onlyin5d
Level 1 (6 points)

Q: Cursor is not responding and moving on its own

This problem started yesterday. I use an Imac and a macbook pro, and I was using my laptop when the trackpad stopped working. It was responding but the cursor was moving slowly. I decided to use my mouse and everything was fine. I thought it was just a little problem and I could figure it out later if it continued to not work. This morning I opened up my laptop and it was fine for a little bit, then the cursor went crazy. It was like my cursor was just running around and doing random gestures, opening random things. My applications were fine, but the cursor was just going around and opening them. It was very random, so I didn't think anyone was controlling my computer.

 

I did have control of my cursor but it wasn't completely responding. I tried shutting it down, putting it to sleep, etc. Nothing worked. I then decided to just turn it off for an hour and when I reopened it, it was fine. After a few minutes it went crazy again. I think my battery might be swollen, I don't know. Apple decided to use the smalled screws in the world so I can't open the back off, can anyone please tell me what's going on? I'm taking it to the apple store tomorrow but I want to figure out what's wrong first.

 

It's a MacBook Pro 13 inch

I've had it for about 2 1/2 years

 

thanks,

Dan

Posted on Jan 28, 2014 3:29 PM

by Ginamama,Solvedanswer
Ginamama Ginamama
Level 1 (10 points)
A:

My cursor started doing the same thing yesterday on my Macbook Pro.  Today it went wild and started moving on it's own.  I can't get an appointment until Weds at the Genius Bar.  I am curious if you found a solution.  I have noticed that the battery is getting VERY hot when it is not plugged in.

Posted on Feb 3, 2014 1:32 PM

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onlyin5d

Q: Cursor is not responding and moving on its own

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  • by OGELTHORPE,Helpful

    OGELTHORPE OGELTHORPE Jan 28, 2014 3:36 PM in response to onlyin5d
    Level 9 (52,172 points)
    Mac OS X
    Jan 28, 2014 3:36 PM in response to onlyin5d

    Your local hardware store should have a #00 Phillips driver.  That will allow you to take off the bottom cover of the MBP.

     

    The other option is to make an appointment at an Apple store genius bar and have them examine the battery (for free).

     

    Ciao.

  • by sanjampet,Helpful

    sanjampet sanjampet Jan 28, 2014 3:40 PM in response to onlyin5d
    Level 5 (7,874 points)
    Jan 28, 2014 3:40 PM in response to onlyin5d

    Check these out maybe some help here:

     

    http://support.apple.com/kb/TS1248

     

     

    http://support.apple.com/kb/TS1449

     

    There has also been reports of batteries swelling and causing this type of issue (They are under the track pad)

    If the links don't help, bring it to an Apple Genius bar and have it checked out, the diagnosis is free. The swollen battery can cause other more serious issues.

  • by onlyin5d,

    onlyin5d onlyin5d Jan 28, 2014 3:50 PM in response to sanjampet
    Level 1 (6 points)
    Jan 28, 2014 3:50 PM in response to sanjampet

    Yeah I'll take it to the Genius Bar and have them take a look at it

  • by paigeemma,

    paigeemma paigeemma Feb 3, 2014 1:09 AM in response to onlyin5d
    Level 1 (0 points)
    Feb 3, 2014 1:09 AM in response to onlyin5d

    Hi just wondering what did the genius bar do, could they fix the problem?

  • by Ginamama,Solvedanswer

    Ginamama Ginamama Feb 3, 2014 1:32 PM in response to onlyin5d
    Level 1 (10 points)
    Feb 3, 2014 1:32 PM in response to onlyin5d

    My cursor started doing the same thing yesterday on my Macbook Pro.  Today it went wild and started moving on it's own.  I can't get an appointment until Weds at the Genius Bar.  I am curious if you found a solution.  I have noticed that the battery is getting VERY hot when it is not plugged in.

  • by onlyin5d,Helpful

    onlyin5d onlyin5d Feb 10, 2014 7:24 PM in response to paigeemma
    Level 1 (6 points)
    Feb 10, 2014 7:24 PM in response to paigeemma

    They took it in and replaced the trackpad. The next day the computer seemed to be fine. They also "reset" or "cleared" it. It actually came out better than before because now I have a bunch of space that was previously taken up by who knows what!

