HT201413: Resolve issues between iTunes and third-party security software

Learn about Resolve issues between iTunes and third-party security software
lewisb54
Level 1 (0 points)

Q: I purchased an ipod nano and am having difficultity getting my pc to recognize it?

I cannot download the ipod nano update to my pc?

iPod classic

Posted on Jan 29, 2014 3:43 PM

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lewisb54

Q: I purchased an ipod nano and am having difficultity getting my pc to recognize it?

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  • by jeremy_v,

    jeremy_v jeremy_v Jan 31, 2014 7:29 AM in response to lewisb54
    Community Specialists
    Jan 31, 2014 7:29 AM in response to lewisb54

    Hi lewisb54,

     

    Thanks for visiting Apple Support Communities.

     

    If your iPod nano is not recognized by your PC, start with the troubleshooting steps at this link:

     

    iPod not recognized in My Computer and in iTunes for Windows

    http://support.apple.com/kb/ts1369

     

    Best Regards,

     

    Jeremy

  • by patnmel,

    patnmel patnmel Feb 23, 2014 8:20 AM in response to lewisb54
    Level 1 (25 points)
    Feb 23, 2014 8:20 AM in response to lewisb54

    This came from another thread, but worked for me.  Problem is with newest iTunes 4.62.  Unistall iTunes, as well as its helper programs (Apple Application Support, Apple Mobile Divice Support, and Apple Software Update).  Reboot, and reinstall iTunes.  It will reinstall all the other ones and you should be able to connect your nano.  Good luck.