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Camera not working and light blinking after upgrade

641 Views 3 Replies Latest reply: Jan 20, 2014 6:56 PM by Gary Bonner RSS
grmurchison Level 1 Level 1 (0 points)
Currently Being Moderated
Nov 24, 2013 9:45 AM

After upgrading to Mavericks, the built-in camera on my MacBook Air (mid-2013) has stopped working in all applications. When I start an application that uses the camera, the image does not appear, and the camera light blinks rapidly until I close the application. Console shows the following messages:

 

11/24/13 11:34:08.000 a.m. kernel[0]: AppleCamIn::power_off_hardware

11/24/13 11:34:08.000 a.m. kernel[0]: AppleCamIn::power_on_hardware

11/24/13 11:34:09.000 a.m. kernel[0]: ISPCPU: ERR: ./H4ISPCD/filters/IC/CImageCaptureH4FSM.cpp, 452: FlowIC00: MIPI error (interrupt source = 0x8)

11/24/13 11:34:09.000 a.m. kernel[0]: ISPCPU: ERR: ./H4ISPCD/filters/IC/CImageCaptureH4.cpp, 2503: FlowIC00: Perform error recovery (1).

 

The latter two messages repeat until I close the application.

 

This is not the same problem as the Skype camera issue that was resolved with a previous update. I have tried resetting the NVRAM and PMU, reinstalling Mavericks, and using the guest account.

 

This user has the same issue: https://discussions.apple.com/message/23721483#23721483

 

Any help would be greatly appreciated — I would really like to have my camera working!

MacBook Air, OS X Mavericks (10.9)
  • sheila_m. Community Specialists Community Specialists (3,060 points)

    Hello grmurchison,

     

    Thank you for providing the details of the issue you are experiencing with your built-in iSight camera.  You have taken some really great steps to isolate and troubleshoot the issue.  I found an article with a couple of additional steps (you can skip the steps you have already taken):  

     

    Built-in iSight cameras

    These steps are for iSight cameras that are built into a computer, such as the iMac G5 (iSight) or later, the MacBook, or MacBook Pro.

    1. See if the issue is application-specific.
      Try another application (iSight works with applications like iChat, PhotoBooth, and iMovie HD 6) to see if the iSight camera exhibits the same behavior in all applications. If it only happens in one application, try reinstalling that application.
    2. See if the issue is user-specific.
      Test your iSight camera in another user account. If the issue only occurs in one user, the issue would be isolated to user settings.
    3. Find out if the computer recognizes the iSight
      Check System Profiler (in the Utilities folder, inside the Applications folder). Under the USB header, check to see if the iSight camera is detected.
    4. Reset SMC or PMU
      Reset your computer's SMC or PMU, and then check System Profiler again. (SMC reset instructions for iMac G5 (iSight), Intel-based iMacs; PMU reset instructions for MacBook and MacBook Pro.)

    If your built-in iSight camera is still not behaving correctly after trying all these steps, you may need to contact Apple or an Apple-Authorized Service Provider for service.

     

    How to Troubleshoot iSight

    http://support.apple.com/kb/ht2090

     

    Thank you for using Apple Support Communities.

     

    Best,

    Sheila M.

  • elijah286 Level 1 Level 1 (0 points)

    I have the exact same MacBook Air and experienced the exact same performance as a result of upgrading. None of your troubleshooting steps addressed the issue.  Any other suggestions?

  • Gary Bonner Level 1 Level 1 (35 points)

    Did everything you suggested..sadly no luck.  With TechTool Pro 7, there is a test for the built in ICam, when tested by Techtool Pro7, the camera works and I see images from my internal cam. When I exit techtool Pro, the programs that are supposed to work ,Photo Booth, ICHat Video, etc. all I get is a black screen with a spinning icon..and the screen never shows images. The Icam is on as the green light is on..but somehow does not get the images to the application and onto the screen.

     

    NOthing so far from Apple about this other than a couple of these 'fixes' listed as you listed them. And of course for myself, and others I have read, these do not fix the issue.

     

    Now about contacting Apple Support, I am out of warranty so that is $50 per session, and I imagine they will tell me to do what you listed but for free.

     

    Is seems like, the adage should apply' You break it, you buy it".

     

    SO APPLE, What about it' YOU BROKE IT, Don't make me pay to fix it'!

     

    If you hear of any other fixes that work for the rest of us, please post,,Iuse 'Witness' as a security device on my Immac in my Studio. It relies on the Internal cam.. Obviously, It doesn't work now so I have a service I paid for, and now, thanks to Mavericks, my $$$ are wasted.

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