HT203206: Fix unexpected quits or launch issues in iTunes for Windows

Learn about Fix unexpected quits or launch issues in iTunes for Windows
smudges1776

Q: Started a software update this morning which didn't work.  Now Itunes will not open at all.  I get the following message."The program can't state becasue MSVCR80.dll is missing from your computer."

Started a Itunes software update this morning which didn't work.  Now Itunes will not open at all.  I get the following message."The program can't state becasue MSVCR80.dll is missing from your computer."

iPhone 5

Posted on Jan 23, 2014 5:50 AM

Close

Q: Started a software update this morning which didn't work.  Now Itunes will not open at all.  I get the following message ... more

  • All replies
  • Helpful answers

  • by karivers,

    karivers karivers Jan 23, 2014 6:15 AM in response to smudges1776
    Level 1 (5 points)
    Jan 23, 2014 6:15 AM in response to smudges1776

    There are a couple of options that I know of to fix the issue.

    One is listed in this thread - https://discussions.apple.com/message/24606478#24606478 - and involves uninstalling iTunes and related components and then re-installing iTunes.  You will need to read the instructions in the thread to see the correct uninstall order.

     

    Second option is use System Restore to set your system back to a date prior to the iTunes update.  I did this before finding the thread mentioned above.

     

    Not sure exactly what the problem is but I know, after a search, that MSVCR80.dll was indeed already installed on my computer. 

     

    Message was edited by: karivers