HT201436: Visual Voicemail on your iPhone
Learn about Visual Voicemail on your iPhone
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Helpful answers
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Jan 29, 2014 1:56 PM in response to Sharonapple100by FoxFifth,If you have done the other steps on the following http://support.apple.com/kb/TS4430 then do Step 8: Contact your carrier. Most voicemail issues are handled by the carrier.