Q: Problem with iphone 4
Hi, I am looking for help regarding a problem I have with my iphone 4.
The problem I am having is that I cannot access my phone. I haven't dropped it or physically damaged it in anyway.
I think the problem is with the screen as I am not allowed enter my 4 digit password to gain access. If I just press the home button, which would then normally allow me to slide the bar across and enter my password to gain access, I am verbally told by the phone that I have some notifications ie text messages, or it tells me the time and date. When it won't let me in and is going into sleep mode it tells me 'screen locked'.
I have tried pressing both the hold and home buttons to close it down and reset it as recommended, but this only brings up the red scroll bar which it will not let me drag across.
I'm not really tech minded and am not sure what ios I am on!
Any help would be appreciated.
David
iPhone 4, iOS 7
Posted on Jan 22, 2014 11:10 AM