bretswan55

Q: Mac running super slow

My late 2012 mac is running super slow and many programs are not responding. I can't open safari or chrome and there are windows asking for my keychain password that i put in many times but they never go away and tell that password is wrong. I have treid to turn keychain off but it wont let me get to the place to do it. This all started after i updated to osx mavericks. I can't open messages and my email doesn't update. I opened word a couple days ago and it worked bu now it doesn't. I don;t know what  to do

MacBook Pro (Retina, 13-inch, Late 2012), OS X Mavericks (10.9.1)

Posted on Jan 3, 2014 1:43 PM

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Q: Mac running super slow

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  • by MichelPM,

    MichelPM MichelPM Jan 3, 2014 5:54 PM in response to bretswan55
    Level 6 (13,912 points)
    iPad
    Jan 3, 2014 5:54 PM in response to bretswan55

    Looking at your Etrecheck output,

     

    In additon to updating all of your software to Mavericks compatible versions, you need to update all of your web browser plugins. You have two versions of Adobe Flash Player. Update Flash Player to the most current version and eliminate the two older plugins. Also, Google Drive could be an issue for you on OS X Mavericks. There have been a lot of posted issues with Google Drive and OS X Mavericks. Check for updates for Google Drive.

    Good Luck!

  • by natkatl,

    natkatl natkatl Jan 21, 2014 4:47 PM in response to bretswan55
    Level 1 (0 points)
    Jan 21, 2014 4:47 PM in response to bretswan55

    Hi! I'm having a terrible time with my mac going slow as well...any help would be GREATLY appreciated!  I'm not sure where I went wrong but I could sure use a knowegable helping hand!

     

    Hardware Information:

        MacBook Pro (13-inch, Early 2011)

        MacBook Pro - model: MacBookPro8,1

        1 2.3 GHz Intel Core i5 CPU: 2 cores

        4 GB RAM

     

    Video Information:

        Intel HD Graphics 3000 - VRAM: 384 MB

     

    System Software:

        OS X 10.9.1 (13B42) - Uptime: 0 days 6:29:22

     

    Disk Information:

        Hitachi HTS545032B9A302 disk0 : (320.07 GB)

            EFI (disk0s1) <not mounted>: 209.7 MB

            Macintosh HD (disk0s2) /: 319.21 GB (93.83 GB free)

            Recovery HD (disk0s3) <not mounted>: 650 MB

     

        MATSHITADVD-R   UJ-8A8 

     

    USB Information:

        Apple Inc. FaceTime HD Camera (Built-in)

     

        Apple Inc. Apple Internal Keyboard / Trackpad

     

        Apple Inc. BRCM2070 Hub

            Apple Inc. Bluetooth USB Host Controller

     

        Apple Computer, Inc. IR Receiver

     

    FireWire Information:

     

    Thunderbolt Information:

        Apple Inc. thunderbolt_bus

     

    Kernel Extensions:

     

    Problem System Launch Daemons:

     

    Problem System Launch Agents:

     

    Launch Daemons:

        [loaded]    com.adobe.fpsaud.plist 3rd-Party support link

        [loaded]    com.adobe.SwitchBoard.plist 3rd-Party support link

        [loaded]    com.google.keystone.daemon.plist 3rd-Party support link

        [loaded]    com.leapfrog.connect.shell.plist 3rd-Party support link

        [loaded]    com.microsoft.office.licensing.helper.plist 3rd-Party support link

        [loaded]    com.sharpcast.xfsmond.plist 3rd-Party support link

     

    Launch Agents:

        [not loaded]    com.adobe.AAM.Updater-1.0.plist 3rd-Party support link

        [failed]    com.brother.LOGINserver.plist 3rd-Party support link

        [loaded]    com.canon.MFManager.plist 3rd-Party support link

        [loaded]    com.google.keystone.agent.plist 3rd-Party support link

        [loaded]    com.hp.messagecenter.launcher.plist 3rd-Party support link

        [failed]    edu.uvm.postassistant-agent.plist 3rd-Party support link

     

