djeanne

Q: Apple Mobile Device failed to start

When I install itunes, I get the following error message: service 'Apple Mobile Device' (Apple Mobile Device) failed to start.  Verify that you have sufficient privleges to start system services.  Any ideas what to try?

itunes, Windows Vista

Posted on Oct 16, 2012 7:31 PM

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Q: Apple Mobile Device failed to start

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  • by shemtina,Helpful

    shemtina shemtina Jan 26, 2014 10:34 PM in response to deggie
    Level 1 (5 points)
    Jan 26, 2014 10:34 PM in response to deggie

    Doesn't work.

  • by dkarnes,

    dkarnes dkarnes Jan 27, 2014 7:29 AM in response to djeanne
    Level 1 (0 points)
    Jan 27, 2014 7:29 AM in response to djeanne

    http://pcsupport.about.com/od/findbyerrormessage/a/msvcr80-dll-not-found-missing -error.htm

     

    The option "just for iTunes" worked for me (uninstall everything, reinstall iTunes)

  • by SD2001,

    SD2001 SD2001 Jan 27, 2014 8:10 AM in response to djeanne
    Level 1 (0 points)
    Jan 27, 2014 8:10 AM in response to djeanne

    What worked, was to uninstall iTunes and some Apple support software (Apple Mobile Device, Bonjour, and a couple other files in addition to the iTunes file. 

     

    Use UNINSTALL from the Control Panel!

     

    Reboot/Restart

     

    Do a FULL download of iTunes (if you don't have a copy of a download already on your computer), then find the download file.

     

    Then right click and  "RUN as Administrator"

     

    It worked for me.

  • by CyberPFalcon,Helpful

    CyberPFalcon CyberPFalcon Jan 27, 2014 4:27 PM in response to djeanne
    Level 1 (5 points)
    Jan 27, 2014 4:27 PM in response to djeanne

    Hi everyone,

     

    I just ran into this problem myself, and with a combination of suggestions from this post and other tinkering, I was able to solve my version of the problem, so I'll just add this here, in case somebody has the same thing.

     

    • First, I went to Control Panel -> Programs and Features, and then I uninstalled everything that had Apple on it.
    • However, Apple Mobile Device Support was refusing to uninstall for some reason.
    • So then I went to "C:\Program Files (x86)\Common Files\" and deleted the Apple folder (you may want to leave it in the Recycle Bin, or back it up, or something first, just in case you need this back).
    • Then, I used the latest version of the iTunes installer that I just downloaded, ran the install, and now it seems that it installed properly. At the very least, I can open up iTunes, browse, and play my music.

     

    This problem first occured for me when the Apple Update thing failed to update iTunes properly, so maybe some files were misplaced?

     

    Anyways, hope that helps somebody.

  • by JakeyWakey68,Helpful

    JakeyWakey68 JakeyWakey68 Jan 28, 2014 10:47 AM in response to CyberPFalcon
    Level 1 (5 points)
    Jan 28, 2014 10:47 AM in response to CyberPFalcon

    This is the solution everyone. Ive just done it!!!! Listen to what they have to say and follow the steps and it will work perfectly will all your music still on there

  • by tvb395,Helpful

    tvb395 tvb395 Jan 28, 2014 11:14 AM in response to djeanne
    Level 1 (5 points)
    Jan 28, 2014 11:14 AM in response to djeanne

    I am having the same problem as everyone else with the latest iTunes update.  After I got the failed to start/privileges error I tried starting the "Apple Mobile Device" service manually and got the following message:  "Windows could not start the Apple Mobile Device service on Local Computer.  Error 1053:  The service did not respond to the start or control request in a timely fashion."  The message pops up as soon as I hit Start.  I have NEVER had a problem with iTunes updates before.

