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rowena99

Q: My phone will not backup to icloud.  I just keep getting  a warning that it has not backedup and it must be plugged in and locked to back up.  Help?

I keep getting a warning that my phone has not backed up and that it needs to be plugged in, locked and connected to wifi to back up. I have tried many times, with all these conditions being met, but nothing.  Help!?!

iPhone 4S, iOS 6.1.3

Posted on Jan 23, 2014 5:32 PM

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Q: My phone will not backup to icloud.  I just keep getting  a warning that it has not backedup and it must be plugged in a ... more

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  • by randers4,

    randers4 randers4 Jan 23, 2014 5:36 PM in response to rowena99
    Level 9 (62,874 points)
    Jan 23, 2014 5:36 PM in response to rowena99

    This may be caused by a corrupt existing backup that needs to be deleted, or by data on your device that is causing the backup to fail.  To troubleshoot these, try deleting your last iCloud backup (if you have one) by turning off iCloud Backup in Settings>iCloud>Storage & Backup, then tap Manage Storage, tap your device under Backups, then tap Delete Backup.  Then go back and turn iCloud Backup back on and try backing up again.

     

    If it still won't back up, you may have an app or something in your camera roll that is causing the backup to fail.  To locate which one, go to Settings>iCloud>Storage & Backup>Manage Storage, tap the name of your device under Backups, under Backup Options tap Show All Apps, then turn them all to Off (including camera roll) and try backing up again.  If the backup is successful, then the camera roll and/or one of your apps is causing the backup to fail and you'll have to located by process of elimination. Turn the camera roll On and try backing up again.  If it succeeds, turn some of your apps to On and try backing up again.  If it succeeds again, turn some more apps to On then try again; repeat this process until it fails.  Eventually you'll be able to locate the problem app and exclude it from your backup.