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All replies
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Helpful answers
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Jan 30, 2014 10:43 AM in response to Jeff deVeerby turingtest2,Perhaps the way you've rolled out iTunes up until now, and the history of past installs, affects the success. It might be worth putting a test in your script to check that all has removed cleanly before attempting the reinstall.
tt2
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Jan 30, 2014 10:58 AM in response to Jeff deVeerby Jeff deVeer,Not sure that it matters but I fixed the order of operations to correspond to the order that Apple suggests in the KB articles and added the folder cleanup. The folder cleanup stage hasn't been thoroughly tested yet but should work fine:
@echo off
echo Close outlook before proceeding
Pause
echo Unistalling iTunes 11.1.4.62
MsiExec.exe /X{0D924CB2-2EA4-4044-BAF7-770202D6BD0D} /passive
echo Uninstalling Apple Software Update 2.1.3.127
MsiExec.exe /X{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE} /passive
echo Uninstalling Mobile Device Support 7.1.0.32
MsiExec.exe /X{FE86CB0C-FCB3-4358-B4B0-B0A41E33B3DD} /passive
echo Unistalling Bonjour 3.0.0.10
MsiExec.exe /X{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D} /passive
echo Uninstalling Apple Application Support 3.0
MsiExec.exe /X{A922C4B7-50E0-4787-A94C-59DBF3C65DBE} /passive
Echo Cleaning Up Folders
rmdir /s /q "C:\Program Files\Bonjour\"
rmdir /s /q "C:\Program Files (x86)\Bonjour\"
rmdir /s /q "C:\Program Files\Common Files\Apple\"
rmdir /s /q "C:\Program Files (x86)\Common Files\Apple\"
rmdir /s /q "C:\Program Files\iTunes\"
rmdir /s /q "C:\Program Files (x86)\iTunes\"
rmdir /s /q "C:\Program Files\iPod\"
rmdir /s /q "C:\Program Files (x86)\iPod\"
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Jan 30, 2014 10:45 AM in response to Jeff deVeerby turingtest2,I'm not certain either, though it would be significant if changing the order affects your success.
tt2
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Jan 30, 2014 12:51 PM in response to rjmacphersonby katbirdgirl,Thanks so much, this worked for me as well.
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Jan 30, 2014 4:51 PM in response to rjmacphersonby jehill39,Thank you! This worked fine for me. What a pain!
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Jan 31, 2014 3:51 AM in response to penelope184by emhotep72,THANK YOU! This appears to have worked. I'm not very computer savvy, just know the basics but your instructions were easy to follow.
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Jan 31, 2014 6:52 AM in response to penelope184by Edgar Ferrera,check out this video and do the same with iTunesSetup.exe
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Jan 31, 2014 8:19 AM in response to rjmacphersonby patricia ann from GB,Yesterday I also tried to download the update for iTunes and everything stopped working. Same MSVCR80.dll and Error 7 messages. Thanks for the tips - I also removed any extra still undeleted program files from the Apple folder on the C drive, re-booted and downloaded iTunes from scratch. I had, like others on this site, spent nearly a day trying to sort out the problem so I'm really grateful for the helpful hints. Everything working fine and all my music still there!
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Jan 31, 2014 8:40 AM in response to penelope184by Osaka_Jammer,I have also encountered this problem. So as mentioned, i removed all Apple programs and then reinstalled iTunes and it's up and running fine now. However, my library and playlists have gone.
I think i know why this has happened... I renamed the iTunes folder to "iTunes 1" as someone advised doing so that i could see if there was any change or not and what it has done is created a 2nd iTunes folder as part of the fresh installation process. So i merged these folders together and then opened iTunes and it's not bringing up my library and playlists, it just wants to start from fresh.
Any idea what i can do? The files must still be there as it's only created duplicates.
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Jan 31, 2014 8:42 AM in response to Osaka_Jammerby turingtest2,When you merged the two folders the "newer" empty library probably took precedence over the older, larger one. Did you tell Windows to keep both copies, or is the original still in the iTunes 1 folder? Take a look at Empty/corrupt iTunes library after upgrade/crash. If you have managed to delete the working copy of your database then you can restore an older version and bring it up to date with the contents of the media folder.
tt2
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Jan 31, 2014 9:16 AM in response to turingtest2by Osaka_Jammer,That's done the trick. Turns out it duplicated the iTunes library file and renamed the old file to "iTunesLibrary.itl (2)" therefore not recognizing this file primarily. All i had to do was delete the latest and newly created file (today's date) and rename the file from 2 days ago to "ITunesLibray.itl"
Thanks you so much!
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Jan 31, 2014 9:12 AM in response to Osaka_Jammerby turingtest2,You're welcome.
To avoid stress in future follow-up on the backup tip.
tt2
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Jan 31, 2014 9:20 AM in response to turingtest2by Osaka_Jammer,Yep, or just don't rename any files/folders when reinstalling iTunes!
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Jan 31, 2014 2:54 PM in response to penelope184by PeterJF2014,It is appalling that Apple should release such a poor update. It is quite shameful and such a big company with stacks of technical staff.
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Jan 31, 2014 11:44 PM in response to penelope184by CrisH013,After doing what Apple suggested, now iTunes does not recognize my iPhone. It will charge while plugged but the iPhone button would not come on. Is that also a know issue?