ShaneD90

Q: Late 2013 Macbook Pro Retina 13'' Wifi Issues

My new MBPR's wifi is very slow and constantly drops the connection, although it is showing that it is always connected. If I restart the computer it fixes the problem for a little bit then it starts again. I have a 2012 Macbook Pro on the same network with no isseues, and I will have to use it sometimes just to be able to browse the web. Is there any way to fix the issue on the new Macbook?

MacBook Pro (Retina, 13-inch, Late 2013), OS X Mavericks (10.9)

Posted on Nov 7, 2013 7:38 AM

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Q: Late 2013 Macbook Pro Retina 13'' Wifi Issues

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  • by tviain,

    tviain tviain Jan 26, 2014 6:31 PM in response to marc.cortinas
    Level 1 (0 points)
    Jan 26, 2014 6:31 PM in response to marc.cortinas

    I just bought a 2013 rmbp and talked for waaay to long with apple support while they had me delete applications and boot into safeboot to try and fix the issue.

     

    It would be nice for apple to just admit it's a software problem (if its that) so I don't have to waste their time and mine doing pointless trouble shooting.

     

    They gave me 30 days return which is nice but I have a feeling it will be going back sooner.

  • by Cart Man,

    Cart Man Cart Man Jan 27, 2014 8:47 AM in response to nirmalts
    Level 1 (0 points)
    Jan 27, 2014 8:47 AM in response to nirmalts

    Yes unchecking "Wake for Network Access" worked for me to and immediately solved the problem with my late 2013 retina MBPro.

     

    It does take a few seconds to reconnect when waking from sleep but this is no big deal.

  • by ammar.m,

    ammar.m ammar.m Jan 27, 2014 11:16 AM in response to ShaneD90
    Level 1 (0 points)
    Jan 27, 2014 11:16 AM in response to ShaneD90

    Can confirm the same erratic ping response on my late 2013 rMBP 13-inch, running 10.9.1.

  • by Carl_UK,

    Carl_UK Carl_UK Jan 28, 2014 6:00 AM in response to Cart Man
    Level 1 (0 points)
    Jan 28, 2014 6:00 AM in response to Cart Man

    Fix works for me too, as per Cart Man's post.

  • by freshstaff.allan,

    freshstaff.allan freshstaff.allan Jan 28, 2014 2:31 PM in response to ShaneD90
    Level 1 (0 points)
    Jan 28, 2014 2:31 PM in response to ShaneD90

    Hi All,

     

    I thought I would relate to you the issues I have faced with my unit.

     

    Original Unit: Late 2013 MBP 13" 2.4Ghz 16GB RAM (Date of Manufacture 25/11/2013)

     

    Issues: Dropped Wifi Connectivity (on AC and N) every 5 mins, Fails to reconnect to Wifi on wake from Sleep. Long pings to Local Gateway (at 1ms intervals) Normal Pings (at 0.2ms intervals). Approx 5% dropped packets

     

    Did the genius bar thing, troubleshooting, diagnosis and ended up with a replacement MacBook (after having rather animated discussions in store with the Genius that was reviewing the issue).

     

    New Unit: Late 2013 MBP 13" 2.4Ghz 16GB RAM (Date of Manufacture 23/01/2014)

     

    No longer seeing any issues with dropped wifi connections which indicates to me there was likely a hardware fault in the original unit. Still seeing erratic pings on 1ms intervals but 0.2ms intervals are fine. 0% Dropped packets. Have yet to give the unit a week of testing to present with any other issues but if and when they do I will come back and report here.

     

    Cheers

     

    Allan

     


  • by johnniecache,

    johnniecache johnniecache Jan 30, 2014 12:10 PM in response to ShaneD90
    Level 1 (5 points)
    Jan 30, 2014 12:10 PM in response to ShaneD90

    i got my new MBPr yesterday, but it has the same problems. It losses the connection quite often and even if it works, I am getting a maximum speed of 1.5 MB/s on my 150 Mbit/s 802.11n WiFi.

     

     

    Screen Shot 2014-01-30 at 21.02.15.png

  • by Denis Papin,

    Denis Papin Denis Papin Jan 31, 2014 8:12 AM in response to Zakarados
    Level 1 (0 points)
    Jan 31, 2014 8:12 AM in response to Zakarados

    Hello, I have exactly the same problem. The Wifi is very slow on my rMBP 15'' that I bought 2 months ago.

    The guy at the store told me that he heard about that but nothing official so he cannot be sure to be able to fix the Macbook pro. It's unbelievable, I left my 1900 euro machine at the store and they may not be able to fix it !!!

