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iPhone 5 shuts down with plenty of battery life left

74016 Views 143 Replies Latest reply: Apr 12, 2014 9:01 AM by Chris CA RSS Branched to a new discussion.
  • Laucian Nailor Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 19, 2014 11:37 PM (in response to jdojao)

    I'm completely in agreement here. Despite talk of calibration and ios7, I'm convinced my issue is hardware which occurred with the phone at about 13 months old.

    I've gone down the whole 'fully restore and reset' route twice and this has made no difference. The fact is for 12 months I used a golf gps app to track distances to greens and scores for a party of 3. A full round is about 4 hours and from a full charge it never switched off and there was charge left for txt's & calls afterwards as well as catching up on sports results.

    From a full charge now, the phone powers off after 10 to 14 holes, 2 to 3 hours. This is not software miscalculating %battery life, it's significantly reduced battery capacity.

     

    I'll try the self-replacement too.

  • gc12gladiator Level 1 Level 1 (0 points)

    Following your advice, I ordered a replacement battery kit thru Ifixit. It comes with the spare battery and all the necessary tools. Their website has also all the step by step procedure plus video in order to correctly achieve the task. I'll keep you all informed once it's done!

  • sb278 Level 1 Level 1 (0 points)

    I am having the same issuew with my iPhone5 and IOS 7.  I should have replaced the battery while it was under the warranty.  Sadly, I fear that the iPhone and iPad are going downhill as far as usage is concerned.  I wish Apple would try to compete with Adnroid by making their product better, but they must think that they have a great product and there is no need to address issues such as fast battery drain.   I guess they are looking at making more profits if people have to pay to replace their battery after the warranty is up.

  • TTIndy Calculating status...

    I got my iPhone 5 when released and started having problems in Nov 2013 with randomly shutting down while the display showed plenty of battery left (30%-60%).  The first time the phone shut down, I was running in cold weather (about 20 degrees) with a full charge and using a GPS running app.  The phone shut down while running and wouldn't power on until plugged in.  Then it happened three times in January.  The first two times I was out running in 40+ degree weather, using a running app.  It was REALLY frustrating trying to run with plenty of battery and having my phone die in the middle of it.  The latest time was last night, I had over 30% battery and took a photo...indoors.  The phone shut down and wouldn't power up until plugged in.  Of course, each time I plug it back in, it powers on and shows plenty of battery.  I took my phone to the Apple store and they tested my battery.  They said the battery was still in the "normal" range.  They did a software reset, but then I had the employee check the crash log and he saw springboard crashes.  He said I might have to erase and re-install IOS.  This is frustrating...never had this problem with my iPhone 4....I worry that I will be at work out in the cold and the phone will just die randomly - unacceptable.  I planned on upgrading when the 6 comes out, but now I don't know if I'll stick with Apple...

  • Doofus1 Calculating status...

    I have had this problem for a couple of months now, specifically with my 5 it shuts down when I take pictures with less than 50% battery showing. None of the resets and recalibrations has worked. I believe the problem is a software/hardware combination one. Most phones seem to start failing around 13 months old, in fact around the 500 full charge battery life that Apple quote! So it is probable that our batteries are on their way out which is unacceptable for a phone costing so much. The problem is then made worse when the phones are used in cold conditions, nearly all batteries have reduced life when cold and sometimes they can be revigorated by warming them. Not so with the iPhone 5! This series of events then seems to upset the internal battery meter which some find they can reset successfully while others, like me, cannot. The reason that the camera seems to be the antagonist in all of this is because it is a high draw app, the battery surge required is just enough to tip the battery into failing due to power loss; other high draw apps (running, golf etc) have the same effect.

     

    The problem is a design fault. No item costing this much should have a built in obsolescence of just over a year in normal use, less for high users and more for infrequent users, especially when most of our contracts are for 24 months! Apple has a legal duty under the Sale of Goods Act to supply goods that are 'fit for purpose'. The iPhone is clearly not; alternatively it should only come on a 12 month contract. We can bleat on forums like this all we want but what we should do is bombard Apple with complaints, make them public and involve Trading Standards, TV's Watchdog programme etc. Once Apple realise that they cannot keep fobbing off and robbing customers the price of a new battery when it is their fault anyway, maybe then they will start providing products as good as they once were. But please, don't use your energy here other than to like this post and show extent of the problem, step up your complaint to Trading Standards and let's 'out' Apple for their appalling handling of this widespread problem!

  • jdojao Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 28, 2014 9:46 AM (in response to Doofus1)

    I agree Apple has really drop the ball on this. I would suggest to replace the battery, but dont give apple the 80 dollar charge to replace the battery. I would suggest buying the battery and tools from amazon. I bought the replacement battery for 7 dollars and the tool kit for 6 bucks. There are several videos posted on youtube that show you how to replace the battery. There are a total of 4 screws and it look me less than 10 minutes to replace the battery. Since replacing the battery I had no more battery issues on a that is only 18 months old. It cost me less than 15 dollars. I believe this is just another way for apple to make money on whether you pay 100 dollars for the extended warrenty where their cost to replace the battery is probably less than 6 dollars or you pay the 80 dollars to have them rip you off. Either way apple is making their money.  My next phone will be a samsung.

