Currently Being ModeratedJan 17, 2014 1:27 AM (in response to eriknokc)
i changed my old iPhone 5 for 5s and i must admit that i'm really disappointed about the network reception.
indeed, i have everytime disconnections after a call and the quality of datas reception is poor ...
to me it is scandalous for a 1250 dollars cellphone (919 € here in Europe).
no feedbacks from Apple, no communication about this problem, no comment !
Again, what part of these are user to user support forums is unclear?
Also, the small number of users in these forums indicating issues does not indicate a problem with the device. There are millions of iPhones on the market. Those reporting problems here are less than 1% of the user base.
Troubleshoot the issue, if basic troubleshoot does not resolve the issue and the carrier rules out their network as the problem, an intelligent and logical human being would take the device to Apple for evaluation. Stop whining on these forums, that is a violation of the terms of these forums.
Currently Being ModeratedJan 17, 2014 7:58 AM (in response to diesel vdub)
I do not think any of us expect Apple to reach out to us here to resolve these issues. We are comparing experiences to determine if it's just us or if there really is a bigger issue at hand. We know that Apple reviews these boards and it's disappointing that Apple does not acknowledge this issue when we contact them directly through the store or through Apple Care.
Just to be clear, the rules state...
Be polite. Everyone should feel comfortable reading Submissions and participating in discussions. Apple will not tolerate flames or other inappropriate statements, material, or links. Most often, a "flame" is simply a statement that is taunting and thus arbitrarily inflammatory. However, this also includes those which are libelous, defamatory, indecent, harmful, harassing, intimidating, threatening, hateful, objectionable, discriminatory, abusive, vulgar, obscene, pornographic, sexually explicit, or offensive in a sexual, racial, cultural, or ethnic context.
Post constructive comments and questions. Unless otherwise noted, your Submission should either be a technical support question or a technical support answer. Constructive feedback about product features is welcome as well. If your Submission contains the phrase "I'm sorry for the rant, but…" you are likely in violation of this policy.
I think we are well within the rules.
Currently Being ModeratedJan 18, 2014 3:15 PM (in response to eriknokc)
Sorry but your reply seems to be wrong !
You can check on T-Mobile and others network providers (here in France too with SFR, Orange) and you will find a lot of users complaining and reporting about weak signal strength for the iPhone 5s.
This problem is global and to me this place was a place to share experience and feelings about Apple devices.
My old iPhone 5 was more powerful ! There's a real problem, isn't it ?
Currently Being ModeratedJan 26, 2014 5:26 AM (in response to eriknokc)
Hello guys, i am having the same issues with my iphone 5s, i used to have a galaxy s3 with mo issues like this at all, when i decided to go for iphone cuz i have been on android and feel to give it a try to iphone (bad choice), i would like with all your research guys do you think is iphone issues like can be fix by and upgrade of ios sofware, i hear they have ips 7.1 in beta that it's been said will fix a lot of issues, if you have had good luck fixing the problem let me know please, my phone is from tmobile as well. And i dont know if i can switc it to get a galaxy s4 istead is my 15 day today. Well let me know if anything comes fixing the issue
Currently Being ModeratedJan 26, 2014 6:53 AM (in response to Nelson323)
First, it is very difficlutl to read that horrible run-on sentence. Use some basic grammar.
Second, we are all users here like yourself.
Finally, Apple does not read or respond here.
Currently Being ModeratedJan 26, 2014 8:21 AM (in response to Nelson323)
@Nelson323 - Apple is a very private company and are one of the best at keeping secrets. A lot of this is for very good reason, but it can be very frustrating to the public sometimes. Because of this, we never know what Apple has up their sleeve. We hav all seen the speculation articles year after year after year and the majority of them do not come true. Now, as far as your phone goes. This could be a hardware or software issue, but we don't know since Apple has not publicly said anything about this issue. If you are within your return period, I would suggest you go with your gut. I would hate to suggest that you return it or stick with it and then you be upset with me later. You should make a decision based on the information you know and what you feel best is for you. Either way, you know another Galaxy S whatever or an Apple iPhone whatever will be available to "upgrade" at some point, so you're not stuck with whatever phone you decide to go with forever.
Currently Being ModeratedJan 26, 2014 5:08 PM (in response to eriknokc)
Thanks, for the recomendation.
I think i will give it another chance because, there are some people using iphone 5s without any problem.
Today i went to the store and i spoke with a tehcnician, what he did was erase my mobile network apn and retype everything manually. What we told me was that there were some error in the apn programation. Well i will tell you if tha solve the problem.
Currently Being ModeratedFeb 5, 2014 3:02 AM (in response to Nelson323)
My wife and I also just got new 5s phones (this week) and have had this problem exactly as described (not sure if the LTE on/off affects it yet -- still checking). We are on KPN in the Netherlands. We changed our carrier to no longer be "automatic" and see that a box pops up now every time it loses connection. This makes it easier to see when it's happening.
A bit more info:
- it happens at different times for the different 5s's even though they are right next to each other.
- it only lasts a few seconds, but it can get in the way of a download or an email etc.
- it seems to happen about every 20 minutes, but no real schedule... we are trying to take screenshots to log this.
- possibly worth noting that it happens regardless of whether we are on wifi or not.
- it has happened on 3 different phones - 2 64GB ones, and one 32GB that we replaced. (all 'space grey')
If it is an APN setting, I'd love to hear about that as it's something we can fix here. I highly doubt that it's a network issue or a hardware issue, since both of our new phones are doing it, and doing it everywhere, and it is very intermittent and then goes right back to 3 bars or so.
Here are a couple of screenshots of the issue, for what it's worth:
and several seconds later
Ok mg, what i did was that i when trhoug the configuration of the apn. Go the Settings, cellular, make sure these are on Cellular data, LTE and roaming. Then go to cellular data network, and copy the APN cellular data info on the APN for LTE SET UP OPTIONAL then save it with home button. And turn off and then back on. I hope this will do for you as i did for me. Let me know.
Currently Being ModeratedFeb 6, 2014 6:54 AM (in response to Nelson323)
Thanks so much.
Interestingy, I follow your instructions right up until the "LTE SET UP OPTIONAL" and on my phone that part does not exist. Perhaps this is a Europe vs. America thing -- here they talk about 4G but never say "LTE" - it's not even 100% clear that the '4G network' here is LTE.
Anyway, thanks for letting me know that cleared it up for you. I'm going to investigate further with my carrier, and see if there is a similar fix here.