HT203345: iTunes: Downloading iTunes for Windows using Internet Explorer

Learn about iTunes: Downloading iTunes for Windows using Internet Explorer
charleenfrombc
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Q: When I try to start Itunes, I get the message" program can't start because MSVCR80.dll is missing from your computer - try reinstalling the program".  When I try to reinstall I get the message Error 7 (Windows Error 126) - can you help me?

When I try to start iTunes, I get the message "program can't start because MSVCR80.dll is missing from your computper.  Try reinstalling the program."  When I try reinstalling, I get the message Error 7 (Windows Error 126)

Can you help me?????

Posted on Jan 29, 2014 8:25 AM

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charleenfrombc

Q: When I try to start Itunes, I get the message" program can't start because MSVCR80.dll is missing from your computer - try reinsta ... more

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  • by sterling r,

    sterling r sterling r Jan 31, 2014 2:30 PM in response to charleenfrombc
    Community Specialists
    Jan 31, 2014 2:30 PM in response to charleenfrombc

    Hello Charleen,

     

    It sounds like you are unable to reinstall iTunes because of this error message 7. I recommend the troublehsooting found in the following article that mentions that error named:

    iTunes 11.1.4 for Windows: Unable to install or open

    http://support.apple.com/kb/TS5376

    • "iTunes was not installed correctly. Please reinstall iTunes. Error 7 (Windows Error 126)”

    Follow these steps to resolve the issue:

    Check for .dll files

    1. Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
    2. If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
    3. Reboot your computer.
      Note: Depending on your operating system, you may only have one of the listed paths.

    Uninstall and reinstall iTunes

    1. Uninstall iTunes and all of its related components.
    2. Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
    3. Re-download and reinstall iTunes 11.1.4.

     

    Thank you for using Apple Support Communities.

    Take care,

    Sterling