     

    PING 10.0.0.2 (10.0.0.2): 56 data bytes

    64 bytes from 10.0.0.2: icmp_seq=0 ttl=64 time=101.009 ms

    64 bytes from 10.0.0.2: icmp_seq=1 ttl=64 time=21.516 ms

    64 bytes from 10.0.0.2: icmp_seq=2 ttl=64 time=98.111 ms

    64 bytes from 10.0.0.2: icmp_seq=3 ttl=64 time=91.099 ms

    64 bytes from 10.0.0.2: icmp_seq=4 ttl=64 time=96.603 ms

    64 bytes from 10.0.0.2: icmp_seq=5 ttl=64 time=10.593 ms

    64 bytes from 10.0.0.2: icmp_seq=6 ttl=64 time=33.945 ms

    64 bytes from 10.0.0.2: icmp_seq=7 ttl=64 time=3.061 ms

    64 bytes from 10.0.0.2: icmp_seq=8 ttl=64 time=77.857 ms

    64 bytes from 10.0.0.2: icmp_seq=9 ttl=64 time=102.810 ms

    64 bytes from 10.0.0.2: icmp_seq=10 ttl=64 time=23.244 ms

    64 bytes from 10.0.0.2: icmp_seq=11 ttl=64 time=46.114 ms

    64 bytes from 10.0.0.2: icmp_seq=12 ttl=64 time=69.044 ms

    64 bytes from 10.0.0.2: icmp_seq=13 ttl=64 time=2.958 ms

    64 bytes from 10.0.0.2: icmp_seq=14 ttl=64 time=13.772 ms

    64 bytes from 10.0.0.2: icmp_seq=15 ttl=64 time=37.264 ms

    64 bytes from 10.0.0.2: icmp_seq=16 ttl=64 time=60.548 ms

    64 bytes from 10.0.0.2: icmp_seq=17 ttl=64 time=83.420 ms

     

    I also tested with a mac mini and it works fine on the same LAN with the same Wifi N.

     

    I tried with another Wifi box, in a G mode, same result. The rMBP is slow. So it's not a compatibility problem with my Wifi box.

     

    I did a video in French :

     

    http://youtu.be/TZvK9r8X8YA

     

    Sorry it's in French but I think we can understand what I show.

     

    Why does Apple not test their laptop before going to the market

     

    Thanks for reading me.

  • by Jane Snijders,

    Jane Snijders Jane Snijders Jan 31, 2014 8:24 AM in response to ShaneD90
    Level 1 (40 points)
    Jan 31, 2014 8:24 AM in response to ShaneD90

    I returned my second 2.6 ghz/t tb ssd  macbook pro late 2013 as well. In time for a full refund. 

    Just got myself a second hand 2012 15 inch 2.6 ghz . which i equipped with 1 tb ssd and a 1 tb hd...

    No wireless issues at all.  Just as fast a the new model but with an extra 1tb.

    It is a bit heavier though and it tends to get a bit hotter as well......

  • by johnniecache,

    johnniecache johnniecache Jan 31, 2014 11:22 AM in response to ShaneD90
    Level 1 (5 points)
    Jan 31, 2014 11:22 AM in response to ShaneD90

    guys,

     

    i bought a Netgear R6300 Router today. After my bad experience with the airport extreme i was really curious.

     

    Result:

    1. No problems, delays or disconnects so far!

    2. Pretty constant 20-22 MB/s throughput

    3. Streaming of 1080p 5GB file without problems

     

    Screen Shot 2014-01-31 at 20.13.36.png

  • by beley,

    beley beley Jan 31, 2014 11:25 AM in response to johnniecache
    Level 1 (0 points)
    Jan 31, 2014 11:25 AM in response to johnniecache

    @johnniecache

     

    If only we could all choose which routers we used at work and when we're traveling... maybe it wouldn't be such a big deal. As it stands, there's an Airport Extreme at work and I can't make the company replace it just because I have a new computer that's broken and won't work with it.

  • by johnniecache,

    johnniecache johnniecache Jan 31, 2014 12:28 PM in response to beley
    Level 1 (5 points)
    Jan 31, 2014 12:28 PM in response to beley

    Sure, this is not a solution to all of the WiFi problems, yet it is interesting that it works well with some routers and it wont with others.

     

    Next step: I am trying to get that 10.9.2 beta. Then i will re-test with 2.4 GHz N and G networks.

    I think this worked for some people in this thread?

  • by nirmalts,

    nirmalts nirmalts Jan 31, 2014 12:34 PM in response to johnniecache
    Level 1 (5 points)
    Jan 31, 2014 12:34 PM in response to johnniecache

    10.9.2 beta4 is released. No difference in wifi driver between beta3 and 4 however

  • by johnniecache,

    johnniecache johnniecache Jan 31, 2014 12:36 PM in response to nirmalts
    Level 1 (5 points)
    Jan 31, 2014 12:36 PM in response to nirmalts

    Interesting. Is there a driver difference between 10.9.1 and 10.9.2 beta 1,2 or 3?

  • by nirmalts,

    nirmalts nirmalts Jan 31, 2014 12:39 PM in response to johnniecache
    Level 1 (5 points)
    Jan 31, 2014 12:39 PM in response to johnniecache

    10.9.1 and beta1 are buggy, beta2 fixed it, beta3 has a newer version, beta4 has the same version as beta3

  • by johnniecache,

    johnniecache johnniecache Jan 31, 2014 12:42 PM in response to ShaneD90
    Level 1 (5 points)
    Jan 31, 2014 12:42 PM in response to ShaneD90

    Ok, so i really have to try the beta3 build 13C44. (which *apparently* can be found on the web)

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