I just updated Itunes on my Windows 7 desktop and now it won't open at all. Error message says Program cannot start because MSVCR80.dll is missing from your computer. Reinstall the program. I don"t want to lose all of my music. What do I do? Will Apple let me know how to fix?? Very frustrating.
Windows 7
Another user recommended System Restore your PC. This worked for me! That should fix it until Apple corrects this issue again (as they did in 2011 😟).
I had same problem tonight. I fixed it with this:
- Go to Control Panel --> Programs and Features
- Sort by "Publisher"
- Uninstall _every_ Apple Inc. programs (For me it was iTunes, Bonjour, Apple Software Update, Apple Application Support, Quick Time)
- Restart PC
- Download and reinstall iTunes.
I also experienced the same problem tonight. I attempted to correct the problem by using a restore point, but for some reason, my system showed no restore points prior to tonight's events. I tried mspanner's solution of uninstalling all Apple programs, rebooting the computer, and reinstalling iTunes. That works for me!
Thanks for the suggestion, mspanner. I appreciate it.
Same problem, mspanners solution worked for me too, thank you.
Did you loose everything or was all your music,photos,podcasts etc restored as well??
Does uninstalling and reinstalling still save all your music, photos, etc? Anyone?
Yes. I had to uninstall ALL Apple programs and then do a new installation. Everything was there and my wife had no trouble syncing her iPhone.
Yes, everything is saved. The order in which things are removed may make a slight difference. (It did for me with an error on reboot until I'd reinstalled.) Try the following proceedure:
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (Later)
Remove all of these items in the following order:
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or by right-clicking the downloaded installer and selecting Run as Administrator.
See also HT1925: Removing and Reinstalling iTunes for Windows XP or HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2
OK, so I did all that, and now It won't open at all. Now it can't read the itunes library because it was created with a newer version of iTunes... ***?
You either need to redo the upgrade to iTunes 11.1.4.62 or restore the pre-upgrade library in the manner shown in Empty/corrupt library after upgrade/crash.
tt2
Finally got it on the third re-install... Thanks
And thanks, Apple for blowing my whole morning
You're welcome. 🙂
And agreed. 😠👿
tt2
Thank you, mspanner - this helped me. 🙂
Thanks for your help. 🙂
Yes, the above directions will fix the problem. Yay!!
Anyone having problems or would like to be assisted with this issue should call Apple Support at 1-800-275-2273. They will walk you through it all. This is free of charge. Very courtious and patient. Mine took about 1 hour.
Itunes update failed. MSVCR80.dll is missing
