HT203808: If you see an "Incorrect Apple ID or Password" alert when you set up iCloud in the Setup Assistant

Learn about If you see an "Incorrect Apple ID or Password" alert when you set up iCloud in the Setup Assistant
carrie122
Level 1 (0 points)

Q: Hi, I changed my ID address because it got hacked into on my Macbook Pro. How do I change my iCloud now? i did an update but the old email is still on there. I have a new phone and iPad and they all have the old email I never use. I tried updating but the

Hi,

 

I changed my email a while back. It was still set up on my mac book. Since then, i have gotten a new iphone and another ipad and am locked out of my system because i dont know how to sync icloud. i changes my address successfully with itunes on my macbook, but did not sync with icloud. now i am locked out of all my devices.

 

icloud reads the old email and i cant chnge it. how do i do that?

Posted on Jan 23, 2014 9:05 AM

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carrie122

Q: Hi, I changed my ID address because it got hacked into on my Macbook Pro. How do I change my iCloud now? i did an update but the o ... more

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  • by randers4,

    randers4 randers4 Jan 23, 2014 9:10 AM in response to carrie122
    Level 9 (62,860 points)
    Jan 23, 2014 9:10 AM in response to carrie122

    Did you try going to System Preferentces>iCloud, signing out of your iCloud acccount, then signing back in with your new ID?

  • by randers4,

    randers4 randers4 Jan 23, 2014 9:11 AM in response to carrie122
    Level 9 (62,860 points)
    Jan 23, 2014 9:11 AM in response to carrie122

    If you're also having problems changing the account on your iOS devices, go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID.  Click edit next to the primary email account, change it back to your old email address and save the change.  Then edit the name of the account to change it back to your old email address.  You can now use your current password to turn off Find My iDevice, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll.  When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was.  Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.