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Inadvertent $1500 in app purchase Tap Zoo - warning!

124290 Views 477 Replies Latest reply: Jan 21, 2014 1:58 PM by darcy11072 RSS Branched to a new discussion.
  • deggie Level 8 Level 8 (44,815 points)

    If you read this thread you would already know how Apple handles this. They will grant a refund on a one-time basis and will also provide you with information how to prevent this in the future by setting restrictions, turning off inapp purchases, etc.

     

    They won't do refunds if it occurs a second time, and yes, people have posted here who had it happen a second time.

  • DoctorMeriones Calculating status...

    Apple is so on top of things.  I got this email from deggie out of Bedford (Yeeee HaaaW!!) Texas a level 8'er @ 42K  immediately after posting:

     

    If you read this thread you would already know how Apple handles this. They will grant a refund on a one-time basis and will also provide you with information how to prevent this in the future by setting restrictions, turning off inapp purchases, etc.

     

    They won't do refunds if it occurs a second time, and yes, people have posted here who had it happen a second time.

     

    Well, Deggie, you make no point.  Apple is the cause of the problem that you say they resolve.

     

    Here is the real point.  This problem shouldn't exist.  Apple could make it that way.

     

    PS:  I just want to add this post script.  If I were in charge that's how it would be.  Yeah.  Big as Texas.  You could bank on it.  Good day.

  • Csound1 Level 7 Level 7 (32,255 points)

    Your kids are your responsibility, why pawn that off on others.

  • deggie Level 8 Level 8 (44,815 points)

    DoctorMeriones, I didn't send you an email the Jive software used here sent you an email notification advising you of an addition to this thread. Email notifications are the default setting you can turn them off in your profile. If you need help doing so go here: https://discussions.apple.com/docs/DOC-3661

     

    In the thread I responded to mhankes0817, not you and he asked for that specific information.

     

    You are rather late to this thread and if you read through the entire thread you can read the various responses incluiding mine. This is a user-to-user community so Apple is not here reading your comments. If you want to direct them to Apple go here: http://www.apple.com/feedback/iphone.html

     

    PS: If you were in charge I would switch to a different platform. Bank on it. I didn't by a Leap Frog.

     

    Hope you have a Merry Christmas.

  • DoctorMeriones Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 25, 2013 9:17 AM (in response to deggie)

    PS: If you were in charge I would switch to a different platform. Bank on it. I didn't by a Leap Frog.

    That settles it.  After the holidays I'm buying AAPL and giving it to GOOG as a late Christmas present.  Too bad their PE isn't closer to LF's.

    Your kids are your responsibility, why pawn that off on others.

    I guess I bought into the idea "It takes a villiage".

     

    1. They're your responsibility
    2. It takes a villiage
    3. If it hits the fan, goto 1
  • Meg St._Clair Level 8 Level 8 (37,450 points)

    DoctorMeriones wrote:


    I guess I bought into the idea "It takes a villiage".

     

    1. They're your responsibility
    2. It takes a villiage
    3. If it hits the fan, goto 1

    I will stop you're child if I see it about to run out into traffic. However, supervising children using your iPad use is not anyone's responsibility but yours. Giving children technology you yourself do not understand or know how to use properly doesn't indicate responsible parenting to me.

  • DoctorMeriones Level 1 Level 1 (0 points)

    Giving children technology you yourself do not understand or know how to use properly doesn't indicate responsible parenting to me.

    I get  your point.  AAPL is doing society a favor by allowing this to continue so we can see who (as you say in your opinion) aren't responsible parents. 

     

    Imagine if the default were to have to opt in?  Then this thread would be about the technically incompetent complaining about having low scores in games because they couldn't figure out how to give AAPL their credit card information for in app purchases.

     

    I'm sure AAPL's not doing it for the money.  They have enough of that.

     

    PS:  by the way, I changed that feature for my friends 2 ipads and opted out.  He never had the problem thanks to this thread I stumbled upon. 

  • Leann O. Level 3 Level 3 (635 points)

    Here is a post I made earlier in this thread:

     

    Last night I downloaded a game called "Snoopy's Street Fair." (Yes, I am an adult, but I like Peanuts and this game is very fun.) Here's what it says in the app description section:

     

    "PLEASE NOTE: Snoopy’s Street Fair is free to play, but charges real money for additional in-app content. You may lock out the ability to purchase in-app content by adjusting your device’s settings."

     

    It also says this:

     

    "ADDITIONAL NOTES:


    iOS will keep you logged on for 15 minutes after an initial in-app purchase. Additional purchases won’t require a re-entry of the password during this 15 minute interval. This is a function of the iOS software and not within our control."

     

    So, parents need to read the manual and adjust settings accordingly. Don't gripe about something that is entirely in your control. Apple is not "preying on" or "taking advantage" of anyone.

  • tonefox Level 5 Level 5 (7,680 points)

    Seconded, and well said.

  • Canamuk Calculating status...
    Currently Being Moderated
    Jan 16, 2014 7:22 AM (in response to mazstar)

    http://www.pcmag.com/article2/0,2817,2429601,00.asp

     

    Topping tech headlines on Wednesday, Appleagreed to refund customers at least $32.5 million in a settlement with the Federal Trade Commission (FTC) over unauthorized in-app purchases made by children.

    The FTC complaint found that Apple charged customers millions of dollars for in-app purchases made by children without their parents' consent. As part of the settlement, Apple must also change its billing practices to ensure that ithttp://images.intellitxt.com/ast/adTypes/icon1.png has obtained "express, informed consent" from customers before charging them for items sold in mobile apps.

  • darcy11072 Calculating status...
    Currently Being Moderated
    Jan 21, 2014 9:15 AM (in response to mazstar)

    We saw our credit card bill today and there were $114+ in purchases from the itunes store from an in app purchase. $100 for a trunk of diamonds on a friendly farming game app. My 5 year old son purchased it and he can't even read and I didn't enter my password. I'm awaiting a reply from apple. This is totally wrong!

  • Canamuk Level 1 Level 1 (0 points)

    Disregard the parenting advice all the trolls on the board will give you ... the FCC agrees with you and not with them.

  • darcy11072 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 21, 2014 1:58 PM (in response to Canamuk)

    Well thankfully Apple did issue us a refund for the purchase. But they did warn that it is a one time thing. So it's up to me to disable the in-app purchase function.  Fair enough I guess.

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