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Helpful answers
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Jan 29, 2014 7:37 AM in response to Pharrylby matt00,Hey Pharryl,
Thanks for the question. I understand that you are experiencing issues with your Apple TV. If the device is unresponsive, follow these steps to restart it:
Apple TV: How to restart your Apple TV
http://support.apple.com/kb/HT3180
If you can't restart your Apple TV because it's unresponsive, try the following:
- Hold down Menu and Down on the Apple Remote for six seconds, and then release when you see the indicator light on the Apple TV blink rapidly.
- Unplug the Apple TV power cord for three seconds, and then plug it back in.
Thanks,
Matt M.