2 Replies Latest reply: Jan 30, 2014 9:13 AM by mark coates
mark coates Level 1 Level 1 (0 points)

yesterday was sent upgrade, but since then cannot even open i-tunes, told to reinstall, have downloaded i-tunes 3 times but each time it will not load


Windows Vista
  • 1.
    Delgadoh Community Specialists Community Specialists (1,405 points)

    Hey Mark,

     

    When you uninstalled and reinstalled iTunes, did you use this article?

     

    iTunes 11.1.4 for Windows: Unable to install or open

    http://support.apple.com/kb/TS5376

     

    If you haven't already done these steps, this section contains information that might help your situation, as the order and manner which you uninstall has an effect on the outcome:

    Use the Control Panel to uninstall iTunes and related software components in the following order and then restart your computer:

    1. iTunes
    2. Apple Software Update
    3. Apple Mobile Device Support
    4. Bonjour
    5. Apple Application Support (iTunes 9 or later)

     

    Important: Uninstalling these components in a different order, or only uninstalling some of these components may have unintended affects.

    Let us know if following that article and uninstalling those components in that order helped the situation.

     

    Welcome to Apple Support Communities!

     

    Have a good one,

    Delgadoh

  • 2. Re: since receiving upgrade cannot run i-tunes
    mark coates Level 1 Level 1 (0 points)

    yes thanks this works, takes a while though.

    i-tunes now working again.