Currently Being ModeratedJun 11, 2013 8:36 AM (in response to david.733)
I have exactly the same thing happening. Only one computer, and the remote cursor is about 1.5 inches to the right of where I see it. This happened after the user got a new laptop with Mountain Lion and I upgraded my operating system to Mountain Lion. We have one other user who is on Mountain Lion and one who is still on Lion, and it doesn't happen with either one. I'd love to have a solution, as I now have to talk this user through everything instead of demonstrating, which is much slower.
ARD 3.6.1 (Admin)
OS X 10.8.3
Currently Being ModeratedOct 1, 2013 5:44 AM (in response to LMorgan923)
In addition to the problem you've explained (which I'm having too on ALL my machines running 10.8), I'm also experiencing that same problem even using the screen sharing feature built into the OS. This is VERY VERY fustrating as I work in an elementary school. When I'm trying to demonstrate things to the children, I'm pointing to one thing and they are seeing everything (like the inital poster) 1.5 inches off. Also, when I have to control those clients, even for the teachers, it's almost next to impossible to do what I need to do becuase everything is OFF by this amount of space! This is driving me nuts. I, unfortunately, don't have a 10.6 client I can roll back to at the moment. ANY, and I mean ANY, suggestions, insight, wild hairs, etc.....would be most appreciated at this point in finding a solution.
ARD 3.6.2 (Admin)
OS X 10.8.4
Currently Being ModeratedJan 20, 2014 2:12 PM (in response to emacstudios)
I also work in the Technology Department at a school and we have the same exact issue and you are right it is very frustrating. The mouse cursor is always off by about 1.5 inches consistantly. Although I do not have a solution that fixes the issue, we have found a contributing factor.
This issue with the mouse alignment seems to be only on machines that are hooked to a projector or big screen TV through the mini-display-to-VGA port. When the iMac display settings are in a "mirrored" mode, there is always a mouse alignment issue. Turn off mirroring, and the problem goes away. My theory is that while in mirroring mode, the resolutions don't quite match and so it throws the mouse off. I notice (although it is equally annoying because the screens are so small to read remotely) also that if I view both displays at once when controlling via ARD, there is no issue. Again, probably because of the computer not trying to fight over a wrong screen resolution.
I find that if I explain to a teacher how to go to system prefs and turn off mirroring, then I can joyfully control what I need to control via ARD on my end.
Hope that makes sense,
-- Evette Ogden
Evette Ogden | Technology Assistant/ Helpdesk
Bakersfield Christian High School | 12775 Stockdale Hwy, Bakersfield, CA 93314
office 661.410.7000 ext.5532 | fax 661.410.7007
Currently Being ModeratedJan 22, 2014 11:07 AM (in response to evettefromca)
Thank you so much Evette for your help. I have to say that, the moment I unplugged the projector from my iMac, the problem was solved. I'll have to use your suggestion to turn off mirroring and work in a dual-monitor "mode" so that I can sill use the projector in my classroom. I'm going to also try playing around with screen resolutions and see if I can force it to correct itself so that I can be in mirroring mode AND still have things work "as they should" when I try to use ARD.
I've been battling this issue for quite a long time now and was only recently I was able to break down and finally call Apple (to no avail.) I'm going to forward your response to the tech I was working with in hopes that he might be able to escalate this to a working fix in a future update.
Again, THANKS SO MUCH....
Technology Director / Computer Teacher
St. Louis King of France School, 1600 Lake Avenue, Metairie, LA 70005
(504) 833-8224 x1206, (504) 838-9938 (fax)