HT203345: iTunes: Downloading iTunes for Windows using Internet Explorer

Learn about iTunes: Downloading iTunes for Windows using Internet Explorer
bolica

Q: I get an apple application support error when installing itunes. It says uninstall and re-install.  Does not work.  same message.  What is a solution?

I get an apple application support error when installing itunes. It says uninstall and re-install.  Does not work.  same message.  What is a solution?

Windows XP Pro

Posted on Jan 30, 2014 2:04 PM

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Q: I get an apple application support error when installing itunes. It says uninstall and re-install.  Does not work.  same ... more

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  • by b noir,

    b noir b noir Jan 30, 2014 2:06 PM in response to bolica
    Level 9 (72,129 points)
    Jan 30, 2014 2:06 PM in response to bolica

    Is that an error 2 message?

     

    If so, let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.

     

    Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:

     

    http://www.apple.com/itunes/download/

     

    Download and install the free trial version of WinRAR:

     

    http://www.rarlab.com/

     

    Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").

     

    Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.

     

    Does it install properly for you?

     

    If instead you get an error message during the install, let us know what it says. (Precise text, please.)

  • by turingtest2,

    turingtest2 turingtest2 Jan 30, 2014 2:07 PM in response to bolica
    Level 10 (85,885 points)
    iTunes
    Jan 30, 2014 2:07 PM in response to bolica

    See  Troubleshooting issues with iTunes for Windows updates.

     

    Go with the instuctions above first, treat mine as a fall back position.

     

    tt2

     

    Message was edited by: turingtest2