Currently Being ModeratedJan 30, 2014 12:21 PM (in response to jean-michelazzi)
Follow the steps in this link to resolve the issue:
When you uninstall, the items you uninstall and the order in which you do so arearticularly important:
Use the Control Panel to uninstall iTunes and related software components in the following order and then restart your computer:
- Apple Software Update
- Apple Mobile Device Support
- Apple Application Support (iTunes 9 or later)
Important: Uninstalling these components in a different order, or only uninstalling some of these components may have unintended affects.
Let us know if following that article and uninstalling those components in that order helped the situation.
Welcome to Apple Support Communities!
Have a good one,
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