HT201570: Find the serial number of your iPod

Learn about Find the serial number of your iPod
MUFFIN40
Level 1 (0 points)

Q: I cannot read my serial number

My iPod touch (4th generation) has been used a lot although I've only had it for a few months. I spent time with it without a case on... Now its disabled and in order to get help  I need to provide the serial number, but becuase its spent time without a case, the scratches it has on the back cover the serial number... I lost the packaging months ago as well as the recit so I cant really find it any where else. Or can I? Any help?

iPod touch (4th generation)

Posted on Jan 25, 2014 7:28 AM

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MUFFIN40

Q: I cannot read my serial number

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  • by Sumesh_22,

    Sumesh_22 Sumesh_22 Jan 25, 2014 7:34 AM in response to MUFFIN40
    Level 4 (1,010 points)
    Jan 25, 2014 7:34 AM in response to MUFFIN40

    Below peocess will help you to Restore your iPod when it is Disabled by Entering Wrong Passcode.

     

    Follow the process mentioned below step by step to get your iPod working. (Note: As your iPod is Disabled you will have to restore it to Factory settings to make it working again)

     

    Make sure you have Latest Version of iTunes (11.1.3) Downloaded and Installed on your Computer, if not then you can download the latest version of iTunes from the Link below.

     

    http://www.apple.com/itunes/download/

     

    Now once you have the Updated version of iTunes installed on your computer follow the below steps to get your iPod in Recovery Mode and Then restore it to factory settings

     

    Open iTunes Application on your computer and then start the process step by step

     

    1>Disconnect your device from the computer (if connected). The process won’t work if you start with the iPod connected to the computer. Leave the cable connected to the iPod, as you will be reconnecting the iPod to the Computer later in the process.

     

    2>Power down your device. Turn off your device by holding down the Power button ( On Top right corner of iPod). When the power slider appears, slide it to the right. Wait for your device to comepletely shut down before continuing.

     

    3>Press and hold the Home button (Home Button is located at bottom of your iPod screen/display). With the Home button held connect the device to your computer with the USB cable. When reconnected, your device should turn on.

     

    (If the low battery screen appears, charge your device for a few minutes and try the process again.)

     

    4>Continue holding the Home button. After a few moments, you will see the "Connect to iTunes" screen on your device. This screen is a picture of an arrow pointing from a USB cable to the iTunes logo. When you see the screen you can release the Home button.

     

    5>iTunes will display a message stating that a device in recovery mode has been connected. From there you can proceed to restore your iOS device. Once you see this message click on OK and then click on Restore

     

    Once you click on Restore iTunes will download the Latest available version of iPod software (ipsw file) in your computer and after the download is completed the same will be restored in your iPod. You will see the Download process and Restore process on top of your iTunes screen. Once the restore is completed your iPod will automatically restart and you will see a message that iPod has been Restored and will connect after restart.

     

    Now you will have to follow some steps on your iPod to Customize your iPod for First Use.

     

    Hope this process will help you

     

    http://support.apple.com/kb/ht1212