    User Launch Agents:

        [loaded]    com.adobe.AAM.Updater-1.0.plist 3rd-Party support link

        [loaded]    com.adobe.ARM.[...].plist 3rd-Party support link

        [loaded]    com.facebook.videochat.[redacted].plist 3rd-Party support link

        [loaded]    com.microsoft.LaunchAgent.SyncServicesAgent.plist 3rd-Party support link

        [loaded]    com.spotify.webhelper.plist 3rd-Party support link

     

    User Login Items:

        Dropbox

     

    Internet Plug-ins:

        o1dbrowserplugin: Version: 5.1.2.17113 3rd-Party support link

        Default Browser: Version: 537 - SDK 10.9

        AdobePDFViewerNPAPI: Version: 10.1.9 3rd-Party support link

        FlashPlayer-10.6: Version: 11.9.900.170 - SDK 10.6 3rd-Party support link

        Silverlight: Version: 5.0.61118.0 - SDK 10.6 3rd-Party support link

        Flash Player: Version: 11.9.900.170 - SDK 10.6 Outdated! Update

        iPhotoPhotocast: Version: 7.0 - SDK 10.8

        googletalkbrowserplugin: Version: 5.1.2.17113 3rd-Party support link

        npgtpo3dautoplugin: Version: 0.1.44.29 - SDK 10.5 3rd-Party support link

        AdobePDFViewer: Version: 10.1.9 3rd-Party support link

        CouponPrinter-FireFox_v2: Version: 1.1.10 - SDK 10.5 3rd-Party support link

        GarminGpsControl: Version: 2.9.3.0 Release 3rd-Party support link

        QuickTime Plugin: Version: 7.7.3

        SharePointBrowserPlugin: Version: 14.3.6 - SDK 10.6 3rd-Party support link

        JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Outdated! Update

     

    Audio Plug-ins:

        BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

        AirPlay: Version: 1.9 - SDK 10.9

        AppleAVBAudio: Version: 2.0.0 - SDK 10.9

        iSightAudio: Version: 7.7.3 - SDK 10.9

     

    User Internet Plug-ins:

        WebEx64: Version: 1.0 - SDK 10.6 3rd-Party support link

        npBcsMcTcIO: Version: (null) 3rd-Party support link

        CitrixOnlineWebDeploymentPlugin: Version: 1.0.79 3rd-Party support link

        Picasa: Version: 1.0 3rd-Party support link

     

    3rd Party Preference Panes:

        ExtFSManager  3rd-Party support link

        Flash Player  3rd-Party support link

        FUSE for OS X (OSXFUSE)  3rd-Party support link

     

    Bad Fonts:

        None

     

    Old Applications:

        Microsoft Language Register:    Version: 14.3.6 - SDK 10.5 3rd-Party support link

            /Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app

        CameraWindow:    Version: 7.10.1.3 - SDK 10.5 3rd-Party support link

            /Applications/Canon Utilities/CameraWindow/CameraWindow.app

        RemoteSetup:    Version: 3.1.8 - SDK 10.4 3rd-Party support link

            /Library/Printers/Brother/Utilities/RemoteSetup.app

        /Users/[redacted]/Library/Application Support/WebEx Folder/1324

            convertpdf:    Version: 1.2 - SDK 10.5 3rd-Party support link

            Cisco WebEx Meeting Center:    Version: 1304.23.2811.0 - SDK 10.5 3rd-Party support link

            asannotation2:    Version: 1206.25.2804.0 - SDK 10.5 3rd-Party support link

            atmsupload:    Version: 1209.12.2806.0 - SDK 10.5 3rd-Party support link

        Solver:    Version: 1.0 - SDK 10.5 3rd-Party support link

            /Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app

        SLLauncher:    Version: 1.0 - SDK 10.5 3rd-Party support link

            /Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app

        Microsoft Communicator:    Version: 13.1.3 - SDK 10.5 3rd-Party support link

        /Applications/Microsoft Office 2011

            Microsoft PowerPoint:    Version: 14.3.6 - SDK 10.5 3rd-Party support link

            Microsoft Excel:    Version: 14.3.6 - SDK 10.5 3rd-Party support link

            Microsoft Outlook:    Version: 14.3.6 - SDK 10.5 3rd-Party support link

            Microsoft Word:    Version: 14.3.6 - SDK 10.5 3rd-Party support link

            Microsoft Document Connection:    Version: 14.3.6 - SDK 10.5 3rd-Party support link

