masnocab

Q: Really struggling with MacBook Pro Speed....

Can someone review the following and comment some suggestions?

 

Hardware Information:

 

MacBook Pro (13-inch, Mid 2012)

 

MacBook Pro - model: MacBookPro9,2

 

1 2.5 GHz Intel Core i5 CPU: 2 cores

 

4 GB RAM

 

 

 

Video Information:

 

Intel HD Graphics 4000 - VRAM: 1024 MB

 

 

 

System Software:

 

OS X 10.9.1 (13B42) - Uptime: 3 days 14:38:4

 

 

 

Disk Information:

 

APPLE HDD HTS547550A9E384 disk0 : (500.11 GB)

 

EFI (disk0s1) <not mounted>: 209.7 MB

 

Macintosh HD (disk0s2) /: 499.25 GB (286.31 GB free)

 

Recovery HD (disk0s3) <not mounted>: 650 MB

 

 

 

MATSHITADVD-R   UJ-8A8 

 

 

 

USB Information:

 

 

 

 

 

Apple Inc. FaceTime HD Camera (Built-in)

 

 

 

Apple Computer, Inc. IR Receiver

 

 

 

Apple Inc. Apple Internal Keyboard / Trackpad

 

 

 

Apple Inc. BRCM20702 Hub

 

Apple Inc. Bluetooth USB Host Controller

 

 

 

FireWire Information:

 

 

 

Thunderbolt Information:

 

Apple Inc. thunderbolt_bus

 

 

 

Kernel Extensions:

 

com.sophos.kext.sav     (8.0.14)

 

 

 

Problem System Launch Daemons:

 

 

 

Problem System Launch Agents:

 

 

 

Launch Daemons:

 

[System] com.adobe.fpsaud.plist 3rd-Party support link

 

[System] com.crashplan.engine.plist 3rd-Party support link

 

[System]     com.fitbit.galileod.plist 3rd-Party support link

 

[System] com.google.keystone.daemon.plist 3rd-Party support link

 

[System] com.microsoft.office.licensing.helper.plist 3rd-Party support link

 

[System] com.sophos.autoupdate.plist 3rd-Party support link

 

[System] com.sophos.intercheck.plist 3rd-Party support link

 

[System] com.sophos.notification.plist 3rd-Party support link

 

 

 

Launch Agents:

 

[System] com.google.keystone.agent.plist 3rd-Party support link

 

[System] com.sophos.uiserver.plist 3rd-Party support link

 

 

 

User Launch Agents:

 

[not loaded]     com.akamai.single-user-client.plist 3rd-Party support link

 

[not loaded] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist

 

[not loaded] com.crashplan.javacheck.plist 3rd-Party support link

 

[not loaded] com.google.Chrome.framework.plist 3rd-Party support link

 

[not loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist 3rd-Party support link

 

[not loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist 3rd-Party support link

 

[not loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist 3rd-Party support link

 

 

 

User Login Items:

 

iTunesHelper

 

Google Drive

 

Google Notifier

 

SpeechSynthesisServer

 

CrashPlan menu bar

 

Dropbox

 

Google Chrome

 

 

 

Internet Plug-ins:

 

o1dbrowserplugin: Version: 5.1.2.17113 3rd-Party support link

 

nplastpass: Version: 2.5.5 3rd-Party support link

 

Default Browser: Version: 537 - SDK 10.9

 

Flip4Mac WMV Plugin: Version: 3.2.0.16   - SDK 10.8 3rd-Party support link

 

Silverlight: Version: 5.1.10516.0 - SDK 10.6 3rd-Party support link

 

FlashPlayer-10.6: Version: 11.9.900.170 - SDK 10.6 3rd-Party support link

 

Flash Player: Version: 11.9.900.170 - SDK 10.6 Outdated! Update

 

QuickTime Plugin: Version: 7.7.3

 

googletalkbrowserplugin: Version: 5.1.2.17113 3rd-Party support link

 

SharePointBrowserPlugin: Version: 14.3.1 - SDK 10.6 3rd-Party support link

 

npgtpo3dautoplugin: Version: 0.1.44.29 - SDK 10.5 3rd-Party support link

 

GarminGpsControl: Version: 4.0.4.0 Release - SDK 10.6 3rd-Party support link

 

JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Outdated! Update

 

 

 

Audio Plug-ins:

 

BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

 

AirPlay: Version: 1.9 - SDK 10.9

 

AppleAVBAudio: Version: 2.0.0 - SDK 10.9

 

iSightAudio: Version: 7.7.3 - SDK 10.9

 

 

 

User Internet Plug-ins:

 

Picasa: Version: 1.0 - SDK 10.4 3rd-Party support link

 

Google Earth Web Plug-in: Version: 7.1 3rd-Party support link

 

 

 

3rd Party Preference Panes:

 

Akamai NetSession Preferences  3rd-Party support link

 

Flash Player  3rd-Party support link

 

