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TS3274: iPad: Basic troubleshooting

Learn about iPad: Basic troubleshooting

TS3274 No sound

2833 Views 7 Replies Latest reply: Jan 30, 2014 8:35 AM by EversonFromSaoPaulo RSS
booandy Level 1 Level 1 (0 points)
Currently Being Moderated
Jul 24, 2012 1:20 PM

I do not have any sound on my IPad

iPad
  • Demo Level 9 Level 9 (73,660 points)
    Currently Being Moderated
    Jul 24, 2012 1:25 PM (in response to booandy)

    No sound at all? Even in the music app? Are you sure that you do not have system sounds muted?

     

    If you lose sounds for keyboard clicks, games or other apps, email notifications and other notifications, system sounds have been muted.

     

    System sounds can be muted and controlled two different ways. The screen lock rotation can be controlled in the same manner as well.

     

    Settings>General>Use Side Switch to: Mute System sounds. If this option is selected, the switch on the side of the iPad above the volume rocker will mute system sounds.

    If you choose Lock Screen Rotation, then the switch locks the screen. If the screen is locked, you will see a lock icon in the upper right corner next to the battery indicator gauge.

     

    If you have the side switch set to lock screen rotation then the system sound control is in the task bar. Double tap the home button and in the task bar at the bottom, swipe all the way to the right. The speaker icon is all the way to the left. Tap on it and system sounds will return.

     

    If you have the side switch set to mute system sounds, then the screen lock rotation can be accessed via the task bar in the same manner as described above.

     

    This support article from Apple explains how the side switch works.

    http://support.apple.com/kb/HT4085

  • Carmamea Calculating status...
    Currently Being Moderated
    Jul 29, 2012 7:10 PM (in response to Demo)

    This is great info. Worked for me. I was ready to take my iPad in for service......wouldn't I have felt dumb! Thanks so much!

  • Make me happy Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 9, 2012 6:01 AM (in response to Demo)

    Amazed that worked.

     

    iOS 5 breaks 1ST generation iPad internal speakers.   Why? I don't know and neither does Apple Tech Support.  Now... sound only plays back with a 3.5 phone jack.

     

    I've seen/followed the threads and the advice therin, but there is no answer.  So much for all my apps, radios, clocks? My iPad s basically useless.

     

    Only ever works with a 3.5mm jack attached.

  • Santı Calculating status...
    Currently Being Moderated
    May 31, 2013 1:20 AM (in response to booandy)

    Settıngs, sounds, lock sounds: Off

  • Oakbayguy Calculating status...
    Currently Being Moderated
    Jun 27, 2013 10:20 AM (in response to Make me happy)

    I have same problem. Did you get a resolution?

  • Drasey Calculating status...
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    Sep 28, 2013 1:09 AM (in response to booandy)

    I can't hear an audio on my video records?pls help

  • EversonFromSaoPaulo Level 1 Level 1 (15 points)
    Currently Being Moderated
    Jan 30, 2014 8:35 AM (in response to booandy)

    Sound problems on the iPad/iPhone are not as 'rare' as people think - actually, a single crashed/missbehaved app can, under certain circumstances, render the sound-system innoperable... So, it is important to try closing all running apps (then wait some 20 seconds so the system can really close them underneeth...) before rebooting the iPad.

     

    This short video (1min36sec) is a good 'checklist' on how to bring sounds back:

     

    http://www.youtube.com/watch?v=SDf1LDcE95Q

     

    Of course there are the 'hardware' issues... most of the time simple dirt/moisture in the dock connector or in the headphones connector... that keeps the iPad in 'headphones mode' or sound only going out by the docking connector... A soft Dry toothbrush is handy to clean the docking connector... People report that inserting and removing, gently, some headphones plug a few times can restore the propper detection that there is no actual headphone inserted so the sound can return to speakers....

     

    Good luck to everyone with sound problems - it is not too complicated to have it back.

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