Currently Being ModeratedJan 30, 2014 12:38 PM (in response to Syrinx2112)
Follow the steps in this link to resolve the issue:
When you uninstall, the items you uninstall and the order in which you do so arearticularly important:
Use the Control Panel to uninstall iTunes and related software components in the following order and then restart your computer:
- Apple Software Update
- Apple Mobile Device Support
- Apple Application Support (iTunes 9 or later)
Important: Uninstalling these components in a different order, or only uninstalling some of these components may have unintended affects.
Let us know if following that article and uninstalling those components in that order helped the situation.
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Currently Being ModeratedFeb 4, 2014 11:52 AM (in response to Delgadoh)
I completed the uninstall steps. However, I noticed I still have Apple files in the c:program files\common files\apple. 1) Should these also be removed? 2) If so, how do I remove them?
Currently Being ModeratedFeb 4, 2014 12:00 PM (in response to Jtomwoods)
Yes, you should use Windows Explorer to delete the any of the following folders where they can be found:
- C:\Program Files\Bonjour
- C:\Program Files\Common Files\Apple
- C:\Program Files\iPod
- C:\Program Files\iTunes
also on 64-bit systems:
- C:\Program Files (x86)\Bonjour
- C:\Program Files (x86)\Common Files\Apple
- C:\Program Files (x86)\iPod
- C:\Program Files (x86)\iTunes
See also Troubleshooting issues with iTunes for Windows updates which has all of the steps set out in the second box rather than spread out over multiple documents.
tt2Mac OS X 10.9,Windows XP/7,iTunes, iPad2,iPhone4,ATV,iPod classic,nano
Currently Being ModeratedFeb 4, 2014 12:08 PM (in response to Jtomwoods)
Never mind. I went ahead and installed itunes again, leaving the c:\program files\common files\apple directory and contents intact. Successful installation!
Currently Being ModeratedFeb 4, 2014 12:15 PM (in response to Jtomwoods)
No problem. Although you might like to check your \Program Files\iTunes\iTunes Resources folder just to make sure you don't have a bunch of (2) folders like I did when I didn't clean up the first time around. They are probably not doing any harm if you have them, but next time you update you might want to do a deep clean.
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