Flip4Mac WMV  3rd-Party support link

 

 

 

Bad Fonts:

 

None

 

 

 

Old Applications:

 

Microsoft Language Register: Version: 14.3.1 - SDK 10.5 3rd-Party support link

 

/Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app

 

Solver:     Version: 1.0 - SDK 10.5 3rd-Party support link

 

/Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app

 

SLLauncher:     Version: 1.0 - SDK 10.5 3rd-Party support link

 

/Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app

 

Garmin Map Update:     Version: 4.5.1 - SDK 10.5 3rd-Party support link

 

/Users/[redacted]/Library/Application Support/Garmin/Garmin Map Update/tmp/Garmin Map Update.app

 

/Library/Sophos Anti-Virus

 

SophosAntiVirus:     Version: 8.0.8.1 - SDK 10.5 3rd-Party support link

 

SophosAutoUpdate:     Version: 8.0.15 - SDK 10.5 3rd-Party support link

 

SophosUIServer:     Version: 8.0.22 - SDK 10.5 3rd-Party support link

 

InterCheck:     Version: 8.0.8.1 - SDK 10.5 3rd-Party support link

 

/Applications/Microsoft Office 2011

 

Microsoft PowerPoint:     Version: 14.3.1 - SDK 10.5 3rd-Party support link

 

Microsoft Excel:     Version: 14.3.1 - SDK 10.5 3rd-Party support link

 

Microsoft Outlook:     Version: 14.3.1 - SDK 10.5 3rd-Party support link

 

Microsoft Word:     Version: 14.3.1 - SDK 10.5 3rd-Party support link

 

Microsoft Document Connection:     Version: 14.3.1 - SDK 10.5 3rd-Party support link

 

/Applications/Microsoft Office 2011/Office

 

Open XML for Excel:     Version: 14.3.1 - SDK 10.5 3rd-Party support link

 

Microsoft Office Setup Assistant:     Version: 14.3.1 - SDK 10.5 3rd-Party support link

 

Microsoft Alerts Daemon: Version: 14.3.1 - SDK 10.5 3rd-Party support link

 

SyncServicesAgent:     Version: 14.3.1 - SDK 10.5 3rd-Party support link

 

Microsoft Database Daemon: Version: 14.3.1 - SDK 10.5 3rd-Party support link

 

Microsoft Graph:     Version: 14.3.1 - SDK 10.5 3rd-Party support link

 

Microsoft Database Utility: Version: 14.3.1 - SDK 10.5 3rd-Party support link

 

Microsoft Office Reminders: Version: 14.3.1 - SDK 10.5 3rd-Party support link

 

Microsoft Upload Center: Version: 14.3.1 - SDK 10.5 3rd-Party support link

 

My Day:     Version: 14.3.1 - SDK 10.5 3rd-Party support link

 

Microsoft Chart Converter: Version: 14.3.1 - SDK 10.5 3rd-Party support link

 

Microsoft Clip Gallery:     Version: 14.3.1 - SDK 10.5 3rd-Party support link

 

Sophos Anti-Virus:     Version: 8.0.22 - SDK 10.5 3rd-Party support link

 

Garmin Lifetime Map Updater: Version: 2.2 - SDK 10.5 3rd-Party support link

 

Aimersoft Helper Compact: Version: 2.2.6.4 - SDK 10.5 3rd-Party support link

 

/Users/[redacted]/Library/Application Support/Helper/Aimersoft Helper Compact.app

 

Microsoft AutoUpdate:     Version: 2.3.6 - SDK 10.4 3rd-Party support link

 

/Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app

 

/Library/Application Support/Microsoft/MERP2.0

 

Microsoft Error Reporting: Version: 2.2.9 - SDK 10.4 3rd-Party support link

 

Microsoft Ship Asserts:     Version: 1.1.4 - SDK 10.4 3rd-Party support link

 

 

 

Time Machine:

 

Time Machine not configured!

 

 

 

Top Processes by CPU:

 

    29%     installd

 

    11%     storeagent

 

    4%     fseventsd

 

    3%     mds

 

    3%     Dropbox

 

 

 

Top Processes by Memory:

 

213 MB     java

 

147 MB     installd

 

131 MB     Google Chrome

 

111 MB     Safari

 

88 MB com.apple.WebKit.WebContent

 

 

 

Virtual Memory Information:

 

15 MB     Free RAM

 

1.45 GB     Active RAM

 

1.39 GB     Inactive RAM

 

634 MB     Wired RAM

 

1.68 GB     Page-ins

 

151 MB     Page-outs

 

 

 

 

--

Sam Bacon <><

MacBook Pro (13-inch Mid 2012), OS X Mavericks (10.9.1)

Posted on Jan 25, 2014 8:12 AM

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Q: Really struggling with MacBook Pro Speed....

