HT201400: If you can’t connect to the iTunes Store
Learn about If you can’t connect to the iTunes Store
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Jan 23, 2014 11:38 AM in response to Medooo1986by pedro d,Hello there, Medooo1986.
The following Knowledge Base article offers up some explanation of what causes your type of error:
Resolve specific iTunes update and restore errors
http://support.apple.com/kb/ts3694
Resolve communication issues
Check the hosts file or TCP/IP filtering, which might cause communication issues between iTunes, ports, and servers.
Common errors: 1004, 1013, 1638, 3014, 3194, or 3000-3999. These alerts refer to gs.apple.com, say "There was a problem downloading the software", or say the "device isn't eligible for the requested build".
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.