        /Applications/Microsoft Office 2011/Office

            Microsoft Graph:    Version: 14.3.6 - SDK 10.5 3rd-Party support link

            Microsoft Database Utility:    Version: 14.3.6 - SDK 10.5 3rd-Party support link

            Microsoft Office Reminders:    Version: 14.3.6 - SDK 10.5 3rd-Party support link

            Microsoft Upload Center:    Version: 14.3.6 - SDK 10.5 3rd-Party support link

            My Day:    Version: 14.3.6 - SDK 10.5 3rd-Party support link

            SyncServicesAgent:    Version: 14.3.6 - SDK 10.5 3rd-Party support link

            Open XML for Excel:    Version: 14.3.6 - SDK 10.5 3rd-Party support link

            Microsoft Alerts Daemon:    Version: 14.3.6 - SDK 10.5 3rd-Party support link

            Microsoft Database Daemon:    Version: 14.3.6 - SDK 10.5 3rd-Party support link

            Microsoft Chart Converter:    Version: 14.3.6 - SDK 10.5 3rd-Party support link

            Microsoft Clip Gallery:    Version: 14.3.6 - SDK 10.5 3rd-Party support link

        Microsoft AutoUpdate:    Version: 2.3.6 - SDK 10.4 3rd-Party support link

            /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app

        /Library/Application Support/Microsoft/MERP2.0

            Microsoft Error Reporting:    Version: 2.2.9 - SDK 10.4 3rd-Party support link

            Microsoft Ship Asserts:    Version: 1.1.4 - SDK 10.4 3rd-Party support link

        Epson Printer Utility 4:    Version: 9.14 - SDK 10.5 3rd-Party support link

            /Library/Printers/EPSON/InkjetPrinter2/Utility/UT4/Epson Printer Utility 4.app

     

    Time Machine:

        Time Machine not configured!

     

    Top Processes by CPU:

             9%    firefox

             4%    WindowServer

             2%    plugin-container

             2%    EtreCheck

             0%    coreservicesd

     

    Top Processes by Memory:

        512 MB    firefox

        299 MB    thunderbird

        131 MB    Finder

        102 MB    plugin-container

        86 MB    mds_stores

     

    Virtual Memory Information:

        424 MB    Free RAM

        1.10 GB    Active RAM

        776 MB    Inactive RAM

        1.08 GB    Wired RAM

        1.83 GB    Page-ins

        91 MB    Page-outs

  • by natkatl,

    natkatl natkatl Jan 21, 2014 6:11 PM in response to natkatl
    Level 1 (0 points)
    Jan 21, 2014 6:11 PM in response to natkatl

    After trying to read the scan a bit more I was able to at least update PlugIns in my Mozilla Browser. Could someone pretty please let me know if there are other things based on this computer scan that I can do to make my Mac more efficient and run more smoothly?  MANY THANKS!!!

