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I cannot install itunes get error message 2503

150 Views 1 Reply Latest reply: Jan 30, 2014 12:16 PM by Delgadoh RSS
sndlot Calculating status...
Currently Being Moderated
Jan 28, 2014 7:22 AM

I have an hp envey 4 computer that just got returned froma wiped out hard drive, I am trying to reinstall itunes and get an error message 2503. I had itunes on this before and it worked. Can any help me get itunes installed? Thanks

iPod nano
  • Delgadoh Community Specialists Community Specialists (1,405 points)
    Currently Being Moderated
    Jan 30, 2014 12:16 PM (in response to sndlot)

    Hey sndlot,


    Follow the steps in this link to resolve the issue:


    iTunes 11.1.4 for Windows: Unable to install or open


    When you uninstall, the items you uninstall and the order in which you do so arearticularly important:

    Use the Control Panel to uninstall iTunes and related software components in the following order and then restart your computer:

    1. iTunes
    2. Apple Software Update
    3. Apple Mobile Device Support
    4. Bonjour
    5. Apple Application Support (iTunes 9 or later)


    Important: Uninstalling these components in a different order, or only uninstalling some of these components may have unintended affects.


    Let us know if following that article and uninstalling those components in that order helped the situation.





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