Currently Being ModeratedJan 30, 2014 12:16 PM (in response to sndlot)
Follow the steps in this link to resolve the issue:
When you uninstall, the items you uninstall and the order in which you do so arearticularly important:
Use the Control Panel to uninstall iTunes and related software components in the following order and then restart your computer:
- Apple Software Update
- Apple Mobile Device Support
- Apple Application Support (iTunes 9 or later)
Important: Uninstalling these components in a different order, or only uninstalling some of these components may have unintended affects.
Let us know if following that article and uninstalling those components in that order helped the situation.
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