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iPad & iOS7 rotation issue

2449 Views 16 Replies Latest reply: Feb 26, 2014 12:06 PM by nefphoto RSS
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nefphoto Calculating status...
Currently Being Moderated
Jan 19, 2014 4:14 AM

Hi all,

 

I have a issue on my iPad Mini Retina and I don't understand if it is a hardware issue or a software issue. Sometimes I see that the iPad doesn't rotate and, generally, when it happens, I see that there is an icon with a grey coloration as if it was hold (please, see to the Settings icon of the screenshot in attachment). In these cases, the only way to "re-active" the rotation is to press on the grey icon or on any other application. I suspect that the issue doesn't depend on the iPad type (I believe that the issue is also present on the iPad Air) and I believe it depends on a bug of iOS7 (7.0.4). Has anyone noticed the same problem on his iPad?

 

 

 

iPad-screenshot.jpg

iPad mini Wi-Fi, iOS 7.0.4
  • sheila_m. Community Specialists Community Specialists (3,095 points)
    Currently Being Moderated
    Jan 21, 2014 2:53 PM (in response to nefphoto)

    Hello nefphoto,

     

    Thank you for providing so much detail about the issue you are experiencing with the orientation issue you are experiencing on your iPad.

     

    The first thing I recommend is quitting and relaunching the applications on your iPad:

    1. Double-click the Home button.
    2. Swipe left or right until you have located the app you wish to close.
    3. Swipe the app up to close it.

    You can find the full article here:

    iOS: Force an app to close
    http://support.apple.com/kb/ht5137

     

    If you are still seeing the same issue after quitting and relaunching the apps, I recommend restarting your iPad and then resetting if it's still not working:

    Restarting your device
    1. Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider.
    2. Press and hold the Sleep/Wake button until the Apple logo appears.

    Note: Reset your device only if you are unable to restart it.

     

    Resetting your device

    Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.

     

    You can find the full article here:

    iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting

    http://support.apple.com/kb/ht1430

     

    If the issue persists, the last thing I recommend is backing up and restoring your iPad:

    iOS: How to back up and restore your content

    http://support.apple.com/kb/HT1766

     

    iTunes: Restoring iOS software

    http://support.apple.com/kb/HT1414

     

    Thank you for using Apple Support Communities.

     

    Best,

     

    Sheila M.

  • Texas Mac Man Level 8 Level 8 (44,245 points)
  • Jx3me Calculating status...
    Currently Being Moderated
    Jan 22, 2014 8:15 AM (in response to nefphoto)

    I think you are right. I have had this problem since I updated but I think it comes prior to this last update. As you say, rotation gets stocked when any app crashes while in portrait mode. I haven't figured out if switching back and forward from landscape to portrait corrupts so,etching inside the app causing it to crash or is the app causing the rotation to fail.

     

    The workaround is to close the crashed app and tap again to run it. Then lock and unlock the rotation and while unlocked use the iPad's accelerometer by turning it around to free rotation.

     

    This worked for me. I hope works for you.

  • Jx3me Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jan 22, 2014 8:50 AM (in response to Jx3me)

     Update....

     

    The app that crashes not necessarily is the one that turns dark gray. But tapping this icon is enough to get it back to normal.

     

     Update 2....

     

    I meant "rotation gets stuck"

     

     Update 3....

     

    You can't edit a post made from iPad... Shame on you Apple.  

  • Jx3me Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jan 22, 2014 4:42 PM (in response to nefphoto)

    Of course, my ipad is a retina display ipad mini 128GB Model ME856E/A with ios 7.0.4(11B554a), I bought it 3 weeks ago.

     

    I hope some iOS update fix this problem.

  • sheila_m. Community Specialists Community Specialists (3,095 points)
    Currently Being Moderated
    Jan 23, 2014 1:31 PM (in response to nefphoto)

    Hi nefphoto,

     

    Thank you for the additional information. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action

     

    All the best,

    Sheila M.

  • adjustic Calculating status...
    Currently Being Moderated
    Feb 2, 2014 11:07 PM (in response to nefphoto)

    Hi. nefphoto.

    i have the same issue on my iPad mini retina (7.0.4) too.

    it's happend when i took 4 fingers to alternate apps or take 5 to close the apps.

    sometimes it's bring the x buttom to uninstall apps. that's very surprised.

    cuz i didn't want to delete it, and it's bring the app "Draking" bigger, like you try to mange position.

    unnamed.jpg

    i thinks it's very sensitive screen.....

    so, i didn't have this issue with my iPad retina (3rd gen), it's pretty okay with iOS 7

    i already tried all reset and restore (iOS 7 7.0.4) but, i didn't try on 7.0.3 yet.

    i hope to find something to fix this, and yes, i don't know this is hardware or software situation.

    i hope this is just, buggy...

  • adjustic Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 3, 2014 5:31 PM (in response to nefphoto)

    hey nefphoto. I find a little help, just turn off auto Lock/Unlock with Smart Cover.

    it will help about auto "x" apps.

    but it's still have gray app issue.

    and to help rotate issue is not use the lock rotate function.

    hope all issue will be fix with 7.1.

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