HT203345: iTunes: Downloading iTunes for Windows using Internet Explorer

Learn about iTunes: Downloading iTunes for Windows using Internet Explorer
trilobyte8
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Q: trying to down load I Tunes 11.1.4, but get an error 7, wndows error 126, MSVCR80.dll, tried re install, kind of stuck, thanks

I am trying to down load I Tunes 11.1.4, but get error 7, windows error 126, MSVCR80.dll, i tried re install, any ideas?

Windows 7

Posted on Jan 27, 2014 3:09 PM

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trilobyte8

Q: trying to down load I Tunes 11.1.4, but get an error 7, wndows error 126, MSVCR80.dll, tried re install, kind of stuck, thanks

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  • by sheila_m.,

    sheila_m. sheila_m. Jan 29, 2014 2:19 PM in response to trilobyte8
    Community Specialists
    Jan 29, 2014 2:19 PM in response to trilobyte8

    Hello trilobyte8,

     

    Thank you for the details of the issue you are experiencing with installing the latest iTunes update.  I recommend following the steps below:

     

    Resolution

    Follow these steps to resolve the issue:

    Check for .dll files

    1. Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
    2. If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
    3. Reboot your computer.
      Note: Depending on your operating system, you may only have one of the listed paths.

    Uninstall and reinstall iTunes

    1. Uninstall iTunes and all of its related components.
    2. Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
    3. Re-download and reinstall iTunes 11.1.4.

     

    I understand that you have already uninstalled iTunes, but when you get to this step, it is important to uninstall iTunes and the related components in the order listed in the link for that step.  You can find the full article here:

     

    iTunes 11.1.4 for Windows: Unable to install or open

    http://support.apple.com/kb/TS5376

     

    Thank you for using Apple Support Communities.

     

    Best,

    Sheila M.