1 7 8 9 10 11 Previous Next 206 Replies Latest reply: Jul 8, 2014 4:37 PM by deadzak Go to original post Branched to a new discussion.
  • 120. Re: Since updating, my Apple Remote Desktop 3.7 is not working properly.
    Bryan Pietrzak Level 1 Level 1 (25 points)

    Doh, that's what I get for typing this up on the fly.

     

    When I search and replace, I actually search and replace with the tags, so...

     

    <key>networkAddress</key>  becomes <key>ignorenetworkAddress</key>

    <key>networkAddresses</key>  becomes <key>ignorenetworkAddresses</key>

    <key>primaryIdentfier</key>  becomes <key>ignoreprimaryIdentfier</key>

    <key>hostname</key>  becomes <key>ignorehostname</key>

    <key>hostnames</key>  becomes <key>ignorehostnames</key>

     

     

    Sorry about that confusion. I was just helping another guy here with that at work and realized the mistake.

     

    Bryan

  • 121. Re: Since updating, my Apple Remote Desktop 3.7 is not working properly.
    Robman Level 1 Level 1 (95 points)

    Where is the prefs file.

    Containers?

  • 122. Re: Since updating, my Apple Remote Desktop 3.7 is not working properly.
    Robman Level 1 Level 1 (95 points)

    oops, found it, my bad.... long day today....

  • 123. Re: Since updating, my Apple Remote Desktop 3.7 is not working properly.
    Uncle_Badger Level 1 Level 1 (0 points)

    I have been told by EMEA Engineering at Apple that this issue is due to be fixed in the next software update.

     

    They were unsure whether this will be an OSX update or and update to ARD itself.

     

     

    The (very helpful) person said that whilst he was not privy to the release schedule it would defintiely be fixed.

     

     

    SO that is quite good news....

  • 124. Re: Since updating, my Apple Remote Desktop 3.7 is not working properly.
    derekthammond Level 1 Level 1 (0 points)

    <key>networkAddress</key>  becomes <key>ignorenetworkAddress</key>

    <key>networkAddresses</key>  becomes <key>ignorenetworkAddresses</key>

    <key>primaryIdentfier</key>  becomes <key>ignoreprimaryIdentfier</key>

    <key>hostname</key>  becomes <key>ignorehostname</key>

    <key>hostnames</key>  becomes <key>ignorehostnames</key>

     

     

    Doing this seems to work. How often do you need to do this? It seems like I need to do this several times a day.

  • 125. Re: Since updating, my Apple Remote Desktop 3.7 is not working properly.
    j.tec Level 1 Level 1 (0 points)

    Had mixed results with this. The way i completely solved this incredibly annoying issue was trashing 3.7.1 ARD app and re-installing 3.5 > 3.5.1 > 3.6.1. It's stable when connecting to 3.7.x / Maverick clients and unless Apple pull their finger out and release an update that works, 3.6.1 is where i'll be staying. way too much drama otherwise, it's like losing a leg not having a usable ARD

  • 126. Re: Since updating, my Apple Remote Desktop 3.7 is not working properly.
    derekthammond Level 1 Level 1 (0 points)

    Are you still on ML or running Mavericks?

  • 128. Re: Since updating, my Apple Remote Desktop 3.7 is not working properly.
    Bryan Pietrzak Level 1 Level 1 (25 points)

    I wrote a bash script to do it and run the script every monday morning. We use 14 day DHCP lease times so doing this once a week seems to do the trick for me. I have over 3,200 computers in my ARD and it was pretty much unusable before this.

     

    If anyone is interested, here's my script. Use it at your own risk, etc. Works for me though.

     

     

    #!/bin/bash

    SCRIPT_VERSION="1.0"

     

    # verify ARD Admin version

    # quit ARD Admin - if running, wait 10 seconds

    # kill cfprefsd

    # rename plist

    # sed

     

    plist_path="$HOME/Library/Containers/com.apple.RemoteDesktop/Data/Library/Prefer ences"

    plist_name="com.apple.RemoteDesktop.plist"

    plist_backup="com.apple.RemoteDesktop-backup.plist"

     

    VerfiyARDAdmin()

    {

        if [ -d "/Applications/Remote Desktop.app" ]; then

            version=$(defaults read "/Applications/Remote Desktop.app/Contents/Info" CFBundleVersion)

     

     

            major_version=$(echo "$version" | cut -d. -f1)

            minor_version=$(echo "$version" | cut -d. -f2)

            bugfix_version=$(echo "$version" | cut -d. -f3)

     

     

            if [[ "$major_version" == "3" ]] && [[ "$minor_version" == "7" ]] && [[ "$bugfix_version" == "1" ]]; then

                echo "Remote Desktop Admin 3.7.1 installed, proceeding to fix...."

            else

                echo "### ERROR: Remote Desktop Admin $version installed. Requires 3.7.1..."

                exit 1

            fi

        else

            echo "### ERROR: Remote Desktop Admin not installed"

            exit 1

        fi

    }

     

     

    QuitARD()

    {

        app="Remote Desktop"

     

        ignore=$(ps -A | egrep -i "$app" | grep -v grep)

        isopen=$?