     

    Hardware Information:

        MacBook Pro (13-inch, Early 2011)

        MacBook Pro - model: MacBookPro8,1

        1 2.3 GHz Intel Core i5 CPU: 2 cores

        4 GB RAM

     

    Video Information:

        Intel HD Graphics 3000 - VRAM: 384 MB

     

    System Software:

        OS X 10.9.1 (13B42) - Uptime: 0 days 7:56:11

     

    Disk Information:

        Hitachi HTS545032B9A302 disk0 : (320.07 GB)

            EFI (disk0s1) <not mounted>: 209.7 MB

            Macintosh HD (disk0s2) /: 319.21 GB (96.21 GB free)

            Recovery HD (disk0s3) <not mounted>: 650 MB

     

        MATSHITADVD-R   UJ-8A8 

     

    USB Information:

        Apple Inc. FaceTime HD Camera (Built-in)

     

        Apple Inc. Apple Internal Keyboard / Trackpad

     

        Apple Inc. BRCM2070 Hub

            Apple Inc. Bluetooth USB Host Controller

     

        Apple Computer, Inc. IR Receiver

     

    FireWire Information:

     

    Thunderbolt Information:

        Apple Inc. thunderbolt_bus

     

    Kernel Extensions:

     

    Problem System Launch Daemons:

     

    Problem System Launch Agents:

     

    Launch Daemons:

        [loaded]    com.adobe.fpsaud.plist 3rd-Party support link

        [loaded]    com.adobe.SwitchBoard.plist 3rd-Party support link

        [loaded]    com.google.keystone.daemon.plist 3rd-Party support link

        [loaded]    com.leapfrog.connect.shell.plist 3rd-Party support link

        [loaded]    com.microsoft.office.licensing.helper.plist 3rd-Party support link

        [loaded]    com.oracle.java.Helper-Tool.plist 3rd-Party support link

        [loaded]    com.sharpcast.xfsmond.plist 3rd-Party support link

     

    Launch Agents:

        [not loaded]    com.adobe.AAM.Updater-1.0.plist 3rd-Party support link

        [failed]    com.brother.LOGINserver.plist 3rd-Party support link

        [loaded]    com.canon.MFManager.plist 3rd-Party support link

        [loaded]    com.google.keystone.agent.plist 3rd-Party support link

        [loaded]    com.hp.messagecenter.launcher.plist 3rd-Party support link

        [loaded]    com.oracle.java.Java-Updater.plist 3rd-Party support link

        [failed]    edu.uvm.postassistant-agent.plist 3rd-Party support link

     

    User Launch Agents:

        [loaded]    com.microsoft.LaunchAgent.SyncServicesAgent.plist 3rd-Party support link

        [loaded]    com.spotify.webhelper.plist 3rd-Party support link

     

    User Login Items:

        Dropbox

     

    Internet Plug-ins:

        o1dbrowserplugin: Version: 5.1.2.17113 3rd-Party support link

        Default Browser: Version: 537 - SDK 10.9

        AdobePDFViewerNPAPI: Version: 10.1.9 3rd-Party support link

        FlashPlayer-10.6: Version: 12.0.0.38 - SDK 10.6 3rd-Party support link

        Silverlight: Version: 5.0.61118.0 - SDK 10.6 3rd-Party support link

        Flash Player: Version: 12.0.0.38 - SDK 10.6 3rd-Party support link

        iPhotoPhotocast: Version: 7.0 - SDK 10.8

        googletalkbrowserplugin: Version: 5.1.2.17113 3rd-Party support link

        npgtpo3dautoplugin: Version: 0.1.44.29 - SDK 10.5 3rd-Party support link

        AdobePDFViewer: Version: 10.1.9 3rd-Party support link

        CouponPrinter-FireFox_v2: Version: 1.1.10 - SDK 10.5 3rd-Party support link

        GarminGpsControl: Version: 4.1.0.0 Release - SDK 10.7 3rd-Party support link

        QuickTime Plugin: Version: 7.7.3

        SharePointBrowserPlugin: Version: 14.3.6 - SDK 10.6 3rd-Party support link

        JavaAppletPlugin: Version: Java 7 Update 51 3rd-Party support link

     

    Audio Plug-ins:

        BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

        AirPlay: Version: 1.9 - SDK 10.9

        AppleAVBAudio: Version: 2.0.0 - SDK 10.9

        iSightAudio: Version: 7.7.3 - SDK 10.9

     

    User Internet Plug-ins:

        npBcsMcTcIO: Version: (null) 3rd-Party support link

     

