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All replies
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Helpful answers
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Nov 8, 2013 4:21 PM in response to J.Patrickby Drew Reece,All the usual caveats apply, backup before you modify the system, delete the items (or move them to another disk or folder if you are worried about deleting the wrong thing) but ensure the originals are gone or updated.
Use the Finders "Go menu > Go to Folder…" to open the hidden ~/Library (your users library).
Reboot for the system changes to take effect.
There is a quick test for you, considering how much 3rd party stuff you have running. Safe mode, http://support.apple.com/kb/HT1455 . If that is much more usable it is because of all the crap that is set to run on login & at the system level. Safe boot will make some things not work, because it disables some core extensions - that is normal.
You have CleanMyMac installed, which has a bad reputation for deleting system files & generally using up the system resources with necessary tasks.
See some of the CleanMyMac threads for info on removal & whether you need it.
https://discussions.apple.com/message/23541217#23541217
https://discussions.apple.com/message/22738441#22738441
http://macpaw.com/support/cleanmymac/knowledgebase/how-to-uninstall-cleanmymac-2
It's also worth checking if LogitechControlCenter is up to date, I think other uses have said it is incompatible with 10.9
https://discussions.apple.com/message/23703820?ac_cid=tw123456#23703820
J.Patrick wrote:
Kernel Extensions:
com.Logitech.ControlCenter.HID
Launch Daemons:
[loaded] com.adobe.fpsaud.plist
[loaded] com.freemacsoft.appcleanerdaemon.plist
[loaded] com.macpaw.CleanMyMac2.Agent.plist
[loaded] com.quark.quarkupdate.plist
Launch Agents:
[loaded] com.Logitech.Control Center.Daemon.plist
[loaded] com.quark.quarkupdate.agent.plist
User Launch Agents:
[loaded] com.adobe.ARM.[...].plist
[loaded]com.leadertech.PowerRegister.LGT2.c59807af95d106639fca8f10676ced62.plist
[not loaded] com.macpaw.CleanMyMac.helperTool.plist
[not loaded] com.macpaw.CleanMyMac.trashSizeWatcher.plist
[not loaded] com.macpaw.CleanMyMac.volumeWatcher.plist
[loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist
[not loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist
[loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist
[loaded] ws.agile.1PasswordAgent.plist
User Login Items:
Mail
Dropbox
3rd Party Preference Panes:
Flash Player
Flip4Mac WMV
Growl
Logitech Control Center
Perian
Quark Update Preferences
Internet Plug-ins:
AdobePDFViewer.plugin
AdobePDFViewerNPAPI.plugin
CouponPrinter-FireFox_v2.plugin
Default Browser.plugin
Flash Player.plugin
FlashPlayer-10.6.plugin
Flip4Mac WMV Plugin.plugin
iPhotoPhotocast.plugin
JavaAppletPlugin.plugin
QuickTime Plugin.plugin
Silverlight.plugin
Yahoo! Installer 3.plugin
User Internet Plug-ins:
Move-Media-Player.plugin
Yahoo! Installer 3.plugin
Kernel Extensions:
Inside /Library/Extensions/
These also load third party code, but they insert it into the 'core' of the OS. These can be safe, however you must ensure the related tools or apps are up to date, otherwise the system is basically built upon quicksand. Remove them all & see if the OS works better.
Launchd jobs: several types
LaunchAgents - Stored in /Library/LaunchAgents
LaunchDaemons - Stored in /Library/LaunchDaemons
User LaunchAgents - Stored in ~/Library/LaunchAgents
These are all background jobs, they are not necessarily bad, but if they are loading old code it could be doing untold damage to the performance & stability of the entire OS. Focus on the System level jobs (the ones inside /Library - the system level) also look at 'failed' jobs.
EtreCheck gives a status on launchd jobs…
[loaded] - a running job
[not loaded] - jobs that are set not to run, basically harmless, remove them unless you plan to use the associated software (if it is up to date)
[failed] - jobs in a crashed or unknown state, it could be forking processes or using all the system resources, remove these.
User login items:
Applications and helpers that are managed inside 'Systems Preferences > Users and groups > Login Items tab'.
These are loaded at the 'User level', consider removing all of them whilst you troubleshoot. When you decide to re-add them ensure the software is up to date.
3rd Party Preference Panes: & Internet Plug-ins:
/Library/PreferencePanes/ and ~/Library/PreferencePanes/
/Library/Internet Plug-Ins/ and ~/Library/Internet Plug-Ins/
Once again these items all must be up to date, or remove them from your system. If the prefpanes manage additional software use the uninstaller or see the developers site for uninstall instructions.
Read the list of Internet plug-ins carefully, there are often duplicate Flash player versions that won't help stability, it's just wasted space too.
Don't forget to also update Safari's extensions in it's preferences (if you have any).
Re-run EtreCheck to see if any items are still running, some apps will re-establish the background jobs when opened (hence the need to update or remove).
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Nov 9, 2013 7:08 AM in response to Drew Reeceby J.Patrick,Well Logitech Control Center was one of the problems. Logitech just issued an update to version 3.9
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Nov 9, 2013 8:33 AM in response to J.Patrickby John Galt,Edit: Due to an annoying forum bug I did not see recent responses until posting this one. You can disregard it.
Message was edited by: John Galt
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Nov 11, 2013 2:51 AM in response to Drew Reeceby BelfastBadger,I had the same issues and uninstalling the Westerdern Digital Smartware software seems to have done the trick, and dramatically sped up the Mac also. It wasn't set up for RAID (as far as I know) and I was using one partition as a Time Machine drive and another for backing up a NAS drive.
