palminha

Q: when I turn it on it stays blank with a folder sign and a question mark?

I need help to understand what to do and where to go!?

MacBook Pro

Posted on Jan 24, 2014 7:40 AM

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Q: when I turn it on it stays blank with a folder sign and a question mark?

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  • by kylegood,

    kylegood kylegood Jan 24, 2014 7:41 AM in response to palminha
    Level 1 (10 points)
    Jan 24, 2014 7:41 AM in response to palminha

    Click on the folder and login

  • by Sumesh_22,

    Sumesh_22 Sumesh_22 Jan 24, 2014 7:43 AM in response to palminha
    Level 4 (1,010 points)
    Jan 24, 2014 7:43 AM in response to palminha

    Go through the below link.

    http://support.apple.com/kb/ts1440

  • by palminha,

    palminha palminha Jan 24, 2014 7:46 AM in response to kylegood
    Level 1 (0 points)
    Jan 24, 2014 7:46 AM in response to kylegood

    I can't because the arrow doesn't appear

  • by Sumesh_22,

    Sumesh_22 Sumesh_22 Jan 24, 2014 8:12 AM in response to palminha
    Level 4 (1,010 points)
    Jan 24, 2014 8:12 AM in response to palminha

    A flashing question mark appears when you start your Mac

     

     

    Symptoms

    If you see a flashing question mark when you start your Mac, it's  probably because it can't find the system software it needs to start up.  Usually, all you have to do to get your Mac back up and running is  remind it where its software is.

     

    Resolution

    If your computer starts up normally after a brief delay, you probably  just need to reselect the startup disk in Startup Disk preferences.  It's normal to see the flashing question mark when a startup disk has  not been selected. In most cases, reselecting the startup disk is all  that is required to resolve the issue.

    Sometimes, your computer may not start beyond the flashing question mark.

    Tip: If your computer has a gray screen (with no flashing question mark) startup issue, see Mac OS X: Gray screen appears during startup.

    Check the mouse and keyboard

    This issue might occur if a mouse or trackpad button is pressed during startup. Make sure the button isn't pressed.

    If the issue persists, shut down your Mac with its power button,  disconnect any external mouse and keyboard, then turn on your Mac with  its power button. If the flashing question mark issue persists,  reconnect the keyboard and mouse.

    Additional steps

    If your Mac still starts to a flashing question mark, follow the  steps below. If any step resolves the issue, you don't need to continue  to the next one.

    1. Select your Mac OS X startup disk with Startup Manager by restarting and holding the Option key. After your Mac starts up,  restart again to verify that the flashing question mark does not appear.
    2. If the issue persists, insert your Mac OS X installation disc.  Be sure to either use the disc that came with your Mac, or, if you  installed a later Mac OS X version from disc, use the newer disc.

      MacBook Air note: On a MacBook Air, there are  two options for starting up from Mac OS X media: Either connect a  MacBook Air SuperDrive to  the MacBook Air via the  USB port and restart  the computer, holding down the C key during  startup, or use Remote Install Mac OS X to startup from a system  software  DVD that's located on a partner  computer. Once started up from Mac OS X media, skip to step 3.

    3. Restart the computer, then hold the C key during startup.
    4. From the Utilities menu, choose Disk Utility. Don't click Continue.
    5. Select your Mac OS X disk (named "Macintosh HD" by default) in the left side of the Disk Utility window.
    6. Click the First Aid tab.
    7. Click Repair Disk to verify and repair any issues with your Mac OS X startup disk.
    8. After repairing the disk, try to start up normally.

      Important: If Disk Utility finds issues it cannot repair, you may need to back up as much of your data as possible (or use Time Machine to back up to a different disk), then erase the disk and reinstall Mac  OS X. You should back up important files and data before erasing a  drive. Erasing deletes everything on the hard disk (including things on  your desktop). Also, you can install Mac OS X onto an external disk,  start from the external disk, and use Migration Assistant to transfer  items from your usual internal Mac OS X startup disk to the external  disk, then erase the internal disk and reinstall Mac OS X.
    9. If the issue persists, and Disk Utility didn't find any  irreparable issues, quit Disk Utility, quit the Installer, select your  disk when prompted, and restart.
    10. If the issue continues, reset PRAM. Note: After resetting PRAM, if the computer starts up normally, reselect the startup disk in the  Startup Disk preferences.
    11. If none of these steps resolve the issue, start up from the Mac OS X Installation disc and reinstall Mac OS X.
  • by palminha,

    palminha palminha Jan 24, 2014 8:31 AM in response to palminha
    Level 1 (0 points)
    Jan 24, 2014 8:31 AM in response to palminha

    Now after pressing alt there is a spinning sphere and it says internet recovering!? What does it mean?

  • by clintonfrombirmingham,

    clintonfrombirmingham clintonfrombirmingham Jan 24, 2014 8:38 AM in response to palminha
    Level 7 (30,009 points)
    Mac OS X
    Jan 24, 2014 8:38 AM in response to palminha

    It means that you're connecting to Apple's servers to boot.

     

    You'll eventually see a window with four choices. You need to use disk utility and select your disk and verify it. If verification failes, you need to click on the repair button. If repair doesn't work your storage is fried.

     

    Clinton

  • by palminha,

    palminha palminha Jan 24, 2014 9:06 AM in response to clintonfrombirmingham
    Level 1 (0 points)
    Jan 24, 2014 9:06 AM in response to clintonfrombirmingham

    And if the repair fails what could/should I do after?

  • by Sumesh_22,

    Sumesh_22 Sumesh_22 Jan 24, 2014 9:16 AM in response to palminha
    Level 4 (1,010 points)
    Jan 24, 2014 9:16 AM in response to palminha

    11. If none of these steps resolve the issue, start up from the Mac OS X Installation disc and reinstall Mac OS X.

  • by palminha,

    palminha palminha Jan 24, 2014 9:25 AM in response to Sumesh_22
    Level 1 (0 points)
    Jan 24, 2014 9:25 AM in response to Sumesh_22

    Will it be possible to save some data?

  • by Sumesh_22,

    Sumesh_22 Sumesh_22 Jan 24, 2014 9:31 AM in response to palminha
    Level 4 (1,010 points)
    Jan 24, 2014 9:31 AM in response to palminha

    Which versionn of Os x is installed on your Mac ?

  • by palminha,

    palminha palminha Jan 24, 2014 11:21 AM in response to Sumesh_22
    Level 1 (0 points)
    Jan 24, 2014 11:21 AM in response to Sumesh_22

    At the moment I just know it's a 13-inch One from 2011

  • by palminha,

    palminha palminha Jan 24, 2014 11:24 AM in response to palminha
    Level 1 (0 points)
    Jan 24, 2014 11:24 AM in response to palminha

    And that's an a1278

  • by Sumesh_22,

    Sumesh_22 Sumesh_22 Jan 24, 2014 1:31 PM in response to palminha
    Level 4 (1,010 points)
    Jan 24, 2014 1:31 PM in response to palminha

    I meant the Mac Os x version is it Snow Leopard (10.6.8), Lion (10.7), Mountain Lion (10.8) or Mavericks (10.9). And do you have a Os Disc if it is Snow Leopard (10.6.8) ?

  • by palminha,

    palminha palminha Jan 26, 2014 5:23 AM in response to Sumesh_22
    Level 1 (0 points)
    Jan 26, 2014 5:23 AM in response to Sumesh_22

    It's a a Lion

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