nadrick
Level 1 (0 points)

Q: won't charge; is it cord or battery

Computer won't charge.  How do I determine if it is battery or charge cord?

MacBook

Posted on Jan 30, 2014 6:18 AM

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nadrick

Q: won't charge; is it cord or battery

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  • by jeremy_v,

    jeremy_v jeremy_v Feb 1, 2014 2:13 PM in response to nadrick
    Community Specialists
    Feb 1, 2014 2:13 PM in response to nadrick

    Hi nadrick,

     

    Thanks for visiting Apple Support Communities.

     

    These troubleshooting tips can help with isolating the issue you're encountering:

    Built-In Diagnostic Tools

     

    A great place to start when troubleshooting battery issues is the built-in diagnostics that are available on your Mac notebook. Review the following articles for more information on using diagnostics.

     

    Note: The additional troubleshooting recommended below assumes you have run the above diagnostic appropriate for your computer and that no issues were found.

    My battery is not charging

     

    Confirm the correct wattage AC adapter for the computer. A power adapter rated for a lower wattage than is required for the system may not reliably charge the computer. For assistance identifying the proper adapter, review Intel Based Mac notebooks: Identifying the right power adapter and power cord--US. Additional adapter troubleshooting is available in Troubleshooting MagSafe adapters. If issues persist please reset the SMC.

    You can find these steps and more information at this link:

     

    Mac notebooks: All about batteries

    http://support.apple.com/kb/ht1446

     

    Best Regards,

     

    Jeremy



  • by frederic1943,

    frederic1943 frederic1943 Feb 1, 2014 3:17 PM in response to nadrick
    Level 6 (9,985 points)
    Feb 1, 2014 3:17 PM in response to nadrick

    Go to the Apple in the upper left corner and select About This Mac, then click on More Info (and then System Report if you are running 10.7 Lion, 10.8 Mountain Lion or 10.9 Mavericks), then select Power from the left hand column of the System Profiler. Copy and paste the Battery Information from the top of the page back here