Q: ANY ONE KNOW WHAT IS ERROR 3 IN ITUNES WHEN I TRY TO RESTORE IPHONE 5 TO IOS 7 IT STUCKS IN THE END AND AFTER 30 MIN THIS COME OUT "UNKNOWN ERROR 3" CAN SOME ONE HELP ME PLZ

Here it is kennethyoung and really many many tks!

I really hope is solveable, because my ipad 3 was working BEFORE Os7 update,,,

So is definitively a SW problem. Is really UNBELIVABLE that a SW update (a LEGITIMATE ONE) can damage an ipad at this level.

iPad Updater Logs:

https://dl.dropboxusercontent.com/u/366041/temp/iPad%20Updater%20Logs.zip

Im really upset, desperate and out of warranty,

C'mon apple an iPad is not just a toy for lot of people

Hi franzfume,

Thanks! You sent me exactly what I asked for. I've forwarded the directory of log files to the right person. Hang in there. I know how frustrating it is.

An Apple dealer has asked me for 350 euros just to swap my ipad. Broked by a sw update!

Maybe can be a "self destroyng programmed" behaviour?

It happen just in some "old" device of course alredy out of warranty.

And Apple solution is a "payed" swap.

8(

Strange...

Hi Kennethyoung,

I have an iPad 3 (30 pin model) and also tried everything on this thread with no luck, here is a link to my iPad Updater Logs.  I hope there is a solution soon, I called apple and since I am out of warranty they said it would cost $300 for a replacement.

https://drive.google.com/file/d/0B9xo00c3LmJ4dzZDa0dtLXRBUVk/edit?usp=sharing

I have 2 iphone 5. one stuck on error 3.. the other one is error 2001.. happened just after I update to ios 7..

I think there are problems with some of the unit sold by aple and they are afraid to recall those units as it maybe a big impact on their sales or maybe they are in financial decline that is why they want us to pay for the replacement. just my thought as no one in their upport seems to help us for free.

Hi reigoc,

Thank you. I've downloaded and forwarded the files to the right person. The issue is being reviewed. Hang in there!

Hi Taskytoy,

Can you please send me the log files located as described below please that showed the Error (3) issue?

The log files I am looking for is in the following location on your Mac;

~/Library/Logs/iPad Updater Logs  (if your Error 3 was on an iPad)

~/Library/Logs/iPhone Updater Logs  (if your Error 3 was on an iPhone)

(I'm not sure exactly where the equivalent location is on a PC. Perhaps a PC person can share this info).

There may be a number of files within that folder. Best thing is to "Zip/Compress" up the entire folder and post a link here to an online folder that can be accessed, such as DropBox or Gdrive.

To Zip/Compress the folder, select the folder name and then right click/two finger click to bring up a pop up menu. About halfway down you will see "Compress iPad/iPhone Updater Logs". Select and follow instructions.

Use the "Insert Link" icon in the "Add Reply" editor to add a link to the external source where you saved this file.

Alternately you can cut and paste the log file in a new Reply in this thread.

Thanks!

Any idea about the timing?

Just because I have an expensive gadget collecting dust---

tks

I am having the same problem.  the end of the log looks like this

[19:09:07.0233] update_baseband: requesting baseband firmware data

[19:09:07.0233] update_baseband: received data from host (120521 bytes)

[19:09:07.0233] update_baseband: performing next update stage

[19:09:07.0233] bbupdater: BEGIN: Perform stage at first

[19:09:07.0233] bbupdater:     Loading...

[19:09:07.0233] bbupdater:     0x4001a100 of 0x4003d55c (18 percent)

[19:09:07.0233] bbupdater:     0x40022200 of 0x4003d55c (37 percent)

[19:09:07.0233] bbupdater:     0x4002a300 of 0x4003d55c (55 percent)

[19:09:07.0233] bbupdater:     0x40032400 of 0x4003d55c (74 percent)

[19:09:07.0233] bbupdater:     0x4003a500 of 0x4003d55c (93 percent)

[19:09:07.0233] bbupdater:     0x4003d55c of 0x4003d55c (100 percent)

[19:09:07.0233] bbupdater:

[19:09:07.0233] bbupdater:     Launching...bbupdater:     OK

[19:09:07.0233] bbupdater: END: Perform stage at first

[19:09:07.0233] send_bbupdate_status: sending baseband update status to host

[19:09:07.0233] update_baseband: querying baseband info

[19:09:07.0233] bbupdater: BEGIN: Querying info at stage second

[19:09:07.0233] bbupdater:     BEGIN: Preparing Second stage

[19:09:07.0233] bbupdater:         Creating transport, attempts remaining 0...bbupdater:         OK

[19:09:07.0233] bbupdater:         Baseband VendorID [0x5C6] ProductID [0x9008]

[19:09:07.0233] bbupdater:     END: Preparing Second stage

[19:09:07.0233] bbupdater:     Saying Hello...000352.829661 AppleUSBOHCIPort@3100000::resetAndCreateDevice: failed to address device (0xe00002ed), disabling port

[19:09:07.0233] bbupdater:     FAILED(kBBUReturnIOError)

[19:09:07.0233] bbupdater: END(kBBUReturnIOError): Querying info at stage second

[19:09:07.0233] send_bbupdate_status: sending baseband update status to host

[19:09:07.0233] update_baseband: bbupdater error: The operation couldn\U2019t be completed. (BBUpdater error 3 - Failed creating a communication transport to baseband.)

