derKlecks

Q: Massive problem with audio interface

Hi there.

 

I recently bought a brandnew iMac 27" Haswell i7. I encountered problems with my Focusrite Scarlett 18i8 audio interface. These are buzzing, clicking and noise immediately or after 3 minutes or so. I tried everything, re-installed the driveres several times, nothing, really nothing worked.

 

Then I bought an RME Babyface audio interface - and guess what? It's the same problem. I also have a massive sound noise after some minutes or the recording channel in Garage Band drops completely.

 

What is wrong here? I already tried using a different power plug, tried all USB ports, turned off WiFi, HDD sleep mode, etc. Nothing worked.

 

Do you have an idea?

 

I appeciate your help,

Adrian.

iMac (27-inch, Late 2013), OS X Mavericks (10.9)

Posted on Oct 25, 2013 1:29 PM

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Q: Massive problem with audio interface

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  • by Simon Edwards1,

    Simon Edwards1 Simon Edwards1 Jan 25, 2014 6:09 PM in response to BonJamesBon
    Level 1 (0 points)
    Jan 25, 2014 6:09 PM in response to BonJamesBon

    What other issues?

  • by beyondal,

    beyondal beyondal Jan 26, 2014 7:33 AM in response to beyondal
    Level 1 (0 points)
    Jan 26, 2014 7:33 AM in response to beyondal

    Well did the update and it didn't fix my audio whatsover, oké my interface gives me sound but with the crackling and poping noises.

     

     

    It even happens with my normal built-in audio.

     

     

    So unbelevable that not one has had an answer for this.

     

    I know now there going to to do nothing at this whatsoever. Had it with that mentallity

     

    Done with mac, no professionality. Can't even type without my cursor jumping.

     

    Total rip-off!!

  • by CT,

    CT CT Jan 26, 2014 7:37 AM in response to beyondal
    Level 6 (17,882 points)
    Notebooks
    Jan 26, 2014 7:37 AM in response to beyondal

    Can't confirm.

  • by donluau,

    donluau donluau Jan 26, 2014 8:09 AM in response to derKlecks
    Level 1 (0 points)
    Jan 26, 2014 8:09 AM in response to derKlecks

    Hi, I bought last week a 27" Imac 3,5gHz i7 with 3TB fusion drive also, and ran into many problems trying to install a ProTools HD Native system. I wasn't able to record more than 30 seconds before errors popup, even in empty sessions. Then I found this thread, and began testing the Imac in itself; well the computer was unable to play audio even internally (itune, garage band, safari / youtube) without glitches happening every 3 seconds!

     

    Anyway, I juste returned it to the store and change it to a 27" 3.4 GHz i5 with 1TB SATA drive (the 2nd highest Imac available instore) and now everything is running perfectly.

  • by Leaz,

    Leaz Leaz Jan 26, 2014 9:13 AM in response to derKlecks
    Level 1 (0 points)
    Jan 26, 2014 9:13 AM in response to derKlecks

    I am running beta 2 (10.9.2) on my iMac with 3 TB Fusion Drive and have problem with clicks and pops. Before the beta I couldn't even use my Motu Track 16 so the beta versions is helping for sure, but it's not a solution.

     

    Today I was recording with Logic Pro X and observed a few other issues (beside the click and pop errors) that can be interesting to now if you can reproduce as well.

     

    First. When i played piano using Addictive Keys Grand Piano I had pops every time I pressed the sustain pedal. 100% reproducible in my setup.

     

    Second. When I was playing guitar through my Track 16 and was using the Logic Remote app on my iPad 2 Logic crashed when I swapped to another guitar setup using the library browser in the remote app.

     

    These two issues many dosen’t have anything to do with the FD problem, but I just want to mention it, and it would be interesting if you guys have the same problems in your configuration.

     

    Cheers

     

    //Leffe

  • by beyondal,

    beyondal beyondal Jan 26, 2014 9:17 AM in response to CT
    Level 1 (0 points)
    Jan 26, 2014 9:17 AM in response to CT

    I have exactly what Leaz haves, and what can't you confirm?

  • by AlexGowers,

    AlexGowers AlexGowers Jan 26, 2014 11:54 AM in response to beyondal
    Level 1 (0 points)
    Jan 26, 2014 11:54 AM in response to beyondal

    Why are my posts getting deleted here. Wow nice move to **** me off more and totally slate apple and everything currently wrong with how they are handling this issue!

     

    Again none of the betas improve things in fact all introduce new issues whereby the audio latency slips with the pops and clicks. 10.9.0 is best version but apple won't let you install it.

     

    Anyone have an idea about how to go back on a new

    Mbp 2013 haswell to 10.9.0 even if I get a gm2 of it I can't seem to install.

     

    This is not a matter of breaking forum rules it's a matter of pathetic censorship of huge issues that are causing my business massive issues.

  • by Robert Martin 1,

    Robert Martin 1 Robert Martin 1 Jan 26, 2014 12:10 PM in response to AlexGowers
    Level 6 (8,040 points)
    Jan 26, 2014 12:10 PM in response to AlexGowers

    I saw some posts come and go. I figured they somehow linked to the 10.9.2 beta.

