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I cannot install itunes get error message 2503

150 Views 1 Reply Latest reply: Jan 30, 2014 12:16 PM by Delgadoh RSS
sndlot Calculating status...
Currently Being Moderated
Jan 28, 2014 7:22 AM

I have an hp envey 4 computer that just got returned froma wiped out hard drive, I am trying to reinstall itunes and get an error message 2503. I had itunes on this before and it worked. Can any help me get itunes installed? Thanks

iPod nano
  • Delgadoh Community Specialists Community Specialists (1,405 points)
    Currently Being Moderated
    Jan 30, 2014 12:16 PM (in response to sndlot)

    Hey sndlot,

     

    Follow the steps in this link to resolve the issue:

     

    iTunes 11.1.4 for Windows: Unable to install or open

    http://support.apple.com/kb/TS5376

     

    When you uninstall, the items you uninstall and the order in which you do so arearticularly important:

    Use the Control Panel to uninstall iTunes and related software components in the following order and then restart your computer:

    1. iTunes
    2. Apple Software Update
    3. Apple Mobile Device Support
    4. Bonjour
    5. Apple Application Support (iTunes 9 or later)

     

    Important: Uninstalling these components in a different order, or only uninstalling some of these components may have unintended affects.

     

    Let us know if following that article and uninstalling those components in that order helped the situation.

     

    Regards,

    Delgadoh

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