  • by onlyin5d,

    onlyin5d onlyin5d Feb 10, 2014 7:27 PM in response to Ginamama
    Level 1 (6 points)
    Feb 10, 2014 7:27 PM in response to Ginamama

    Mine was just the trackpad. Once they replaced it everything worked fine. I do also have a failing battery which I will need to replace. Batteries are easy to replace but are expensive. My laptop doesn't last nearly as long as before but I won't spend 150$ until I really need to. Hopefully I can hold it off for at least 6 months.

  • by Blublud02,Helpful

    Blublud02 Blublud02 Feb 11, 2014 2:24 PM in response to onlyin5d
    Level 1 (15 points)
    Feb 11, 2014 2:24 PM in response to onlyin5d

    PROBLEM SOLVED!

    Thank the Lord! My mouse cursor was moving erratically, seemed to be opening tabs, maybe doing the equivalent of holding shift and dragging, minimized windows, etc. Pretty much the same problems I see on other's posts.

     

    I tried dissonnecting WI-FI, then shutting off Bluetooth, Disconnected and Turned off my Bluetooth Mouse, disconnected my wireless keyboard nub from the USB port, tried shutting off my Macbook and restrarting. I even shut the lid of my Macbook and worked off my second monitor in clamshell mode. NOTHING WORKED.

     

    I thought I was hacked or had some type of Malware for sure, but it was a simple fix that I found on another help board.

     

    I clean my Mac, keyboard and mouse regularly and had just got done wiping everything with a cloth with a mixture of warm water and rubbing alcohol (recommended)

     

    I saw on another board that someone fixed their problem by moving their trackpad (gently) to the right, since the trackpad seemed to be too snug on the left side of the macbook body edge it sits in.

     

    I moved the trackpad over and it took care of my problem immediately.

     

    It was comforting to learn that Malware on a Mac is in fact still rare and that it is unlikely that someone would hack into your computer to 'remote control' your machine and be obvious about it.

     

    No ghost in the machine. Trackpad is incredibly sensiitive I've learned.

    Share the knowledge!

     

    Blessings!

  • by onlyin5d,

    onlyin5d onlyin5d Feb 11, 2014 8:15 PM in response to Blublud02
    Level 1 (6 points)
    Feb 11, 2014 8:15 PM in response to Blublud02

    I spent 90$ fixing mine -_-

  • by stigter70,

    stigter70 stigter70 Feb 17, 2014 12:57 PM in response to onlyin5d
    Level 1 (0 points)
    Feb 17, 2014 12:57 PM in response to onlyin5d

    I found out that the problem was solved by turning off the desk lamp with a special tl tube. I suppose that there is a misterious interference between the two devices.

     

    I'm freed of my irritation and happy again.

  • by PinkLauraLondon,

    PinkLauraLondon PinkLauraLondon Feb 17, 2014 2:10 PM in response to stigter70
    Level 1 (0 points)
    Feb 17, 2014 2:10 PM in response to stigter70

    What do you mean turning off the desk lamp? Mine started last night while my nephew was watching a movie and it started again tonight.

     

    Don't really want to take it to the Genius Bar as they never have appointments when I am free and I don't want to take my MacBook Pro apart.

  • by emprss7,

    emprss7 emprss7 Jul 3, 2014 5:51 PM in response to PinkLauraLondon
    Level 1 (0 points)
    Jul 3, 2014 5:51 PM in response to PinkLauraLondon

    I had this same issue.  Turns out my computer was responding to a remote somewhere in my apartment building.  I fixed the problem by completely turning off bluetooth and following the directions here:

    MacBook, MacBook Pro: Cursor reacts unexpectedly

  • by jlaw5,

    jlaw5 jlaw5 Oct 11, 2014 5:07 AM in response to Blublud02
    Level 1 (0 points)
    Oct 11, 2014 5:07 AM in response to Blublud02

    "I saw on another board that someone fixed their problem by moving their trackpad (gently) to the right, since the trackpad seemed to be too snug on the left side of the macbook body edge it sits in.

     

    I moved the trackpad over and it took care of my problem immediately."

     

    Do you mean you opened up the machine and moved the trackpad internally? Or just pushed it to the right from the top?

  • by surfer from woods hole,Helpful

    surfer from woods hole surfer from woods hole Mar 10, 2015 10:38 PM in response to Blublud02
    Level 1 (5 points)
    Mar 10, 2015 10:38 PM in response to Blublud02

    My battery is not getting hot.  MBP: cursor bouncing everywhere!  Ran my pinky nail around the right edge of the track pad [my thumb nail is too fat] pressing as hard as I can.  then pressed the trackpad four corners at once.  problem solved! 

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