  • All replies
  • Helpful answers

  • by Melophage,

    Melophage Melophage Jan 25, 2014 8:20 AM in response to masnocab
    Level 5 (7,161 points)
    Jan 25, 2014 8:20 AM in response to masnocab

    Sam,

     

    try disabling Sophos.

  • by masnocab,

    masnocab masnocab Jan 25, 2014 8:27 AM in response to Melophage
    Level 1 (0 points)
    Jan 25, 2014 8:27 AM in response to Melophage

    I actually just uninstalled that. Will see how it works now. I just noticed that 3.9 of my 4GB of RAM was being used...

  • by Melophage,

    Melophage Melophage Jan 25, 2014 9:00 AM in response to masnocab
    Level 5 (7,161 points)
    Jan 25, 2014 9:00 AM in response to masnocab

    masnocab,

     

    3.9 GB of 4 GB of RAM being used is perfectly normal for Mavericks — the way that it allocates and uses RAM is different from previous versions of OS X.

  • by John Galt,

    John Galt John Galt Jan 25, 2014 10:12 AM in response to masnocab
    Level 8 (49,221 points)
    Mac OS X
    Jan 25, 2014 10:12 AM in response to masnocab

    Restore your system from a backup created prior to using the CleanMyMac garbage.

     

    CleanMyMac2 belongs to a broad category of time- and money-wasters capable of causing system corruption that can only be rectified by reinstalling OS X, restoring from a backup, or completely erasing your system and rebuilding it from the ground up. They are nothing but scams designed to separate Mac users from their money, which they accomplish with remarkable effectiveness.

     

    Get rid of it and test your Mac for operation. If it does not perform normally, the possibility that CleanMyMac resulted in system corruption must be considered.


    According to its web site CleanMyMac2 is supposed to uninstall itself:

     

    "The easiest way to completely uninstall CleanMyMac 2 is by using CleanMyMac 2 on itself.

     

    To remove CleanMyMac 2 from your Mac:

     

    1. Open CleanMyMac 2.
    2. Proceed to the Uninstaller module.
    3. Find CleanMyMac 2 in the list of apps found by the module.
    4. Click Complete Removal in the Smart Selector panel to mark the application file and all it related items for removal.
    5. Click Uninstall.
    6. Confirm that you are going to remove the app in the newly appeared message.

     

    That's it!"

     

    Unfortunately that's not it since following those instructions will leave components of CleanMyMac installed. Reinstalling OS X will not eradicate them.

     

    Whatever damage inflicted by CleanMyMac or similar programs will require more work to correct. Erasing your system completely followed by reinstalling OS X followed by laboriously migrating individual apps and files may be the most expedient solution.


  • by thomas_r.,

    thomas_r. thomas_r. Jan 25, 2014 10:17 AM in response to masnocab
    Level 7 (30,924 points)
    Mac OS X
    Jan 25, 2014 10:17 AM in response to masnocab

    You have an outdated version of Sophos that should not be used with the version of Mac OS X you are running. Either uninstall it, as has been suggested, or update it to the latest version. If you are going to run anti-virus software, you MUST keep it up-to-date!

     

    You also have CleanMyMac installed. This software, along with all other "cleaning" utilities, are useless on a Mac. They are not needed, and may very well have adverse effects. See The myth of the dirty Mac.

     

    You also have an awful lot of apps running at login for only 4 GB of RAM, considering that you're probably also running some of your other apps - such as Microsoft Office - at the same time. Although seeing most of your RAM in use is not indicative of a problem (your version of Mac OS X will try very hard to fill RAM, since free RAM is wasted RAM), you may nonetheless be having a memory issue. Pay attention to the memory pressure graph in Activity Monitor.

     

    For more suggestions, see my Mac Performance Guide.

  • by MacPaw Support,

    MacPaw Support MacPaw Support Feb 21, 2014 5:52 AM in response to masnocab
    Level 1 (5 points)
    Feb 21, 2014 5:52 AM in response to masnocab

    Hi,

     

    We have dealt with the following requests: the problem is not in the app, but the combination of new OS and old hardware. Install the previous version

  • by BobRz,

    BobRz BobRz Feb 21, 2014 6:01 AM in response to MacPaw Support
    Level 5 (6,115 points)
    Feb 21, 2014 6:01 AM in response to MacPaw Support

    Now a 2012 is old hardware? Do people need to time travel and buy machines from the future to run your stuff?

  • by MacPaw Support,

    MacPaw Support MacPaw Support Feb 21, 2014 6:18 AM in response to masnocab
    Level 1 (5 points)
    Feb 21, 2014 6:18 AM in response to masnocab

    Well, we definitely need to go to future to update iPhones annually

     

    The problem may be caused by incorrect CleanMyMac 2 removal by trashing the main application file and leaving all helpers and monitors behind. This may cause incorrect work and uncontrollable resource consumption by the mentioned processes. The attached logs show that daemons are running, but it's not clear whether the application file remains in the Applications folder. Could you please let me know if CleanMyMac 2 is still installed?