[19:09:07.0233] 0: RamrodErrorDomain/3ec: update_baseband: failed querying baseband info

[19:09:07.0233] 1: BBUpdater/3: Failed creating a communication transport to baseband.

[19:09:07.0233] unable to convert ramrod error 1004

[19:09:07.0233]

[19:09:07.0233] ==== end of device restore output ====

[19:09:07.0291] AMRAuthInstallDeletePersonalizedBundle

[19:09:07.0319] Restore completed, status:3

[19:09:07.0319] Failure Description:

[19:09:07.0319] Depth:0 Error:AMRestorePerformRestoreModeRestoreWithError failed with error: -1

[19:09:07.0319]    Depth:1 Error:The operation couldn’t be completed. (AMRestoreErrorDomain error -1 - Failed to handle message type StatusMsg)

[19:09:07.0319]       Depth:2 Error:The operation couldn’t be completed. (AMRestoreErrorDomain error -1 - failed to update device firmware)

[19:09:07.0319]          Depth:3 Error:The operation couldn’t be completed. (AMRestoreErrorDomain error -1 - ramrod firmware update failed)

[19:09:07.0319]             Depth:4 Error:The operation couldn’t be completed. (RamrodErrorDomain error 1004 - update_baseband: failed querying baseband info)

[19:09:07.0319]                Depth:5 Error:The operation couldn’t be completed. (BBUpdater error 3 - Failed creating a communication transport to baseband.

Here are the logs:

https://dl.dropboxusercontent.com/u/11203348/Steve43035.Ipad.Updater.Log.7z

Hope you can help.

Steve

Hi Kenneth,

Here's the link of the logs

https://www.dropbox.com/s/urvr3tyn0wk2m79/iPhone%20Updater%20Logs.zip

tnx

Someone has an idea about the number of user impacted in this error 3 problem?

Same story here. 4S cell signal stuck in 'Searching..'. mode. Tried upgrade to iOS7 and got Error3 (see some logging entries below). Made an appointment with Genius Bar and was told most likely the logic board is bad and recommended to replace for $199. Went home, tried freezer method with no luck. Don't believe I can try downgrading to iOS 6 since I didn't write down original serial number. So the plan is to go back this weekend for a replacement.

The funny thing is that even though I only had this phone for less than a year, yet it's out of factory warranty since it is a replacement *itself* due to faulty hardware from the original phone. I was told warranty for replacement phones are 3 months only. So basically, you get punished for being sold a faulty phone at the first place. Apple store agrees the logic doesn't make sense but there is nothing they can do.

[18:51:50.4134] bbupdater: END(kBBUReturnIOError): Perform stage at second

[18:51:50.4134] send_bbupdate_status: sending baseband update status to host

[18:51:50.4134] update_baseband: bbupdater error: The operation couldn\U2019t be completed. (BBUpdater error 3 - Modem returned to download mode)

[18:51:50.4134] 0: RamrodErrorDomain/3ec: update_baseband: failed to perform next stage

[18:51:50.4134] 1: BBUpdater/3: Modem returned to download mode

[18:51:50.4134] unable to convert ramrod error 1004

[18:51:50.4134] restore failed with CFError:

[18:51:50.4134] 0: AMRestoreErrorDomain/ffffffff: failed to update device firmware

[18:51:50.4134] 1: AMRestoreErrorDomain/ffffffff: ramrod firmware update failed

[18:51:50.4134] 2: RamrodErrorDomain/3ec: update_baseband: failed to perform next stage

[18:51:50.4134] 3: BBUpdater/3: Modem returned to download mode

Thanks a lot it worked! I put Iphone in the fridge (not freezer) for about 3 hours and straight to restore and it worked!

Hi pavlovsd.

You are welcome! Glad one of our solutions got you back up and running!

Hi jmliva

You appear to have a unit that cold temp alone may not work around this issue. However as a last shot you might want to try leaving the 4s in the freezer while you start the Restore process. This has worked for some devices that failed to Restore after being pulled out of the freezer and then Restore attempted. This is because the Flash cells warm up very quickly and even a few degrees can make the difference in a Error (3)  vs a successful Restore. You do need to be able to get your computer next to the freezer to try this which is easy with a laptop but not so much with a desktop.