     

        if [ $isopen != 1 ]; then

        {

            echo "Quitting Remote Desktop..."

            osascript -e "tell application \"Remote Desktop\"" -e 'quit' -e 'end tell'

            sleep 15        # give cfprefsd enough time to flush the the preferences

        }

        fi

    }

     

     

    QuitCFPrefsDaemon()

    {

        echo "Quitting CFPrefs Caching Daemon..."

        killall cfprefsd

    }

     

     

    ProcessPList()

    {

        echo "Backing up Remote Desktop plist..."

        cd "$plist_path"

        mv -f "$plist_path/$plist_name" "$plist_path/$plist_backup"

     

     

        echo "Converting plist to XML...."

        plutil -convert xml1 "$plist_path/$plist_backup"

       

        echo "Editing Remote Desktop plist..."

       

        pattern1="<key>hostname<\/key>/<key>blah_1<\/key>"

        pattern2="<key>hostnames<\/key>/<key>blah_2<\/key>"

        pattern3="<key>networkAddress<\/key>/<key>blah_3<\/key>"

        pattern4="<key>networkAddresses<\/key>/<key>blah_4<\/key>"

        pattern5="<key>primaryIdentfier<\/key>/<key>blah_5<\/key>"

       

        sed "s/$pattern1/g;s/$pattern2/g;s/$pattern3/g;s/$pattern4/g;s/$pattern5/g" "$plist_path/$plist_backup" > "$plist_path/$plist_name"

     

     

        echo "Converting plist to binary...."

        plutil -convert binary1 "$plist_path/$plist_name"

    }

     

     

    clear

    VerfiyARDAdmin

    QuitARD

    QuitCFPrefsDaemon

    ProcessPList

     

     

    exit 0

  • 129. Re: Since updating, my Apple Remote Desktop 3.7 is not working properly.
    Zack Holmes Level 1 Level 1 (15 points)

    was finally able to roll back remote desktop app and client using these instructions here to remove all the updated versions i had: http://hints.macworld.com/article.php?story=20081017095005445

     

    finally back on 3.5.1 and gonna be there a while. thanks apple... eyeroll

  • 130. Re: Since updating, my Apple Remote Desktop 3.7 is not working properly.
    j.tec Level 1 Level 1 (0 points)

    May as well take that to 3.6.1 and stay there for now

     

    A colleague of mine spoke with Apple this morning, they explained that 3.7.2 is in beta but are confident they have fully patched the debacle that was 3.7 & 3.7.1. I for one will be installing and testing 3.7.2 on a throwaway rig before committing to my main machine. Not going through all this again

  • 131. Re: Since updating, my Apple Remote Desktop 3.7 is not working properly.
    Zack Holmes Level 1 Level 1 (15 points)

    hey thanks, i forgot the link to the 3.6.1 updates were in a prior post in this thread. updated and running beautifully. now i only have to deal with the OTHER mavericks bugs..... lol

  • 132. Re: Since updating, my Apple Remote Desktop 3.7 is not working properly.
    tilly777 Level 1 Level 1 (0 points)

    My educational Apple representative had me get a USB/ethernet adapter and connect to our network through the iMac USB slot. All works fine now. My Bonjour scanner and copy commands now work. My share screen does not work, but that's a trade off. All computers show up on my list, no flickering on or off the network.

     

    He noticed my IP address from the internet was not correct on my iMac and suspected my network adapter/card may not be working correctly. When I asked about the relationship of ARD going haywire after the upgrade, he said it could be merely coincidental.

     

    Anyway, working fine-- so far...

  • 133. Re: Since updating, my Apple Remote Desktop 3.7 is not working properly.
    eup Level 1 Level 1 (0 points)

    This is not a coincidence.  We have many computer labs (hundreds of Macs) experiecing this same issue since the 3.7 update.  My apple rep was unaware of any issue despite the 133 posts on 9 pages of this discussion forum, so Apple apparently doesn't listen to this community.  I am going to try and revert back to 3.6.2 as others suggested.

  • 134. Re: Since updating, my Apple Remote Desktop 3.7 is not working properly.
    borgeano Level 2 Level 2 (280 points)

    Running 3.7.1 on 10.8.5, was having all of these reported issues. Followed suggestions of removing all machines from my list and re-adding them, as well as deleting ~/Library/Containers/com.apple.RemoteDesktop.

     

    At first, I couldn't authenticate to any of them. Quit and reopened ARD a couple of times, was finally able to. Seems to be stable for now: no more flashing, searching by IP address is finally working OK, and performance even seems to have improved. Let's hope it lasts *knocks on wood*

     

    The one issue I'm having that seems kinda strange: just updated one of the servers to 10.9, and whenever I "wake up" the remote display through ARD, the remote resolution flips back and forth between native and 800x600. Happens every time I wake it up, and it's never done that before upgrading. Just curious if anyone's seen that type of issue before.

1 7 8 9 10 11 Previous Next