     

    Bob

  • by AlexGowers,

    AlexGowers AlexGowers Jan 26, 2014 12:23 PM in response to Robert Martin 1
    Level 1 (0 points)
    Jan 26, 2014 12:23 PM in response to Robert Martin 1

    I merely mentioned how the betas performed with this particular issue. I don't see how that is a offence? I mean I'm looking to help others troubleshoot the issue.

     

    We aren't apples usual ipad owners but creatives using our systems to make a living from our setups. This is not your usual cross section of people. We are tech savvy have access to any version we want and know how to work every bit of hardware we own. A solution is not something that should be moderated!

  • by gasaert,

    gasaert gasaert Jan 26, 2014 1:45 PM in response to derKlecks
    Level 1 (0 points)
    Jan 26, 2014 1:45 PM in response to derKlecks

    I bought a late 2013 27" iMac with a 3TB Fusion drive. I had the same trouble with my Phonic Helix Board 12 Firewire MKII as many people had reported. Clicks, dropouts, just using the device to play sound with the software like iTunes. My problems got completely resolved by splitting the Fusion drive as explained here http://www.macworld.com/article/2015664/how-to-split-up-a-fusion-drive.html and mentioned by some other posters. I have been listening many hours to the radio on iTunes and cannot hear single artifact. I use Cubase for composition, using mainly soft synths and I can report that this now seems to work flawlessly. Today I did a successful recording test, no clicks, no issues. Now I must admit that I found the drive splitting process a bit challenging. I had issues with using my time machine backup as a way to restore my computer after the split. It simply did not work. After wiping the hard drive, the iMac had to boot in Internet Recovery mode which turned out to be Mountain Lion. So this did not recognize my Time Machine backup. In the end, I used Carbon Copy Cloner which did the job perfectly.

     

    I see many people trying Betas with various results, mostly negative. To me, it seems that drive splitting has proven to be a better solution so far though a bit more tricky then simply installing a patch. All this is still very infuriating and all the messing around with this spanking new machines is ridiculous. Years ago, I switched to Apple because I was fed getting phone calls from my wife telling me the PC was broken again. After I bought an Apple I never had a phone call again. It just worked all the time. It was amazing. That image has slowly been tarnished in the light of recent issues.

     

    Hope this helps someone with navigating through the minefield that Apple has created for us. Good luck.

  • by smiz86,

    smiz86 smiz86 Jan 27, 2014 7:56 AM in response to derKlecks
    Level 1 (0 points)
    Jan 27, 2014 7:56 AM in response to derKlecks

    I see someone reported the problem with a standalone SSD, so its not just affecting the Fusion Drives. Does anyone know if this is also a problem with the regular HDD setup? I've only got 2 days left to return my machine. Need to know if changing to the HDD only will fix my problems.

  • by Robert Martin 1,

    Robert Martin 1 Robert Martin 1 Jan 27, 2014 9:15 AM in response to smiz86
    Level 6 (8,040 points)
    Jan 27, 2014 9:15 AM in response to smiz86

    Due to the nature of the problem, it's tough to say whether the person who was reporting problems with the SSD had or did not have USB problems as well. And then there's actual interface compatibility.

     

    So, no hard or fast answers here... Wish it were clearer cut. Heck, I wish it were fixed!

     

    Bob

  • by smiz86,

    smiz86 smiz86 Jan 27, 2014 9:20 AM in response to derKlecks
    Level 1 (0 points)
    Jan 27, 2014 9:20 AM in response to derKlecks

    Other than talking to people on the Apple help-line (when I called they were about as much use a c**k-flavored lollipop), has anyone taken their machine into an Apple Store to get the so-called Genii to look at it, at least they could compare then and there with HDD/SSD/FDs to see if the problem is persistant across the machines. I cannot believe it is a USB error as all my other peripherals work just fine in all the USB ports.

  • by ges8ges,

    ges8ges ges8ges Jan 27, 2014 9:23 AM in response to smiz86
    Level 1 (0 points)
    Jan 27, 2014 9:23 AM in response to smiz86

    I wouldn't rule out USB as a source of the problem.  When I tried connecting a USB 3 audio interface it was pure garbage.  My old USB 2 UA-25 EX works pretty well, with just an occasional glitch, and I have the Fusion Drive issue, too.

    smiz86 wrote:

     

    Other than talking to people on the Apple help-line (when I called they were about as much use a c**k-flavored lollipop), has anyone taken their machine into an Apple Store to get the so-called Genii to look at it, at least they could compare then and there with HDD/SSD/FDs to see if the problem is persistant across the machines. I cannot believe it is a USB error as all my other peripherals work just fine in all the USB ports.

  • by Paul1808,

    Paul1808 Paul1808 Jan 27, 2014 9:32 AM in response to ges8ges
    Level 1 (0 points)
    Jan 27, 2014 9:32 AM in response to ges8ges

    There are two seperate issues - and this has been one of the factors complicating things. First is with the Fusion Drive, and second is with the USB 3 interface on Haswell macs. I took back me Haswell iMac with a 3TB FD and swapped it for a Macbook Pro with a 1TB SSD. I had the same issues. I have now exchanged that back to the original iMac I purchased. By installing the first 9.2 beta and also the updated firmware for my Duet iOS, the issues are practically eliminated. Looking forward to the official 9.2 because I think that will finally bring an end to all this nonsense. I reallt feel for you guys who have to make a living with this.

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