  • jdojao Level 1 Level 1 (0 points)

    Wow guy must been playing candy crush. The 7 dollar battery I bought from amazon was the exact same battery that came out. Same manufacturer. I installed the new battery almost 2 months ago. Never had an issue with the phone getting hot.

  • yzhou2004 Calculating status...

    My iphone 5 is 14 month old. It starts shutting down with plenty "battery" left, like 35%, 20%, etc.  I have "caliberated" serveral times over the weekend, at one time completely draining the last 1% battery took a full movie over airplay.  Monday I had the phone draining to 4% and did a hard reset, then the phone could not come back and only showed 'plug to charge' screen, once I plugged it into the charger, it came back on with 7% battery.  Then it only took 15 mimutes charged to 40%.

     

    Anyway, in case the recaliberation would not work for me (actually it didn't), I ordered a replacement battery and tool kit ($13 after tax) over the weekend. It came in today and looked very genuine.  It took me 10 minutes to do the replacement without breaking anything.  Will see if the new battery will solve the problem.

     

    I am not sure if it is just the battery problem, or combo of battery and iOS 7.0.3.  But look, my wife and I had each and every model iphone starting from 3GS to 5S.  None of them had a battery problem within our two year contract (whoops, knocking on the wood for my wife's new 5s ).  If my 5 problem was indeed a depleted battery, it is absolutely unacceptable as apple charged the premium price for their products and services (oh, $79 + tax to replace a $10 or less worth battery for 10 minutes work?.. that's what I am talking about).

     

    By the way, I am just a casual iphone user.  Never ran any crazy apps.. mostly browsing news, reading emails, snapping some pictures, occasionaly some video streaming.  The battery is gone after 14 mon just out of warranty.  Apple must be kidding me.

     

    I used to be a big fan of apple and bought 5 iphones, 4 ipads, 5 ipods, 1 mac mini, 1 macbook air, 1 macbook pro retina, 1 apple TV and 1 airport extreme for myself and family.  But due to the recent experience with iphone 5 and iOS7 problems and also deteriorating customer service at "genius" bar at local stores, I will give a second thought when I come to my next purchase decision.

  • AxeBox360 Level 1 Level 1 (5 points)

    I think that there is more than one root cause to all of the problems in this thread, so readers should take fixes as suggestions and not the for sure fix. Always go the free way first, then the next most expensive, and so on so that you don't waste your money.

     

    In my case,  background app refresh was sucking my battery juice in big gulps where my signal was weak. In that case, I can see it causing my phone going from a high percentange remaining to off quickly. I've turned it off and my battery is lasting a lot longer. I'll come back in a few weeks to report on if this fixed it or not.

  • Doofus1 Level 1 Level 1 (0 points)

    AxeBox - the specific topic is that iPhone 5's shut down with plenty of battery left, not that they run down quickly as yours does. We are currently having our phones shut down with 30%+ showing on the battery level indicator, the phones then remain shut off until connected to a charger and then re-start showing the same battery level (30%+) as when they shut down. I'm glad that you feel you have found the cause of your rapid battery drain and suggest that you post it under the relative heading. Meanwhile we still have our same problem for which the only solution Apple is offering is for us to buy a new battery for £70+ only for us to find that this is not always resolving the issue. Come on Apple, read this blog (and all the others), you can see how many unhappy customers you now have, most of which will be looking elsewhere when our contracts allow. A little goodwill shown for a product that is evidently unfit for purpose because the battery does not last as long as most peoples contracts would go a long way.

  • AxeBox360 Level 1 Level 1 (5 points)
    Currently Being Moderated
    Feb 16, 2014 2:09 PM (in response to Doofus1)

    You missed the part of my post where I said  "I can see it causing my phone going from a high percentange remaining to off quickly." , meaning from 30% or higher battery remaing to 'off'.  In some cases, the phone may be consuming power faster because you have a weak signal and the background app refresh is on. The battery may need to be replaced. An errant application could be the cause.

     

    For me, the issue is that my phone will show 20%+ battery left, and suddenly it powers down. When I try to turn it back on, it will either turn on or show the "connect to power" icon. Sometimes it will show that until I connect it to power, or sometime it will miraculously turn on and stay on , draining at a normal rate.

     

     


     


     


  • vdotmatrix Level 1 Level 1 (0 points)

    I am sorta glad everyone else is having the same issue with this phone. I love my IP5. From what I can tell, it doesn't like the cold-AT ALL. I do a lot of winter activities and even keeping it zipped next to my base layer it will shut down with a lot of power left above 35% when exposed to the cold. She'll work but hates the cold. I have been ice climbing and sometimes the phone as a backup for some camera equipment or emergency contact to the outside world but I really can't depend on it for anything it seems when it is cold...I should take it to the genius bar for evaluation.....I also use the LIFEPROOF case which has issues in itself....

  • sanchitfromdehradun Calculating status...

    Same issue...Really Frustrated...none of the methods work...

  • reicjm26 Calculating status...

    I've been having the same issue for a while and I'm convinced in my case it is a software issue.  I took my phone to an authorized repair center and had them test the battery.  It tested fine.  So I'm not sure what to try next other than wait for 7.0.5

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