  • by Sami2601,

    Sami2601 Sami2601 Jan 28, 2014 12:10 PM in response to tvb395
    Level 1 (0 points)
    Jan 28, 2014 12:10 PM in response to tvb395

    This updating to iTunes 11.1.4 has been the most frustrating experience !!! Since last Saturday me and my Windows 7 64 bit have been in total confusion, thanks to the error in starting the Mobile Device Service when trying to install the update. Finally today I did the following, and the installation was successful:

    Remove all Apple apps from the control panel uninstallation feature. Then, go to file manager and check the Properties of your Program Files (x86) folder. If you see the tick on "read only", remove it and the Apply. It takes a while to apply the change, and you may have to select "Ignore All" for certain files/folders. Once applied, go and run the itunes installation file with admin rights. And it all works ! At least it finally then worked for me.

  • by Xtradev,

    Xtradev Xtradev Jan 29, 2014 9:40 AM in response to furrymutts
    Level 1 (0 points)
    Jan 29, 2014 9:40 AM in response to furrymutts

    I found that if I went to control panel, programs and servies and uninstalled all apple products, restarted my computer and then reinstalled itunes, it all worked out.

    Hope this helps!

  • by Johnny167,

    Johnny167 Johnny167 Jan 30, 2014 3:54 AM in response to djeanne
    Level 1 (0 points)
    Jan 30, 2014 3:54 AM in response to djeanne

    Use the Control Panel to uninstall iTunes and related software components in the following order and restart your computer:

    1. iTunes
    2. Apple Software Update
    3. Apple Mobile Device Support
    4. Bonjour
    5. Apple Application Support (iTunes 9 or later)

    Important: Uninstalling these components in a different order or only uninstalling some of these components may have unintended effects.

    This should work

  • by APLUSR ,

    APLUSR APLUSR Jan 30, 2014 4:57 PM in response to CyberPFalcon
    Level 1 (0 points)
    Jan 30, 2014 4:57 PM in response to CyberPFalcon

    That worked like a charm!  Thanks for the help!

  • by topsail1,

    topsail1 topsail1 Jan 30, 2014 5:50 PM in response to Johnny167
    Level 1 (0 points)
    Jan 30, 2014 5:50 PM in response to Johnny167

    Thank you so much!  It worked

  • by TheSlash_07,

    TheSlash_07 TheSlash_07 Jan 31, 2014 6:26 AM in response to duongnn
    Level 1 (0 points)
    Jan 31, 2014 6:26 AM in response to duongnn

    It worked for me. Thank you. I did not have to remove files in the Common files folder. There are some Icloud Desktop componnents there as well. However, it worked like a charm.

  • by TheSlash_07,

    TheSlash_07 TheSlash_07 Jan 31, 2014 6:32 AM in response to duongnn
    Level 1 (0 points)
    Jan 31, 2014 6:32 AM in response to duongnn

    Re: Apple Mobile Device failed to start

       May 22, 2013 7:18 PM    (in response to deggie)    

    I got the same issue (with Windows 7 64-bit, iTunes 11) when installing iTunes.

     

    I re-download iTunes from Apple. Then I follow the link http://support.apple.com/kb/HT1923 to completely remove previous (and unsuccesfully) installation of iTunes (note on the order of removing software and we may have to manually remove all directories if they are not removed by Windows' Uninstall program feature). Then I reboot Windows and reinstall iTunes (the newly downloaded file). Note, I right click it and "Run as administrator". It works with me.

     

    ******************************************

    It worked for me. Thank you. I did not have to remove files in the Common files folder. There are some Icloud Desktop componnents there as well. However, it worked like a charm.

  • by limey53,

    limey53 limey53 Jan 31, 2014 9:27 AM in response to djeanne
    Level 1 (0 points)
    Jan 31, 2014 9:27 AM in response to djeanne

    Exact same problem. First I got MSVCR80 error-so uninstalled iTunes and when I tried to re-install I get the Mobile Device 'failed to start. No idea what to do

  • by alisa114,

    alisa114 alisa114 Feb 1, 2014 9:48 AM in response to Xtradev
    Level 1 (0 points)
    Feb 1, 2014 9:48 AM in response to Xtradev

    I just did the same - uninstall everything "Apple" and download iTunes again -- it works perfectly. Thank goodness I read the comments here and didn't spend too much getting to the solution!

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