Q: After updated to iTunes 11.1.4 for windows vista , I was unable to open iTunes and it keep error message. My iphone unable to USB hotspot the internet to computer. Pls Help

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)

Remove all of these items in the following order:

• iTunes
• Apple Software Update
• Apple Mobile Device Support (if this won't uninstall move on to the next item)
• Bonjour
• Apple Application Support

Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.

The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.

Please note:

Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.

HT1925: Removing and Reinstalling iTunes for Windows XP

HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8

tt2

You're welcome.

tt2

THIS TOOK CARE OF THE PROBLEM...THANK YOU SO MUCH!!!!!!

Great!  I figure it out by myself but I wished I read this before as it would have save me a couple of hours..:)

GREAT JOB MATE AS THIS HAS HELPED OTHERS WITH THE SAME APPLE ISSUE!

I do not see any of my playlists.  Any chance they'll reappear once Genius finishes updating (for whatever reason)?

DDSC wrote:

 

I do not see any of my playlists.  Any chance they'll reappear once Genius finishes updating (for whatever reason)?

Unhide the sidebar with CTRL+S?

Or see Empty/corrupt library after upgrade/crash.

tt2

It wasn't the sidebar, I had that displayed.  My things were inexplicably gone.  Suddenly, though, iTunes acted as though it had not yet been re-installed, then re-installed when I clicked on it again after it had suddenly closed, and now all seems to be well.  Bizarre.  Thank you for posting the original fix, and for the other solution that I might have used had I needed it!

Thank you all very much - it worked!  Appreciate your help - did not know this chat existed but glad I do now.  Have a good night!

Oops - sorry - in the wrong chat - my apologies.  Hope you get a resolution soon!

Message was edited by: TheSailorGirl

Thanks for help pleased it now seems to,be working

turingtest2 suggestion resolved my problem.

I have the same problem and have followed all of the steps above, but when I click on the link to save the iTunes installation file, the dialog box disappears and no file is saved. Any suggestions?

Clear your cache and try again, check any pop-up blocker settings, or switch to another browser such as Google Chrome.

tt2

Thank you, tt2! I was getting thoroughly annoyed!