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HT1338 My MacBook Pro (Retina) Freeze up Randomly

62102 Views 135 Replies Latest reply: Apr 13, 2014 8:47 PM by BillHahn RSS
  • taniaten Calculating status...
    Currently Being Moderated
    Nov 19, 2013 3:08 AM (in response to taniaten)

    Update: a new logic board didn't make any difference, so they removed it and after a whole 7 days testing etc the genius's weren't able to work out what was causing the problem, so they only problem they could find in the logs was with an app called Western Digital (ext hard drive app) which they disabled , and told me that it should be fine now. Since I collected it last night it has has crashed twice ( gone to sleep and then frozen, after I close and open the lid). Back to the genius bar I guess. Except I can't afford to be without my laptop again for so long. 7 days of ****.

  • halcwb Calculating status...
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    Jan 13, 2014 7:28 AM (in response to taniaten)

    I doubt whether this problem can be related to hardware. I have the issue on two brand new Mac Book Pro Retina computers. Either, Apple makes crappy hardware or they make crappy software and maybe they do both. But I am absolutely disgusted with this. This is something that I experienced way back with Windows 95 and before, but never ever after until these.

     

    I had the problem on a new Mac Book (May 2013). When I ran into the issue, I just bought a brand new machine (Dec 2013). I just a complete fresh install of everything. And now the same problem. Once every week(s) the machine suddenly stops, freezes. This is the blue screen issue.

     

    Congratulations Apple you managed to revive the Blue Screen!!!!!

  • KeynotePlayer55 Calculating status...
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    Jan 18, 2014 3:06 PM (in response to halcwb)

    I’ve had my MBP 15" Retina 2.6 16 GB  back to the "Genius Bar" twice now for the dreaded kernel panics. Ran perfectly for about 1 year, I was saying things like "this is the best machine I've ever had"... then the KPs started in sept.  They replaced the logic board twice. The first fix only lasted 3 months, just brought it back again, and they fixed it again. I'm crossing my fingers now, but I HATE feeling like I'm walking on eggshells with this thing.

     

    I really have come to loathe laptops, actually. I prefer my old MacPro 2007 Tower which was and is a tank of a machine. Whisper quiet, fast (6 years ago) and I actually hooked it up again when my MBP was back getting fixed the 2nd time. There are a high percentage of failures with these things.

     

    It is extremely irritating to shell out nearly $3000 for a machine only to receive sub-par performance. I cannot be without my laptop for a week every 3 months. I've spent nearly $15K on Apple products over the past 2 decades, they just seem like they don't care anymore.

     

    Apple, you owe us power users not only an explicit apology but also an explanation of what has gone wrong with the MBP Retina and a clear strategy for making sure such a disastrous expensive product never again lands on the market.

  • halcwb Level 1 Level 1 (0 points)

    @KeynotPlayer55. But did you run the hardware test and did this test show up with any problems indicating hardware failure. Also, the freeze I am experiencing doesn't show any kernel panics. There are just no indications what is going wrong, other than that the whole machine just suddenly freezes. Sound will play for some seconds more after the screen is frozen, but then this stops as well. Connecting from remote to the machine is not possible anymore, the machine is off the grid.

     

    If that is what you're experiencing, I doubt whether replacing the logic board will help. I agree with you on the product quality, I too have spent 1000's of euro's on Apple products, but lately I have a lot of problems, with these notebooks but also with iPhones, none of which I had with the earlier iPhones or notebooks.

  • daath Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 21, 2014 4:18 PM (in response to halcwb)

    Two-three times a week my brand new (bought january 2014) late 2013 Macbook Pro Retina 15" freeze up, and becomes totally unresponsive, forcing me to power it off, then on again. It's INSANELY annoying. My late 2012 Macbook Air never did this - both run Mavericks, almost same software installed.

     

    I have a slight suspicion that it's the Iris Pro graphics (I don't have the discrete nvidia card), but I can't be sure.

  • steven from teck whye Calculating status...
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    Jan 21, 2014 10:47 PM (in response to TheWay200)

    Guys, I had the same problem. Using MacBook Air 15" Retina. Word keep freezing while typing paper with Endnote 7.

     

    Solution: Conflict by Chrome. Mackeeper found many errors with Chrome causing system conflict. I removed Chrome and restart. Problem solved.

     

    Cheers!

  • NicFromOz Level 1 Level 1 (0 points)

    Yes! I found the same thing. I switched back to Safari (and don't even start up Chrome) - haven't had a crash in over a month!

  • Bitomule Calculating status...
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    Jan 23, 2014 1:51 PM (in response to thExplorer)

    I'm having the same problem. Each time my mac needs more power screen is frozen. I can still move mouse and things like skype keep working if I'm in a call.

     

    My mac is more than a year old so I don't want to change the motherboard. Does anyone have a fix for this?

     

    I've tryed using only discrete graphics card but I still get freezes

  • KeynotePlayer55 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 26, 2014 11:04 AM (in response to halcwb)

    Yes, the Genius Bar guy ran hardware tests, which did not show any issues initially so we tried just a clean install of the system. However, the kernel panics kept happening, and it was determined that the graphics card was bad. I have the NVIDIA GeForce GT. If you're not having KPs then we don't have the same problem. 

  • KeynotePlayer55 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 26, 2014 11:06 AM (in response to NicFromOz)

    I see a couple comments about not using Chrome. That's not really an option for me, I really like Chrome and use too many Google products that just run better in Chrome. I don't really think that was causing any of my panics. The Macs or mine.

  • asmetanka Calculating status...

    I have "2012 mid". From the first day I stopped using Chrome for this reason. Several months ago I tried again to use Chrome, but the MacBook again began to freeze.

  • Bitomule Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 26, 2014 11:51 AM (in response to thExplorer)

    I've done a clean mavericks install and it's working fine now. I just have some graphical glitches, like interferences on the screen. I'm not using Chrome, only safari.

  • Shorvath Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 1, 2014 12:13 PM (in response to BillHahn)

    My friend you are a god, i don't know if you will even see this but i was just having the same problem did what you said and my macbook has not crashed since. I LOVE YOU

  • Luc L Calculating status...
    Currently Being Moderated
    Mar 22, 2014 5:57 PM (in response to thExplorer)

    I have been having the same issues as everyone here. The only difference I see is that my freezes have been happening while in Safari. It happens at least once a week and I need to do a hard restart.

     

    I have never owned an Apple machine that has done this as often as this Mid 2012 MBPr.

     

    I may try a clean install of Mavericks if this continues.

  • Michael2087 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 13, 2014 7:17 AM (in response to thExplorer)

    I've experienced the same issues with my Retina Mac Book Pro 13" early 2013. If I used it on a regular basis it freezed once a week during work. The great thing on OSX is, even after a hard reset all the programs and websites that have been opened before the crash get recovered. I'm working with Windows 7 and 8 and I never experienced a freezing issue like this on both systems. Windows is just more reliable than OSX. It's not as polished and some apps do crash, like on the mac, but never ever the whole system. That's why I switched back to a heavy tank of a lenovo thinkpad, because it's solid, reliable and gets the job done very well. Yes and there are other issues: creaking case and cracking hinges. Apple replaced the whole buttom case, top case and display assembly in the course of a full year. Every 3 month an issue appeared and was resolved. My MacBook Pro was 4 times repaired. Now I've a nearly brand new computer, because every thing was replaced, except the logicboard. Hardware quality isn't something where apple is good at as well. I'm really disappointed with the whole apple experience. I thought apple only sells premium hardware, but I've learned my lesson and will never buy an apple computer again.  Only my iPad Air is reliable. Since the last update it isn't even crashing now and then.

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