    3rd Party Preference Panes:

        ExtFSManager  3rd-Party support link

        Flash Player  3rd-Party support link

        FUSE for OS X (OSXFUSE)  3rd-Party support link

        Java  3rd-Party support link

     

    Bad Fonts:

        None

     

    Old Applications:

        Microsoft Language Register:    Version: 14.3.6 - SDK 10.5 3rd-Party support link

            /Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app

        CameraWindow:    Version: 7.10.1.3 - SDK 10.5 3rd-Party support link

            /Applications/Canon Utilities/CameraWindow/CameraWindow.app

        RemoteSetup:    Version: 3.1.8 - SDK 10.4 3rd-Party support link

            /Library/Printers/Brother/Utilities/RemoteSetup.app

        /Users/[redacted]/Library/Application Support/WebEx Folder/1324

            convertpdf:    Version: 1.2 - SDK 10.5 3rd-Party support link

            Cisco WebEx Meeting Center:    Version: 1304.23.2811.0 - SDK 10.5 3rd-Party support link

            asannotation2:    Version: 1206.25.2804.0 - SDK 10.5 3rd-Party support link

            atmsupload:    Version: 1209.12.2806.0 - SDK 10.5 3rd-Party support link

        Solver:    Version: 1.0 - SDK 10.5 3rd-Party support link

            /Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app

        SLLauncher:    Version: 1.0 - SDK 10.5 3rd-Party support link

            /Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app

        Microsoft Communicator:    Version: 13.1.3 - SDK 10.5 3rd-Party support link

        /Applications/Microsoft Office 2011

            Microsoft PowerPoint:    Version: 14.3.6 - SDK 10.5 3rd-Party support link

            Microsoft Excel:    Version: 14.3.6 - SDK 10.5 3rd-Party support link

            Microsoft Outlook:    Version: 14.3.6 - SDK 10.5 3rd-Party support link

            Microsoft Word:    Version: 14.3.6 - SDK 10.5 3rd-Party support link

            Microsoft Document Connection:    Version: 14.3.6 - SDK 10.5 3rd-Party support link

        /Applications/Microsoft Office 2011/Office

            Microsoft Graph:    Version: 14.3.6 - SDK 10.5 3rd-Party support link

            Microsoft Database Utility:    Version: 14.3.6 - SDK 10.5 3rd-Party support link

            Microsoft Office Reminders:    Version: 14.3.6 - SDK 10.5 3rd-Party support link

            Microsoft Upload Center:    Version: 14.3.6 - SDK 10.5 3rd-Party support link

            My Day:    Version: 14.3.6 - SDK 10.5 3rd-Party support link

            SyncServicesAgent:    Version: 14.3.6 - SDK 10.5 3rd-Party support link

            Open XML for Excel:    Version: 14.3.6 - SDK 10.5 3rd-Party support link

            Microsoft Alerts Daemon:    Version: 14.3.6 - SDK 10.5 3rd-Party support link

            Microsoft Database Daemon:    Version: 14.3.6 - SDK 10.5 3rd-Party support link

            Microsoft Chart Converter:    Version: 14.3.6 - SDK 10.5 3rd-Party support link

            Microsoft Clip Gallery:    Version: 14.3.6 - SDK 10.5 3rd-Party support link

        Microsoft AutoUpdate:    Version: 2.3.6 - SDK 10.4 3rd-Party support link

            /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app

        /Library/Application Support/Microsoft/MERP2.0

            Microsoft Error Reporting:    Version: 2.2.9 - SDK 10.4 3rd-Party support link

            Microsoft Ship Asserts:    Version: 1.1.4 - SDK 10.4 3rd-Party support link

        Epson Printer Utility 4:    Version: 9.14 - SDK 10.5 3rd-Party support link

            /Library/Printers/EPSON/InkjetPrinter2/Utility/UT4/Epson Printer Utility 4.app

     

    Time Machine:

        Time Machine not configured!

