking for suggestions.

    Apparently this is not a simple problem.

  • by Csound1,

    Csound1 Csound1 Jan 20, 2014 10:54 AM in response to daleq1
    Level 9 (50,486 points)
    Desktops
    Jan 20, 2014 10:54 AM in response to daleq1

    Mail.me.com is not the iCloud server, imap.mail.me.com is.

  • by Linc Davis,

    Linc Davis Linc Davis Jan 20, 2014 10:57 AM in response to daleq1
    Level 10 (207,978 points)
    Applications
    Jan 20, 2014 10:57 AM in response to daleq1

    Delete everything even vaguely related to me.com. Then check the Mail box in the iCloud preference pane.

  • by daleq1,Solvedanswer

    daleq1 daleq1 Jan 20, 2014 11:32 AM in response to Linc Davis
    Level 1 (0 points)
    Jan 20, 2014 11:32 AM in response to Linc Davis

    I have just been talking directly to Apple and may have a good and simple solution.

    When the message ("The Identity of "mail.me.com" cannot be verified") appears it is because I mostly using the old @mac.com and not the newer @me.com or @icloud.com. Apparently it doesn't like to older certificate for @mac.com

    The solution that has been recommended is to click, 'Show Certificate' and there, just under the padlock is a check box labled, "always trust mail.mac.com when connecting to mail.me.com"

    Check that box and the problem should go away.

    I have to wait until I get the error again, and it is late so I probably won't try it till tomorrow, but it seems so obvious and she seemed so sure, that I am confident that it will work.

     

    I hope others can profit from this if they have similar problems. I will mark this as solved when I have tried it and am sure it works.

    Thanks to all,

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