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RichardYMC

Q: iMessage (on my iPad) keeps asking for apple id password. I tried to reset the password, but couldn't get security question right, nor received a reset password email, what should I do?

iMessage keeps asking for apple id password. I tried to reset the password, but couldn't get security question right, nor received a reset password email, what should I do?

iPad 2, iOS 7

Posted on Jan 22, 2014 1:58 AM

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Q: iMessage (on my iPad) keeps asking for apple id password. I tried to reset the password, but couldn't get security question right, ... more

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Jan 22, 2014 9:40 AM in response to RichardYMC
    Level 10 (104,380 points)
    Apple TV
    Jan 22, 2014 9:40 AM in response to RichardYMC

    Welcome to the Apple Community Richard.

     

    If you don't know your password, don't know your security questions and don't have a rescue address or don't receive a reset email, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.

     

    If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support.