     

    Top Processes by CPU:

            16%    firefox

            12%    com.apple.iCloudHelper

             9%    mds

             8%    Finder

             7%    WindowServer

     

    Top Processes by Memory:

        303 MB    Finder

        266 MB    firefox

        156 MB    softwareupdated

        106 MB    mds_stores

        66 MB    com.apple.WebKit.WebContent

     

    Virtual Memory Information:

        414 MB    Free RAM

        1.27 GB    Active RAM

        893 MB    Inactive RAM

        1.04 GB    Wired RAM

        1.98 GB    Page-ins

        91 MB    Page-outs

  • by John Galt,

    John Galt John Galt Jan 21, 2014 6:35 PM in response to natkatl
    Level 8 (49,591 points)
    Mac OS X
    Jan 21, 2014 6:35 PM in response to natkatl

    Google Talk, Google Chrome, and Google anything seeks to infest itself in every corner of a Mac. Nothing else does that to such an extent as Google, and the code they write to do it is notoriously inefficient. If it weren't the "don't be evil" Google, anyone would consider such an intrusive thing a virus. Get rid of anything Google, or accept the performance degradation that will result from using your Mac to host Google's parasitic data-mining services.

     

    User Internet Plug-ins:

        npBcsMcTcIO: Version: (null) 3rd-Party support link

     

    I have no idea what that is, and it appears to be something attempting to obscure its presence. Read Safari: Unsupported third-party add-ons may cause Safari to unexpectedly quit or have performance issues

     

    I suggest you get rid of it. To do that select the following line (triple-click to select the entire line), then control-click, and from the contextual menu select Services > Reveal:

     

    ~/Library/Internet Plug-Ins/

     

    Locate the file named npBcsMcTcIO.plugin and drag it to the Desktop. Quit Firefox or whatever browser you are using, then launch it again. Evaluate the results.

  • by John Galt,

    John Galt John Galt Jan 21, 2014 6:36 PM in response to John Galt
    Level 8 (49,591 points)
    Mac OS X
    Jan 21, 2014 6:36 PM in response to John Galt

    select Services > Reveal:

     

    Correction: that should read Services > Open.

  • by natkatl,

    natkatl natkatl Jan 21, 2014 6:52 PM in response to John Galt
    Level 1 (0 points)
    Jan 21, 2014 6:52 PM in response to John Galt

    thank you John! I will remove all "google" and rid my computer of the "unknown" plugin! many thanks again!

     

    PS Is there any "efficient" way to find all google infestation files? 

  • by John Galt,

    John Galt John Galt Jan 21, 2014 7:01 PM in response to natkatl
    Level 8 (49,591 points)
    Mac OS X
    Jan 21, 2014 7:01 PM in response to natkatl

    I'd start with Google's uninstallation instructions. o1dbrowserplugin, googletalkbrowserplugin, and npgtpo3dautoplugin are all Google droppings. com.google.keystone.agent.plist is Google's automatic updater. There are other modifications present that I'm not familiar with.

  • by natkatl,

    natkatl natkatl Jan 21, 2014 7:26 PM in response to John Galt
    Level 1 (0 points)
    Jan 21, 2014 7:26 PM in response to John Galt

    Thank you so much John! This solved my question.  (I'm can't seem to find how to change my "?" into a green check mark for you.  If you need the points, please let me know how and I will gladly do so! 

  • by John Galt,

    John Galt John Galt Jan 21, 2014 7:40 PM in response to natkatl
    Level 8 (49,591 points)
    Mac OS X
    Jan 21, 2014 7:40 PM in response to natkatl

    thumbsup.gif

  • by bretswan55,

    bretswan55 bretswan55 Jan 21, 2014 8:11 PM in response to bretswan55
    Level 1 (0 points)
    Jan 21, 2014 8:11 PM in response to bretswan55

    After everything my Mac just started working great again. It was all weird for about 2 weeks and then all of the sudden it was back to normal. Thanks for all your help!

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