Also found that the WD Smartware unistaller already installed did not work, but downloaded another from the WD site which did work: http://support.wdc.com/product/download.asp?groupid=119&sid=214&lang=en
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Jan 27, 2014 12:39 PM in response to BelfastBadgerby Kenneth Lu,I had a similar problem, where logging out would give me a gray screen with just my arrow cursor, but I didn't have the Western Digital drivers installed. This thread was still helpful, though. I used EtreChecker and found out I had to delete /System/Library/Extensions/ElmediaPlayer.kext which I didn't even know I had. More details here: https://discussions.apple.com/message/24661754#24661754
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Jan 27, 2014 1:36 PM in response to Kenneth Luby Kenneth Lu,Er.. Oops I go back on my previous comment.
After more testing, I discovered that ElmediaPlayer was NOT the culprit. Rather, it was this sequence of steps:
1. Install Soundflower
2. Move /Applications/Soundflower into a different folder (e.g. subfolder)
THAT is the true cause of my problem. I didn't notice it before because right after re-installing Soundflower, I hadn't moved the folder yet. So appologies to ElmediaPlayer for my false accusation.
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Jan 27, 2014 1:55 PM in response to Kenneth Luby Drew Reece,I don't know what difference moving the app will make but Soundflower has a kernel extension. Re run EtreCheck to see it. If you don't need it remove it via the uninstaller that is inside the download dmg.
It's possible Soundflower is conflicting with something else if you need to move the app to make the Mac stable.
It's a 'sound extension', so I'd check all apps that may use it are up to date.
I'd also suggest a boot into safe mode to rebuild kernel extensions between tests (hold shift @ boot, then reboot at the login window to enter a normal boot).
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Jan 27, 2014 2:04 PM in response to Drew Reeceby Kenneth Lu,Drew, Yes I know. That's why I was looking into it in the first place. But if I leave the Soundflower directory in /Applications/ it works fine, so I'm happy. I suspect the Soundflower kernel extension code simply has /Applications/Soundflower hard-coded so it breaks when you move the folder. (This doesn't surprise me, because its uninstaller is just a list of commands that includes removing a hard-coded /Applications/Soundflower folder, so there's probably other hard-coding in there...)
I did in fact run EtreCheck and found my list of kernel extensions. That's how I decided what to try uninstalling. I uninstalled ElmediaPlayer, Soundflower, and ControllerMate and found that the problem went away. I re-installed Soundflower and ControllerMate, and the problem was still gone, so I deduced that it was ElmediaPlayer. But then I moved the Soundflower folder, and the problem returned, so I realized the problem was actually with moving the Soundflower folder and not with ElmediaPlayer.
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Jan 27, 2014 3:10 PM in response to FlameLegendby FlameLegend,Just wanted to share my resolution to the problem. I reinstalled Mavericks and the gray screen stopped! :)
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May 28, 2014 1:57 PM in response to FlameLegendby thearrow,I am having the exact same isseus but i have almost nothing installed. I have noticed it seems to strike newer EFI makes than older. My Imac 2011 for instance lighting fast log out shutdown etc. This is what seems to be the common demoninator. I am open to ideas
EtreCheck version: 1.9.11 (43) - report generated May 28, 2014 at 3:53:00 PM CDT
Hardware Information:
MacBook Pro (Retina, Mid 2012)
MacBook Pro - model: MacBookPro10,1
1 2.3 GHz Intel Core i7 CPU: 4 cores
8 GB RAM
Video Information:
Intel HD Graphics 4000 - VRAM: (null)
NVIDIA GeForce GT 650M - VRAM: 1024 MB
System Software:
OS X 10.9.3 (13D65) - Uptime: 0 days 0:6:20
Disk Information:
APPLE SSD SM256E disk0 : (251 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 250.14 GB (204.56 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information:
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Gatekeeper:
Anywhere
Launch Daemons:
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
User Login Items:
None
Internet Plug-ins:
SharePointBrowserPlugin: Version: 14.1.0 Support
FlashPlayer-10.6: Version: 13.0.0.214 - SDK 10.6 Support
Flash Player: Version: 13.0.0.214 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
Default Browser: Version: 537 - SDK 10.9
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
3rd Party Preference Panes:
Flash Player Support
Time Machine:
Time Machine not configured!
Top Processes by CPU:
12% WindowServer
3% Dock
2% hidd
1% fontd
1% SystemUIServer
Top Processes by Memory:
197 MB Safari
106 MB Dock
92 MB com.apple.WebKit.WebContent
90 MB mds_stores
66 MB WindowServer
Virtual Memory Information:
4.99 GB Free RAM
1.91 GB Active RAM
235 MB Inactive RAM
884 MB Wired RAM
345 MB Page-ins
0 B Page-outs
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May 28, 2014 4:45 PM in response to thearrowby Drew Reece,Can you try the reinstall like FlameLegend? The installer has the default option to 'Reinstall Mavericks' that will cause it to overwrite the system files. It should leave your user accounts & applications in place (you may need to re-apply software updates).
Obviously the Mac should be fully backed up before you begin something so drastic, but it may help?
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May 28, 2014 4:55 PM in response to thearrowby FlameLegend,I recommend doing as Drew suggested. Also here's a link to the combo update to get you back up-to-date: support.apple.com/kb/DL1746 (Install this after you reinstall Mavericks)