MarceloMatiello
Level 1 (0 points)

Q: Ipod Classic won't start, won't restore.

I have a 80gb Ipod Classic and 2  days ago all the songs were automatically and mysteriously  erased after I ejected it from my pc(I did ejected using iTunes).

So my first thought was to try to just get all the songs back to the ipod by connecting it again and syncing it BUT iTunes wouldn’t recognize my ipod at tht point. The only thing iTunes would allow me to do was to restore. So I clicked Restore but a message appeared saying “The ipod couldn’t be restored. An unknown error occurred (1413)”

 

ScreenHunter_21.jpg

ScreenHunter_22.jpg

I followed the instructions that Itunes provided when I clicked on ‘more info’ (  http://support.apple.com/kb/TS1372) but none of those steps worked.

 

I also found the link below but I got stuck on step 8 which is exactly the same problem: clicking restore will result w/ the 1413 error message.

https://discussions.apple.com/thread/3388488

 

Any ideas please on what I should do?

 

Thanks in advance.

iPod classic, Windows 7

Posted on Jan 29, 2014 2:27 PM

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MarceloMatiello

Q: Ipod Classic won't start, won't restore.

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  • by braden85,

    braden85 braden85 Jan 31, 2014 8:56 AM in response to MarceloMatiello
    Community Specialists
    Jan 31, 2014 8:56 AM in response to MarceloMatiello

    Hi there MarceloMatiello!

     

    I have an article for you that seems to outline a few steps that may not have been performed yet for resolving this issue:

     

    Error 1413 when Updating or Restoring an iPod

    http://support.apple.com/kb/ts1927

     

    Take care, and thanks for visiting the Apple Support Communities.

     

    -Braden

  • by MarceloMatiello,

    MarceloMatiello MarceloMatiello Jan 31, 2014 10:00 AM in response to braden85
    Level 1 (0 points)
    Jan 31, 2014 10:00 AM in response to braden85

    Hey braden85

     

    Thanks for reply. But those instructions in that link didn’t work. I was hopeful that solution # 3 would work after I got a success message on step 7 however I still get the error 1413 when I try to restore my ipod. I think Apple doesn’t know how to fix this because I notice that every singe instructions they offer result with the same 1413 message.

     

    Also I forgot to mention in my initial message that my ipod wouldn’t start up. All  I get is a message saying ‘Use itunes to Restore’ I cant do anything else with my ipod. It will display that screen and turn itself off.

    useit.jpg

     

    Thanks again for trying

  • by braden85,

    braden85 braden85 Jan 31, 2014 3:00 PM in response to MarceloMatiello
    Community Specialists
    Jan 31, 2014 3:00 PM in response to MarceloMatiello

    Hi again MarceloMatiello!

     

    Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action.

     

     

    Cheers,

    Braden

  • by MarceloMatiello,

    MarceloMatiello MarceloMatiello Jan 31, 2014 3:18 PM in response to braden85
    Level 1 (0 points)
    Jan 31, 2014 3:18 PM in response to braden85

    Thanks! But unfortuatelly I just found out that I am not eligible for support. I guess it's because my device is like 7 years old.

     

    In the meantime if anyone got any ideas I'm willing to try them

     

    Thanks again

  • by Jimmydk9,

    Jimmydk9 Jimmydk9 Mar 12, 2015 11:53 AM in response to MarceloMatiello
    Level 1 (0 points)
    Mar 12, 2015 11:53 AM in response to MarceloMatiello

    Had a similar problem, I am running windows. Resetting didn't work. So I put it in disk mode( center and play button immediately after reset). The computer recognized the IPod Classic 80G  but ITunes couldn't restore. It would say it did, but IPod classic still not working.. So I closed  ITunes after ejecting iPod, then I ejected IPod from computer. Then I unplugged from computer, Reset IPod and  put back in disk mode, made sure ITunes not open and would not open if the IPod was plugged in. Plugged IPod back into computer, open the "computer" window and find the IPod and right click to get menu. The I ran format to reformat the hard drive (make sure to unclick "fast" or "quick" format you need to do a low level format, I reformatted 3 times with quick format and it didn't work) After format is complete, it may take a while, almost 1hr for me, eject ipod and unplug from computer and reset if necessary. Then open ITunes and plug in IPod after a bit ITunes should recognize and tell you that you need to restore it. Restore IPod and reinstall your music.