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gmail is not working

197 Views 8 Replies Latest reply: Jan 26, 2014 6:53 AM by Eric Root RSS
ankori Calculating status...
Currently Being Moderated
Jan 23, 2014 9:24 AM

hi,

 

A couple of weeks ago the mail app in Mavericks stopped sending & receiving emails.

Other accounts in mail (iCloud and an exchange) are working fine, but since gmail is my main account it is a serious issue.

I'm using a Mac mini with OS X version 10.9.1and installed the "gmail update" from apple.

Any suggestions will be appreciated.

 

Thanks

Mac mini, OS X Mavericks (10.9.1)
  • braden85 Community Specialists Community Specialists (2,270 points)
    Currently Being Moderated
    Jan 25, 2014 6:53 AM (in response to ankori)

    Hey ankori!

     

    I have an article for you that will help you troubleshoot this issue with your email account:

     

    OS X Mail: Troubleshooting sending and receiving email messages

    http://support.apple.com/kb/ts3276

     

    Thanks for coming to the Apple Support Communities!

     

    Regards,

    Braden

  • Eric Root Level 6 Level 6 (13,850 points)
    Currently Being Moderated
    Jan 25, 2014 8:36 AM (in response to ankori)

    Try exporting your Gmail e-mails to your desktop, then delete the Gmail account, quit Mail, reopen, and add the account back. If it works, import your e-mail from your desktop.

  • ~Bee Level 7 Level 7 (30,580 points)
    Currently Being Moderated
    Jan 25, 2014 9:56 AM (in response to ankori)

    Great news, Ankori!

    Thank you so much for coming back to let current & future readers know of your solution.

  • Eric Root Level 6 Level 6 (13,850 points)
    Currently Being Moderated
    Jan 26, 2014 6:53 AM (in response to ankori)

    You are welcome and I'm glad it is working.

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