MWatkins

Q: Image Capture Error (-9934)

Since installing a new SSD drive with a fresh install of Mavericks I have been struggling to import any images. Both of my Canon cameras (PowerShot 550 and Rebel T3) as well as iPhones and iPods return the error 'Import error (-9934)' when trying to copy an image.

 

At this point my only viable workaround is to use a USB card reader and copy the files through the Finder. Obviously this doesn't work for devices without a removable SD card.

 

The SD cards I'm working with are not locked and I changed the capture destination several times to verify it is a valid folder with write permissions. Dragging images to the desktop from the Image Capture window also produces the same -9934 error.

 

I've found very little discussion about this error so any help is greatly appreciated!

Mac Pro, OS X Mavericks (10.9.1)

Posted on Dec 23, 2013 9:26 AM

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Q: Image Capture Error (-9934)

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  • by 17thEarl,Solvedanswer

    17thEarl 17thEarl Jan 25, 2014 4:45 PM in response to MWatkins
    Level 1 (14 points)
    Mac OS X
    Jan 25, 2014 4:45 PM in response to MWatkins

    My story:

     

    For one month since I upgrade to 10.9, Image import is working fine. 

     

    For some unrelated reason, I decided to do a permissions repair.

     

    Subsequently, image capture failed with error -9934.   Being so soon after permissions repair, I suspected that the folder that the images are imported into ( ~/Pictures) had been given incorrect permissions.  I don't even remember what they were, but I'm sure my account had read/write access.  I just gave universal access - and then image import immediately worked fine again.

  • by MWatkins,

    MWatkins MWatkins Jan 26, 2014 11:17 AM in response to 17thEarl
    Level 1 (0 points)
    Jan 26, 2014 11:17 AM in response to 17thEarl

    That was the issue! I'm perplexed why the permissions were incorrect with a fresh install and a newly-created folder, but after giving read/write access to all users Image Capture is now working as it should. Thank you for letting me retire my SD card reader again!

  • by industry,

    industry industry May 12, 2014 12:22 PM in response to 17thEarl
    Level 1 (5 points)
    May 12, 2014 12:22 PM in response to 17thEarl

    17thEarl's solution solved my problem also. 

     

    I was trying to download pictures to my desktop folder from my iPhone via imagecapture.  I kept getting the -9934 error code.  After reading 17thEarl's advice, I went to the "get info" option on my desktop folder.  In the "Sharing and Permissions" block i gave everyone read and write permission.  I was then able to download the photos from my iPhone.

     

    Thank you, Lord de Vere (or whoever you are)

  • by echosierrapj,

    echosierrapj echosierrapj Aug 12, 2014 10:39 AM in response to industry
    Level 1 (0 points)
    Aug 12, 2014 10:39 AM in response to industry

    Well everyone and anyone, that still didn't work for me.  I still can't export my pictures from my iPhone to MBP and I still get the -9934 code?????

  • by 17thEarl,

    17thEarl 17thEarl Aug 12, 2014 11:16 AM in response to echosierrapj
    Level 1 (14 points)
    Mac OS X
    Aug 12, 2014 11:16 AM in response to echosierrapj

    I think we will need to get some info first.

     

    - what version OS X?

    - have you recently fixed permissions  ( this is more for the thread's sake as documentation than for you specifically)

    - did you grant full access to ~/Pictures?    Can give us GUI or terminal output  ( i.e.  ls -al )

    - You're using you're system's standard image capture?

    - If still no success, I recommend looking through logs.  I think the application log is most appropriate.

    post relevant info during an attempt to sync.  If unfamiliar with logs, try searching for info, these are the first two results I get on gewgll:

    Screen Shot 2014-08-12 at 2.08.26 PM.png

    It would be nice if we could maintain our 100% success rate with this issue, so good luck!

  • by echosierrapj,

    echosierrapj echosierrapj Aug 12, 2014 12:00 PM in response to 17thEarl
    Level 1 (0 points)
    Aug 12, 2014 12:00 PM in response to 17thEarl

    - what version OS X?           reply: 10.9.3

    - have you recently fixed permissions  ( this is more for the thread's sake as documentation than for you specifically)           Reply: No, maybe?

    - did you grant full access to ~/Pictures?             Reply: how do you do that?

    Can give us GUI or terminal output  ( i.e.  ls -al )          Reply : I don't know what this is

    - You're using you're system's standard image capture?          Reply:  ???

    - If still no success, I recommend looking through logs.  I think the application log is most appropriate.   Reply:  Where do I find application log?

    post relevant info during an attempt to sync.  If unfamiliar with logs, try searching for info, these are the first two results I get on gewgll:

     

    I'm sorry Earl but I don't think I'm at your level of automation knowledge, in fact, far from it. So I don't know how to deal with this.  When I mentioned in my first reply to your post that I tried what you had recommended in the first place, I was referring to the fact of changing permissions on the destination directory for the transfer onto my MBP.

    Thanks for your help but unfortunately I don't understand it.

  • by 17thEarl,

    17thEarl 17thEarl Aug 12, 2014 12:56 PM in response to echosierrapj
    Level 1 (14 points)
    Mac OS X
    Aug 12, 2014 12:56 PM in response to echosierrapj

    I was not referring to any automation by any construal of that term I am familiar with. I'll also apologize because managing a team of developers is going to have to take precedence over microexplaining, I can't turn a thread into unix school. All of the information you are looking for is available widely. Perhaps someone can step in here. As my craftily passive-aggressive father told me a few hundred times  "no one ever explained it to me."

    I'm sure this thread will continue to be of use to many.

  • by echosierrapj,

    echosierrapj echosierrapj Aug 12, 2014 2:17 PM in response to 17thEarl
    Level 1 (0 points)
    Aug 12, 2014 2:17 PM in response to 17thEarl

    My dear Earl, I'm sorry to have extracted such a condescending answer from you. 

     

    I understand that you might not want to turn this thread into a unix school but this is not what I was asking.

     

    By posting such a complex reply to my original simple question you might have wanted to demonstrate how knowledgeable you are.  "Well above the average Bear".  What I see here is a rather pompous ignoramus trying to turn a simple answer into a sophisticated complex answer.

     

    I think that your father's passive-aggressive attitude might have rubbed off on you and it's unfortunate that you air your personal father and son relationship in public like this.

     

    If others can tolerate this kind of attitude, fine with me but I will not bother you again.  Promise.

     

    Thanks for nothing my dear "Earl".

  • by 17thEarl,

    17thEarl 17thEarl Aug 12, 2014 2:23 PM in response to echosierrapj
    Level 1 (14 points)
    Mac OS X
    Aug 12, 2014 2:23 PM in response to echosierrapj

    >By posting such a complex reply to my original simple question you might have wanted to demonstrate how knowledgeable you are.

     

    This is priceless! Thanks for making my day.

  • by BassManBrad,

    BassManBrad BassManBrad Feb 8, 2016 4:42 PM in response to 17thEarl
    Level 1 (0 points)
    Feb 8, 2016 4:42 PM in response to 17thEarl

    Wow! Thanks. Fixed my issue as well.

    B